Customer Service Management

C A R E E R P RO F I L E

Highly skilled Operator / Tradesperson with multiple talents, extending in depth knowledge and experience in the area

of equipment operation within the mining industry and a successful business portfolio. Offer competency in:

OPERATIONS MANAGEMENT INFORMATION GATHERING LEADERSHIP

STAFF MANAGEMENT TECHNICAL SKILLS PROJECT / TASK COORDINATION

TROUBLESHOOTING / ANALYSIS INTERPERSONAL SKILLS FINANCIAL PLANNING

Accountability Caliber:

Oversaw every aspect of a $1.5M business, including 40 staff and 3 outlets

Successfully managed accounts payable / receivable, payroll, and several financial functions

Certified Forklift Operator with knowledge of multiple pieces of heavy equipment

Regularly handled staffing, such as related expenditures, the hiring process, performance reviews, and training

Highly accomplished entrepreneur with advanced business management aptitude

ACCOMPLISHMENTS / FUTURE PERFORMANCE PROJECTIONS

Received the Metis Employment and Training of Saskatchewan Awards, which recognises many great Metis

persons, including their accomplishments and influences across Saskatchewan and throughout Canada.

Collaborated with JP Elsin, who sponsored and coordinated the Juno Awards in Saskatoon Saskatchewan.

Participated in the effort to bring youth across Canada’s northern communities in order to give them insight on

important dietary needs and education for the betterment of their community.

Worked along with Doug Cuthand and Thomas Hale in the production of their documentaries, “ Sweetness in

Life”, gaining valuable experience and insight in media as well learning more about the aboriginal fight against

diabetes.

Took the initiative to learn the safe operation of several pieces of heavy equipment throughout career and have

been entrusted with the tasks of inspecting, testing, and monitoring equipment to ensure proper operations and

compliance with safety measures.

In depth background in the business management and ownership, such as having a proven ability to oversee and

manage tasks, evaluate staff, hire personnel, and perform budgeting and planning.

Trained in Confined Space Safety with demonstrated understanding of the importance of meeting policies and

procedures related to the safe operation of equipment.

Participation in the Media Arts both behind the scenes and in front of the camera, in advertising commercials

and/or fundraising initiatives.

Currently attaining certification for Construction Safety Officer

S H E L L E Y B E T T I G …continued

PROFESSIONAL EXPERIENCE

PRIMERICA (2013 - PRESENT)

Financial advisor

Continual training to better our clients

ESSENCIA BEAUTY (2012 - PRESENT)

Home Esthetics

Lash and Nail Art Designs and Esthetics.

With personal growth and development within this field, including continued upgrading of knowledge to give

clients the best and updated look, directly influenced by European designers.

SASKATOON LIGHT AND POWER (2007 - Present)

City of Saskatoon, Saskatoon

Equipment Operator (2008-Present)

Operate Bobcat when needed in underground operation within the utility.

Also operate bucket truck, crane truck, 5 tonne tandem axel dump truck with trailer when required.

Work on the troubleman operator for the emergency shift for first response to any and all emergency call outs 24/7

to the utility.

Seasonal Electricians Helper/Meter Installer (2007)

Responsible for the installation, testing, adjustment, and repair of meters.

Ensure that the installation meets all practices and procedures for long-term operation and safety.

Assisting Electricians in Transformer Shop with Network terminations and testing.

Assisting electricians in Vaults with terminations, install and testing of cables and relays and operating grounding

bus in switching procedure.

Seasonal Groundsman(2006 & 2007)

Oversaw the care of the grounds lawn, shrubbery, flowers, and plants, eliminating weeds and dead growth.

Ensured that sidewalks are free of growth, weeds, as well as litter.

Followed the guidance of the supervisor and collaborated with the team as necessary.

KINSMAN PARK RIDES (2006)

Seasonal Cashier/Operator

Effectively operated rides and performed cashier duties.

Interacted with park guests, patiently answering questions and giving direction when needed.

Accurately executed cash and charge card transactions, keeping track of inventory.

Maintained a working knowledge of the park, safety procedures, and merchandise.

BUNS MASTER BAKERY (2004 – 2007)

Manager / Baker

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Staff Management, such as scheduling and overseeing three facilities of 40 people.

Organized contractors and entertainment for awards.

Effectively implemented task management functions to support productivity and efficient customer service.

Multitasked by performing retail and product sales, baking, packing, production, and quality control.

Effectively gathered information from others by conversation and careful observation.

Demonstrated motivational and organizational skills as well as clear communications with customers and

colleagues.

Maintained sales goals while simultaneously performing other routine tasks.

Proficiently performed accounts payable/receivable, as well as bank reconciliation, general ledger entry, and

payroll.

S H E L L E Y B E T T I G …continued

MÉTIS EMPLOYMENT AND TRAINING (2004)

Events Coordinator/Financial Contract Assistant/Programs Support (2004)

Composed effective proposals and Sponsorship packages for grant funding and corporate sponsorship.

Initiated new programs with federal and provincial government, as well as private sectors for Metis education,

training and retention.

Proficiently facilitated fundraising initiatives directed towards Youth, such as 2003 M étis Education Employment

and Training Youth Conference.

Established and fully coordinated fundraising for the M étis Golf Tourney “Golfin’ with the Mé-TEE” and the

2004 “Heart of the Métis Awards Show” and Youth Awareness Initiative in Education and Training with “Vision for

the Future of Metis”.

Processed regional expense claims for 12 regions, T4A and T4 updates, also verified and recorded data.

Administrative Assistant (2004)

Performed office duties, including typing, filing, and forms processing.

Coordinated projects for METSI, securing funds from creation and building production as well as closing.

AGRIUM POTASH MINE (2003)

Operator / Tradesperson

Responsible for the safe operation of a forklift, along with other equipment throughout the mill and grounds.

Performed inspection of machinery to ensure that it is in proper working order prior to operation each day.

BLUE HILL PRODUCTIONS (2002)

Administrative Assistant / Production Assistant

GREYWOLF PRODUCTIONS (2002)

Administrative / Production Assistant

1529516 ONTARIO INC. (2002)

“Pop Stars” Production Assistant

LINDA’S RESTAURANT AND DELI (1999 – 2002)

Owner / Manager

OUTDOOR BOX OFFICE (1998 – 2000)

Crowd Control / Security

BUNS MASTER BAKERY (1993 – 1998)

Owner / Manager

P R O F E S S I O N A L D E V E L O P M E N T / C E R T I F I C AT E S

POST SECONDARY

Kelsey SIAST – Mechanical Engineering Technology (2002 - 2003)

Certified Forklift Operator

Heinz Institute – Office Administration Certificate (2000 – 2001)

Wise Up Computer Training (1994 – 1997)

University of Saskatchewan – Arts and Science (1993 – 1994)

Accounting (1988 – 1992)

P R O F E S S I O N A L D E V E L O P M E N T / C E R T I F I C AT E S ( C O N T I N U E D )

SAFETY

Safety Auditor Training Claims Management Training

WHMIS Train-the-Trainer Safety Construction Orientation Training(SCOT)

Confined Space Entry Basic Training Techniques

Respiratory Protective Device Auditor Training Program

Risk Management Leadership for Safety Excellence

WHMIS Manlift Safety

Job Planning Brush Chipper Training

Standard First Aid Urban Work Zone Course

CPR/AED Skid Steer Loader Certificate

Chainsaw Safety Aerial Device Certificate

Safety Management Driver’s License Class 1A

Contractor Training

TECHNICAL SKILLS

Equipment Operation - Forklift, Bucket/Boom Truck, Crane Truck, 5-ton Dump Truck, Trailer, Skid Steer, Loader

Knowledge of MS Office, MS Word, Excel, Access, PowerPoint, and Outlook

Financial skills

Visual Basic 6.1, AutoCAD 2000 and 2001, Inmagic DBTextWorks, and Great Plains Program

Troubleshooting / Problem Solving

Task Management

Communications / Interpersonal Skills

Information Gathering and Research

Leadership/Management skills

Organizational Skills

Networking

EXTENDED PORTFOLIO OF EXPERTISE / CORE COMPETENCIES

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RESEARCH AND INFORMATION GATHERING

Possess a unique talent for information gathering that proves to be of financial significance.

Offer a balanced background of research coupled with follow-through. Facilitate information sharing with a focus on

communicating clearly and mitigating potential challenges within the information-sharing framework.

Ability to develop appropriate action plans, organize available data, assess priorities and estimate the realistic nature

of workflow projections.

Bring about the successful implementation of corporate initiatives, programs, expansions, and services by applying

various information gathering techniques, such as fundamental research, statistics / trend analysis, coupled with basic

financial wisdom and discernment.

EXTENDED PORTFOLIO OF EXPERTISE / CORE COMPETENCIES CONTINUED

FINANCIAL ACCOUNTABILITY / CAPACITY

Demonstrate understanding of accounts payable and receivable, budget planning and management, as well as

ledger entry, bookkeeping, payroll, and bank reconciliations as a business owner and manager.

Offer excellent resource allocation capabilities, including profit-driven decision-making, financial literacy, and

exceptional budgeting, forecasting and analyzing skills.

Proven ability to assess a financial situation, carefully calculating risks versus benefits.

Capable of advising on, analyzing, and forecasting for the financial feasibility of suggested resource expenditures.

Advanced financial skills in the area of crown corporations, federal and provincial government, as well as large

corporations.

Continued training and education in finance, achieving certification as a Financial Advisor throughout Canada

STRATEGY / BUSINESS DEVELOPMENT COMPETENCIES

Understand and capitalize upon the profitability drivers’ of the potash, mining, hospitality and construction

industries.

Set the example for integrity, self-discipline, safety and relationship-focused troubleshooting to drive business,

complete projects and secure potential business opportunities.

Build business through the application of key management attributes, such as the ability to prioritise effectively

and govern time wisely, stay focused, delegate appropriately, and cultivate mutually beneficial relationships.

Ensure that development plans are in accordance with corporate goals, budgets, and applicable legislation/policy.

Effectively develop and implement financial and strategic plans through research and analysis as applicable to

the corporation.

As a business owner, advisor, and authentic relationship builder, able to reveal information, contacts, audits, and

ideas that can be drawn upon in times of analytical significance and corporate development.

As a business owner with excellent management skills, have become adept at effortlessly identifying

investment opportunities and analyzing the realistic expectations for ROI.

STAFF MANAGEMENT

Experience working with challenging people from a variety of ethnic and economic

backgrounds. Listen effectively, and provide solutions instead of making assumptions, in order to maintain work-

flow congruency.

Reputation for demonstrating solid leadership, decision-making, assertiveness,

motivation and communication.

Implement new strategies related to both formal and informal coaching/training of

employees.

Experienced in various facets of staff management, such as recruitment, hiring, training,

scheduling, disciplinary actions, performance reviews and safety and supervision.

OPERATIONAL / TASK MANAGEMENT

Capable of developing contingency plans, budgets and logistical/strategic plans, alongside management teams.

Expert in analytical trouble-shooting and managing change. Express adaptability within various operational models,

while implementing a rational approach to problem identification/resolution.

Initiate project management duties such as cost control, resource management, and assigning daily workloads.

Pay emphasis to quality control and safety, conducting regular inspections on all activities in progress and upon

project completions.

Accountable for maintaining overall integrity of operations, and efficiency.

Identify and resolve issues related to site management, operational progress, systems and service operations.

Exhibit strong organization and planning skills, such as simultaneously performing routine duties while planning

budget, training new hires, monitoring financial tasks and operations, along with implementing safety in the

workplace.

S H E L L E Y B E T T I G …continued

(HR KEYWORD SEARCHABLE SUMMARY) OPERATIONAL / TECHNICAL

Mechanical Engineering Technology

Task management fundamentals

MS Word, Excel, Access, PowerPoint, Outlook, Visual Basic, AutoCAD 2000/2001, Inmagic DBTextWorks,

and Great Plains Program

Accounting / Financial skills / Bank Reconciliation

Budget Planning & Management/ Audits

Troubleshooting /Analysis

Human Resources fundamentals

Project Management / Staff Management

Interpersonal Skills

P E R S O N A L S C O P E O F I N F L U E N C E / C O M M U N I T Y I N V O LV E M E N T

Volunteer for children’s events.

Placed in top 10 in the 1500 and 3000 meter, Canadian National Track and Field. Also competed in the

Saskatchewan Marathon and completed the half marathon.

Set records in long distance and middle distance in provincial races.

Offered opportunity to race nationally in addition to being invited to compete in the Jeux Canada Games.

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Proven track record of assuming leadership roles and motivating others in challenging situations.

Completion of Saskatchewan Marathon.

Continue modelling in photo-shoot opportunities in Canada and USA.

Acting in commercial and short films in Saskatoon and area.

Continually working on personal development in and out of the workplace.

Contact this candidate