Consultant
Resume:
Hello,
While
my
background
is
as
a
consultant,
I've
done
recruiting
within
that
role.
I've
recently
made
the
decision
to
transition
into
Executive
Search,
and
also
to
begin
this
transition
by
doing
recruiting.
I
have
recently
spent
a
day
shadowing
an
Executive
Search
firm
owner
and
have
concluded
that
it
is
something
I
will
be
very
successful
at.
I
look
forward
to
exploring
your
need
and
seeing
how
I
can
bring
value
to
it,
should
you
feel
comfortable
with
trying
a
rookie.
And
toward
that
last
point,
I’ll
be
happy
to
provide
you
with
a
copy
of
my
recommendations,
which
should
help.
Tom Burgin
: : *******@*****.***
: : 404-***-****
http://www.linkedin.com/in/tburgin
Tom Burgin • Business Process Analyst
• Business Analyst
*******@*****.***
http://www.linkedin.com/in/tburgin
• Technical Writer
High Level
Experienced Business Process Analyst, Business Analyst, and Technical Writer, seasoned in a
•
broad range of industry/project types ranging from software/hardware development to operations, usually
in the role of consultant to Fortune 500 firms on high-profile projects.
For future engagements, I target process-centric roles, business analyst roles, and/or technical writer
•
roles.
Industry Experience Overview
Airline Operations Energy/ Oil & Gas Medical
• • •
Banking Financial Retail
• • •
Broadband Fiber Optics Satellite (SATCOM)
• • •
Cable Television/ Media Hospitality Software
• • •
Commercial Real Estate Insurance Telecommunications
• • •
Data Communications Manufacturing Travel
• • •
Professional History
Cyanetix Group Regional Partner (Mar. 2014-Present)
Currently performing business development for startup business analysis firm.
Colonial Pipeline Business Process Analyst/Business Analyst (Jul. 2013-Feb. 2014)
Modeled current state, developed future state/requirements for a pipeline-wide technology update.
Cooper Lighting Business Process Analyst, Business Analyst (Aug. 20012-Jul. 20013)
Modeled current state, developed future state, built requirements/use cases/specs, for CRM implementation.
S&K Ventures Business Analyst/Project Manager (Dec. 2011-Jul. 2012)
Project-managed multiple software development efforts, while also serving in the business analyst role.
AXIS Insurance Business Process Analyst/Business Analyst (Nov. 2010-Dec. 2011)
Developed requirements for property and casualty projects, leading teams through underwriting business
process change efforts.
IHG Business Analyst/Business Process Analyst (Dec. 2009-Nov. 2010)
Guided team of HR and IT SMEs through to development of new global Human Capital processes, that were to
be automated across the enterprise. Delivered requirements for these new automated workflows.
Dell Business Architect (Aug. 2008-Jul. 2009)
Logical-modeled the business, expanding executive vertical and horizontal visibility throughout the business, and
enabling refined strategic direction. Modeled the business down three levels, with deeper dives within Marketing,
Sales, Finance, Manufacturing, and Logistics, including component business modeling and capability modeling.
AFLAC Business Process Analyst/Business Analyst (May. 2008-Aug. 2008)
Modeled the As Is state for routing of all Spanish communications into and out of the enterprise, creating paths to
requirements gathering for multiple marketing-driven software development initiatives, followed by To Be
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recommendations. Completed the mission ahead of schedule and continued to assist in other areas until
contract end date.
ING Business Process Analyst/Technical Writer/PM/Business Analyst (Oct. 2007-May. 2008)
Fulfilled multiple roles in the infrastructure/mainframe area, with primary focuses on process, documentation,
project management, and business intelligence/metrics development. Specific areas of focus were mainframe
and data centers. Engineered/re-engineered processes, captured requirements for multiple development
projects, created runbook documentation for mainframe apps, project-managing these and other initiatives.
Alltel Business Process Analyst (Jun. 2007-Sep.2007)
Joined this BPM initiative at first draft stage of creating the As Is SDLC model. Took over the analysis and
development, creating new and refining existing models, domain modeling, creating the other project
documentation, as well as providing tactical and strategic advice.
Gate Gourmet Business Process Analyst/Business Analyst/PM (Mar. 2006-May. 2007)
Brought onboard by a former manager at InterContinental Hotels Group, I was initially focused on identifying,
modeling, analyzing, and improving business and SDLC processes used for airline support in Gate Gourmet’s
eGate division. Effective in July, also began project-managing all enhancement/bug fix software development
projects for IFX3 platform (Delta Air Lines projects) and providing business analysis services for same.
Hotel Booking Solutions Business Analyst (Feb. 2006-Mar. 2006)
Served on a mission-critical project at startup Hotel Booking Solutions. Joined small team of external
resources charged with developing requirements for new Global Distribution Systems (GDS) connectivity
initiative for hotels. Developed use cases, edited and wrote requirements, developed requirements
documentation, tutored team on requirements and use cases. This contract was fixed at 10 weeks.
The Home Depot Business Analyst (Dec. 2005-Feb. 2006)
Joined POS retail software (360Commerce-based) development project after initial draft of business
requirements. Iteratively updated those requirements, developed the Coupon Automation Software
Requirements Specification that included writing use cases, created screen and receipt mockups, built data
models, and developed functional/non-functional requirements, following enterprise SDLC methodology.
IHG Business Analyst, Technical Writer (Apr. 2005-Nov. 2005)
Joined this major software development project at the world’s largest hotel corporation (based on number of
rooms), in early analysis/design stage. Deliverables included process models/workflows, use cases, business
and functional requirements, data models, and screen mockups. Wrote the project’s capital paper, resulting in
the asked-for amount of $2.9M; in addition, created other RUP/project documentation, including Vision
documents, as well as most required SDLC documentation.
Delta Technology Business Process Analyst, Business Analyst (Apr. 2003-Apr. 2005)
As Process Analyst and Business Analyst, developed process models, procedures, analyzed and re-designed
business processes, and gathered/wrote requirements for Delta Technology's Field Operations division.
Served on multi-person team that conducted an extensive effort to model and re-design processes across
Field Operations' Enterprise Technology Asset Management portfolio. Also served on executive team for
Process Improvement Initiatives (PII) for its duration, assisting VP who chaired the Asset Management PII
team. Proposed one initiative that made the final cut.
Delta Technology Instructional Designer (Apr. 2002-Apr. 2003)
Developed training (web-based multimedia featuring digital video) for Delta Air Lines'/Delta Technology's
award-winning Delta Nervous System (DNS). DNS is the airline industry's first real-time digital network. It
"constantly receives, stores, organizes, filters and distributes data to ensure that employees and travelers
receive clear, consistent and timely information through a variety of channels... (including) Gate Information
Display Systems, Flight Information Display Screens, kiosks and delta.com."
Freelance Business Analyst, Technical Writer, Marketing Writer (Nov. 2000-Apr. 2000)
• As Technical Writer, developed installation and operation guides for fiber/digital broadband cable
television product line, as well as ERP documentation (Oracle). Client: Scientific-Atlanta.
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As Business Analyst, recommended user interface enhancements to J2EE application server products
•
(ServletExec) 4.0 release. As Technical Writer, updated installation and user guides. Key technologies
included: Java, XML, and JSP. Client: New Atlanta.
• As Marketing Writer, wrote business plan for firm’s second round of funding. Client: Seventh Wave
Technology
Span2 Lead Marketing Writer, Technical Writer (Dec. 2000-Mar. 2001)
Authored white papers and developed architectural/system documentation for a JP Morgan-backed ASP that
provides an information infrastructure shared-processing network for the property & casualty insurance
industry. Technologies included: Java, XML, JSP, EJB, and ASP.
Ernst & Young Technical Writer (Aug. 2000-Dec. 2000)
Developed system and support documentation for Web and Windows 2000--based enterprise application for
tax consultants. Deliverables included eight server and client installation guides and a maintenance and
support guide that included Disaster Recovery procedures.
Delta Technology Lead Technical Writer, Business Process Analyst (Apr. 1999-Aug. 2000)
Developed system monitoring/support documentation and tools, and web-based training for Delta’s
Operational Data & Events (ODE) system, which provides the primary data backbone for Delta’s flight and
passenger information subscribers. ODE is a central component in Delta’s top-priority Airport Renewal project.
Served on team charged with establishing an enterprise SDLC, documenting the various existing models as
well as the new process. Also served on small team tasked with optimizing knowledge
resources/infrastructure/processes across the enterprise including establishment of a central
repository/knowledge base accessible from a central Web interface. Duties included writing requirements,
PowerPoint presentations, diagrams, as well as prototyping, also recurring documentation for SAP
implementation. Some of the documentation was produced in Tivoli Service Desk’s suite of authoring tools,
with much of the content also being ported to an intranet site.
Freelance Projects Technical Writer, Marketing Writer, Web Designer (May 1996-Apr. 1999)
• Created setup and installation guides for SS7 AIN (Advanced Intelligent Network) systems and
applications designed for mid-tier telecom service providers. Produced/developed installation/setup video
as complement to written guides. Applications included CNAM and LNP. Also created marketing
communications and some lifecycle documentation. Client: Targus Information Systems.
• Developed user and installation guides for a Windows-based float management (banking) application that
edits mainframe-based tables, and a database for use in the application. Client: Carreker.
• Provided editorial/design services for EEOC training program for department managers nationwide. This
high-visibility short-term project included video, classroom materials, and written guides. Created multiple
designs for written guides, attended video shoots, and walk-through sessions. Edited facilitator and
participant guides, incorporating video frames into both guides. Client: The Home Depot.
• Developed website for internationally renowned psi researcher/author Ingo Swann. Site features articles,
online books, and art. It received Omni Magazine's "Edge Science" award, as well as the Fierce.com "Out
There" award.
Amdahl Intelligent Network Systems Technical/Marketing Writer (Jan. 1998-Sep. 1998)
As Lead Writer, developed installation/administration guides for new Amdahl/Fujitsu start-up
telecommunications venture into SS7 AIN (Advanced Intelligent Network) applications for mid-tier telecom
service providers. Also edited application-related documentation such as requirements and specifications
documents, white papers. Created project-wide documentation plan for upper management.
Delta Operations Command Center Lead Technical Writer (Jan. 1997-Jan. 1998)
As Lead Writer, oversaw production for a team of six writers dedicated to producing the documentation
deliverables for Delta Air Lines' industry-leading $33M OCC. This pioneering high-tech center has been
recently featured in top national media, including the New York Times and InfoWeek. Developed user and
support documentation for state-of-the-art client/server flight operations/mgmt applications. Developed HTML
versions of all documentation for OCC intranet. Co-authored Delta Technology's corporate standard
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technology handbook for object-oriented development utilizing SEI-CMM methodology; assisted in
development of corporate writing standards and templates; edited other writers' documentation, as well as
various development documents. Also developed standard hardware configuration for writer workstations.
The Weather Channel Lead Technical Writer, Information Architect (Jul. 1996-Jan. 1997)
As Lead Writer, developed installation guide for SGI-based client-server system that automates both
domestic and international daily video programming operations for The Weather Channel. Created a user
guide for the host software, as well as edited and project-managed other writers' work on a central
development document.
Delta Technical Operations Center Lead Technical Writer (Jan. 1996-Jul. 1996)
As Lead Writer, created online/paper documentation for Delta Air Lines' TOC (Jetbase). The TOC performs
maintenance on Delta's (and other airlines') jets. Created user guides for aircraft maintenance/service
programs within comprehensive mainframe-based system. Conducted interviews with key personnel, ran
documentation review meetings.
Delta Benefits Administration Lead Technical Writer (Jul. 1994-Jan. 1996)
Created paper and online user documentation for Delta Air Lines' HR benefit administration system.
Interviewed key personnel, conducted documentation review meetings. Conducted classroom training on new
project management system. Designed documentation using Information Mapping methodology. Used
RoboHELP for online help. Used Project to maintain project plan for department; wrote total project status
reports for senior management.
Scientific-Atlanta Senior Technical Writer, Marketing Writer (Nov. 1992-Jul. 1994)
As Senior Writer, wrote and/or project-managed Cable TV-related documentation that included
installation/operation guides for Fiber Optics product lines, data sheets, technical bulletins, product catalogs.
Conducted documentation review. Created blueprint for departmental re-design for new management. Plan
included the following: new documentation format and standards, implementation of Information Mapping,
increasing staff of writers by 300%+, incorporation of video into documentation development process, multi-
station software tools and hardware upgrades. Acted as interim department manager. Interviewed prospective
writers; made hiring recommendations. Supervised "new writer" projects; trained and oriented new writers to
existing department systems and standards. Assisted division-wide ISO 9000 implementation by writing
implementation guides and conducting classroom training.
AT&T Tridom Lead Technical Writer (Nov. 1991-Nov. 1992)
SATCOM-related projects included user documentation and technical documentation for new VSAT service;
Datacom-related projects included Network Operations and Network Reference manuals for new VSAT
service.
Education
University of Tennessee, majoring in Spanish Literature and Electronic Music; University of Southern
California, continuing studies in Audio Production/Film.
Additional Expertise and Affiliations
AFIO, Asset Management, Business Process Management (BPM), BPMN, Commercial Real Estate, CMM,
GDS, IEEE, IDEF, Information Mapping, Instructional Design, Insurance, ISO 9000, ITIL, Joint Application
Design (JAD), Mainframe, Project Management, Property and Casualty, Rational Unified Process (RUP),
Rummler-Brache, SATCOM, Six Sigma, Structured Analysis, UML, Underwriting, VSAT, Z/OS.
Tools (short list)
ActiveVOS, BPWin, Business Objects, Clarity, Xcelsius, Excel, FirstBest, FrameMaker, iGrafx, iRise, Meta
Soft Workflow Modeler, Microsoft Project, Oracle, PowerPoint, ProVision, Rational Requirements Pro, SAP,
Savvion Process Modeler, Tibco Business Studio, Tivoli, Visio, Word.
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