Customer Service Sales

Tamele Jones

Security officer - Securitas-Security

Phoenix, AZ

***********@*****.*** - 602-***-****

WORK EXPERIENCE

Security officer

Securitas-Security - Phoenix, AZ - August 2014 to Present

Responsibilities-patrol front lobby area, check in employees with a temporary badge that don't have their

badges, check in contractors coming to do work inside the building, open all training doors and doors on

facilities, turn on all tvs and lights and turn on freight elevator.

Help desk technician

Asurion - Phoenix, AZ - May 2014 to June 2014

Responsiblities- help customers with troubleshooting their Verizon devices like cell phones tablets and wireless

hotspots.

Insurance Customer Care Rep

AAA - Glendale, AZ - November 2013 to May 2014

Responsibilities- make changes to customers home and auto policies, take payments, cancel policies

Accomplishments- excellent survey scores, great customer service rewards

Skills Used-multitasking, being able to listen to the customer and being able to give them the answer to their

questions quickly

AEROTEK Customer Care Rep - Glendale, AZ - January 2013 to July 2013

Description: Help customers who have had bad or good experience with best western international hotels,

resolve customer problems by dealing with them and the hotel to come up with a solution to their problems.

MACY'S LOGISTICS Picker - Goodyear, AZ - November 2012 to December 2012

Description: Grab customers order from online purchases and bring them to the next step in the shipping

process, also replenish the product while there is nothing to pick for the customers.

Customer Service Rep

AT&T - Bloomington, MN - September 2011 to July 2012

Description: Assist customers with ordering new equipment, paying their bills, transferring numbers from

different accounts, troubleshooting their devices, creating new customer accounts and transferring them to the

right departments to solve their issues.

Grinder

SMITH FOUNDRY - Minneapolis, MN - April 2011 to June 2011

Description: Grind down metal parts to factory satisfaction for companies throughout the twin cities

Teleconference Specialist

AT&T - Minneapolis, MN - June 2010 to January 2011

Description: Connect customers into conference calls and host conference calls by connecting customer into

the question and answering section of the call.

Sales Associate

AT&T - Eden Prairie, MN - October 2010 to November 2010

Description: Assist customers with finding product throughout the store, cleaning, cashier and restock.

Liquor Clerk

CUB FOODS - Rochester, MN - August 2009 to December 2009

Description: Restock the liquor, clean, cashier

Warehouse Worker- Chaplin

APPLIANCESMART - November 2007 to July 2009

Description: Assist customers with getting their appliances into and out of their vehicles, restock appliances

on the sales floor, load and unload trucks of new product and get appliances ready to be taken for delivery.

Take inventory of the product monthly and scan all products that come in and out of the store. Unlock the back

doors when the store opens and lock the doors when the store closes.

Sales Associate

APPLIANCESMART - Bloomington, MN - October 2008 to April 2009

Description: Sell Nike product, help customers decide on what they want based on the knowledge that I have

of the products we have in the store, restock, clean, cashier and help customers find the shoes they want

based on the knowledge of the product, restock

EDUCATION

Business Marketing

Rochester Community and Technical College

August 2008 to May 2009

Park Center Senior High School

September 2004 to June 2006

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