Sales Customer Service

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SALES MANAGEME N T CUSTOMER SUPPORT

B US I NESS DEVELOPME N T

PROFESSIONAL OBJECT I VE

Are you looking for an extremely successful professional in Sales Management and Marketing? I am a very

career-oriented professional seeking a challenging assignment in your organization. I am a knowledgeable and

enthusiastic sales professional with years of experience in sales management, customer support, business

development, marketing, sales coaching, t raining sales & customer support teams to win.

M y leadership talents include exceeding revenue goals and executing programs both in business development

and sales metrics to add profit to the bottom line. My successful management skills took a $16,000,000

company to $32,000,000 in only 4 years. With this experience in my pocket, I am currently looking for a position

t hat will allow be to use my skill set to benefit my employer.

EXPER IE NCE

Sales Team Leader Keystone Threaded Products Cleveland, Ohio 2013-2014

Responsibilities included overall management of Inside & Outside Sales Teams, Developing a new Outside

Regional Sales Team, Marketing, planning, business development.

• Directed and hired sales team of 3 Outside Sales & 4 Inside Sales/Customer Service and Administrative

support

• Developed & integrated a new CRM companywide and wrote policy to maintain consist and accurate

recording

• Developed new commission structure to drive new sales increasing new sales by 25%.

• Developed sales metrics, sales t raining programs and coached sales & support staff to improve sales

performance

Sales & M a rketing M anager A lloy Engineering Co. Berea, OH

2005-2012

Responsibilities included overall management of Sales & Marketing revenues, forecasting, planning, business

development.

• Directed and hired sales team of 9 (international and domestic sales) and support staff including

customer service business development, marketing, and administrative

• Developed & integrated a new CRM companywide and wrote policy to maintain consist and accurate

recording

• Created and staffed a new Business Development Department

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• Creative approach with leads to best practice negotiating skills

• Developed new commission structure to drive new sales increasing new sales by 22% over 5 years.

• Developed sales metrics, sales t raining programs and coached sales & support staff to improve sales

performance

• Over 8 years maintained or reduced cost of sales at an average of 4% of total sales

Regional Sales M anager (Western Region) V isual Marking Systems Twinsburg, OH

1990-2005

Responsibilities included B2B sales of product identification systems to large International OEM.

• Responsible for identifying and developing new business and managing two Account Representatives

w ho focused on the growth of our existing customer base

• Responsibilities included: Lead generation, forecasting, budgeting, t ravel, developing new business

opportunities

• Prepared and presented technical seminars to customers, and liaison between the customer and VMS

support teams. Grew Sales revenues for my territory from $250,000 to $5,000,000

Account Sales Representative C leveland Printing & Offset Cleveland, OH

1989-1990

Responsibilities included Managed offset printing staff in the Greater Cleveland area with responsible of

developing new customers.

Account Sales Representative (Va r ious East Coast Metropolitan markets ) TRW, INC

1980-1989

Responsibilities included B2B including channel marketing to the automotive aftermarket.

• Advanced to increasingly larger metropolitan areas as my sales volumes increased.

• Consistently in the top tier of the sales organization .

CAREER EXPOSURE

• H I R E D, TRA I NE D, & COACHE D p rofessional sales team to R ECOGN IZE AND ACH I EV E SALES

G OALS

• Experience in D O MEST IC and I N TE R NAT IONAL sales management

• Develop M E T R I CS TO M EASURE & ANALYZE sales performance

• Prepared report to upper management including forecasting, gross profit ma rgins, cost analyze

• Develop and implement new sales commission structure to M AX I M I ZE NEW BUS I NESS DOL LARS

• Consultative sales to O E M DES IGN ENG I N EERS to improve product graphics

• Superior success in sales P ROSPECT I NG to identify key players i n the market place

• Extremely proficient in composing T EC H N ICAL ART IC LES

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• Excellent in N EW PROD UCT D EVE LOP M E N T

• Consistently and effectively sells on P ROF I TAB I L I TY VS PR ICE

• Experienced in all areas of SALES AND MARKE T I NG, capable of successfully adapting to new

p roducts and services

• Accomplished and proficient in T EC H N ICAL TRA I N I NG SE M I NARS to enhance sales efforts

• Skilled in developing C O-OP ADVERT IS I NG CAMPAIG NS

• Coordination of P RO MOT I O NAL EVE N TS FOR SPONSOR companies

• EXCELLE NT CL I E N T RE LAT IO NS H I PS ; superior oral and writ ten communication skills

• Responsible for budget, design, staffing, and implementation of A LL AREAS OF TRADE SHOWS

• Experience in P RE PRESS DEV E LOP M E N T for graphic design projects

ACCRED ITAT IO NS

ADVANCED SALES TRAIN ING:

• Sogistics, The Major Account Selling System:

• Dales Carnegie, A Human Relationships Approach to Selling

• Xerox, Sales Training Seminar

• Ongoing personal interest in continuing education reading and independent studies

COMPUTER COMPETENCIES: MS Office, Excel, Word, Access, Power Point, Publisher, Outlook, ACT,

Goldmine, CRM, Visibility

Have completed college level courses in: Marketing, Business Law, Psychology, Sales, Labor Relations and

Accounting

AWARDS

• 11 years named as Salesperson of the Year at Visual Marking Systems, Inc.

• Dale Carnegie Human Relationship Award

V OLUN TEE R EXPER I E NCE

• Board of Directors: F riends of St. Herman’s

• Leadership role in organizing corporate blood drive and raise donations for the American Red Cross

• Member of the Board of Exhibitors for Anna, (Ammonium Nitrate, Nit r ic Acid Producers Group) 2006 -

2011 serving a variety of committees, Treasurer 2011

REFERENCES

• Available Upon Request

Contact this candidate