Customer Service Sales

PAMELA CARPENTER

* * * * * a k r i d g e B l v d, S t . l o u i s, M O 6 3 1 2 1

Ph: 3 1 4 2 6 2 5 0 3 3

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Professional Summary

Reliable Childcare, customer service, and home healthcare

w i t h k n o w l e d g e a n d b a c k g r o u n d i n a l l f i e l d s l i s t e d . D e d i c a t e d a n d

m o t i v a t e d w i t h 3 + y e a r s o f e x p e r i e n c e i n e a c h f i e l d .

Skills

Customer and Personal Instructing

Service Learning Strategies

Active Listening Transportation

Active Learning

Monitoring

Experience

Childcare provider J un 2007 Present

Precious Little People Childcare S t.louis, M O

Maintain a safe play environment.

Communicate with children's parents or guardians about daily

activities, behaviors, and related issues.

Provide care for mentally disturbed, delinquent, or handicapped

children.

Care for children in institutional setting, such as group homes,

nursery schools, private businesses, or schools for the

handicapped.

Keep records on individual children, including daily

observations and information about activities, meals served, and

medications administered.

Sanitize toys and play equipment.

Operate in-house day-care centers within businesses.

Support children's emotional and social development,

encouraging understanding of others and positive self-concepts.

Assist in preparing food and serving meals and refreshments to

children.

Instruct children in health and personal habits, such as eating,

resting, and toilet habits.

Create developmentally appropriate lesson plans.

Help children with homework and school work.

Sterilize bottles and prepare formulas.

Read to children and teach them simple painting, drawing,

handicrafts, and songs.

Regulate children's rest periods.

Perform general administrative tasks, such as taking

attendance, editing internal paperwork, and making phone

calls.

Perform housekeeping duties, such as laundry, cleaning, dish

washing, and changing of linens.

Organize and store toys and materials to ensure order in activity

areas.

customer service J an 2005 May 2007

Americall S t.louis, M O

Keep records of customer interactions or transactions, recording

details of inquiries, complaints, or comments, as well as actions

taken.

Check to ensure that appropriate changes were made to resolve

customers' problems.

Recommend improvements in products, packaging, shipping,

service, or billing methods and procedures to prevent future

problems.

Complete contract forms, prepare change of address records, or

issue service discontinuance orders, using computers.

customer service D ec 2004 Apr 2005

Dial America S t.louis, M O

Complete contract forms, prepare change of address records, or

issue service discontinuance orders, using computers.

Determine charges for services requested, collect deposits or

payments, or arrange for billing.

Resolve customers' service or billing complaints by performing

activities such as exchanging merchandise, refunding money, or

adjusting bills.

Solicit sales of new or additional services or products.

home health aide Jan 2002 Mar 2004

Cynthia Brantely HHA s t.louis, M O

Entertain, converse with, or read aloud to patients to keep them

mentally healthy and alert.

Perform a variety of duties as requested by client, such as

obtaining household supplies or running errands.

Direct patients in simple prescribed exercises or in the use of

braces or artificial limbs.

Plan, purchase, prepare, or serve meals to patients or other

family members, according to prescribed diets.

Provide patients with help moving in and out of beds, baths,

wheelchairs, or automobiles and with dressing and grooming.

Care for patients by changing bed linens, washing and ironing

laundry, cleaning, or assisting with their personal care.

Education

GED : b a s i c May 1999

Hazelwood East S t.louis, M O

GED

Sanford-Brown College s t.louis, M O

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