Customer Management
Resume:
Resume for Latreesha Grigalonis
[LATREESHA GRIGALONIS]
My experience has positioned me with excellent problem solving, administrative, business and
communication skills, with the ability to exercise leadership, judgment, and initiative.
Latreesha Grigalonis
615 Wilson rd. apt# 333
Humble, TX 77338
June 27, 2014
Cover Letter
As an existing business professional, I have consistently and effectively worked with
administrators to develop strategies to address numerous projects concerning the growth of
emerging systems being driven by today’s evolving trends.
My experience has positioned me with excellent problem solving, administrative, business and
communication skills, with the ability to exercise leadership, judgment, and initiative. I plan to
use my existing experiences in concert to the new behaviors, traits and aptitudes to become a
new innovative self starter in today’s business world. I plan to contribute high levels of energy
and efforts to accurately complete my required duties to excel far beyond expectations.
I am a results driven professional with significant experience in development and execution of
winning operations strategies in advancement of corporate objectives. I am also a dynamic self
starter with a commitment to excellence; accomplished in program management and operational
streamlining. I have a profound reputation for advancing successful customer based initiative,
leveraging core strengths, and working diligently to ensure peak operational performance.
Together with my career path and college education; the above mentioned skills has prepared
me for this excellent opportunity at your establishment. Thank you for the opportunity to
submit my curriculum to express my interest for the open position.
Respectfully Submitted,
Latreesha Grigalonis
Latreesha Grigalonis
615 Wilson rd. apt# 333, Humble, TX 77338
**********@*******.***
Area of Expertise
Committed to Excellance Productive Team Building Client Relations Regulatory Compliance
Customer Call Center Needs Assessment Computer Literate Client Management
Strategic Planning Non profit Fund Raising Accounts Payable Government Relations
Employment
2013 2014 – City of Houston, Parking Management, Houston, TX
Parking Enforcement Officer (Team Leader)
Patrols a designated area of the city on foot and/or in a fleet cruiser to enforce parking
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Checks pnrking meters for overtime parking violations and issues traffic tickets;
regulatio as.
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Reporting vehicles in tow away zone.
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Checks s arklsdavehcolmpuaints hnvolvield comput re ldeed cis for ns feomvcitizens.ing violations.
Answer p cal e nd ic es l sing i and hng parking er at vice tatio unr r sol ed park
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Facilitates booting eligible vehicles.
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Reportcts pramage arr mavfunction ns eterr s arkinraffic signas. for repair services.
Condu ing d elimin o y in l estigatio m fo pand t g violation ls
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2007 2013 – Centerpoint Energy, Houston, TX
Sr. Client Support Associate
Providerr eield gent callto clihe ts in an d depned rents nor accurate resolutions.
Transf ed fd ur support s to t en require assig artm egio f .
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Established and maintained contacts with new and existing customers as per the direction
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Forwarded rimsorrtant and serious matters to the seniors for escalation support.
of the supe vi po .
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Entered and updated new customer details in the customer relationship management software
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Ensurding to ahe custorativ e as idelmos. delightful experience possible.
acco red that t dminist mer h guthe ine st
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2007 present – Profound Partners, Inc., Houston, TX
Lead Advancement Coordinator (Volunteer)
Provided event and fundraiser planning while maintaining the administrative, financial,
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volunteer operations and budgets.
Coordinate with various staff for operational support activities of the unit, establishes the work
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Sssignments forevolueneer stafn and pren depgrtidance and oedeating units in the
a erves as a gov rnm nt t liaiso f betwe ovide au ments as neper d
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resolution of day to day administrative and operational projects.
Education
2013 University of Houston Downtown, Houston, TX
Bachelor Degree in Criminal Justice
2009 Houston Community College, Houston, TX
120 Semester hours
2005 2014 Profound Partners Empowerment Center Inc., Houston, TX
Professional Development
Workplace Diversity
Culture Diversity in the Workplace
Organization Development in the workplace
Nxecutiofe Certnfigem entNonprofit Leadership
E on pr v it Ma i a cate in
QuickBooks for Non Profits
Skills
Call Track
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Epic
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IDXScripts
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• All
SAP
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Microsoft worel
Microsoft exc d
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Microsoft PowerPoint
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Windows 7
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Professional Affiliations
ProfouPPECrBoard Sub ty on Cihemicaember ndency, Lifetime Member
Fiscal nd Pa tners Socie Comm ttee M l Depe, Non Profit Funding, 2011 2012
Southeast Community Center for Domestic Violence, Committee Member, 2013
2014 Nominee, President’s Volunteer Service Award
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