Quality Assurance Customer Service
Resume:
Gary L. Burrow
Forney, TX. 75126 **********@*******.***
OBJECTIVE
Seeking a Professional position as Quality Engineer where valuable
technical and strong leadership experience will support a cost-effective
quality product delivered on time.
SUMMARY
A leader with proven ability to work effectively at all organizational
levels and function proactively. Adapts to rapidly changing circumstances
with minimal supervision. Self-motivated professional who quickly learns
and applies new technologies and processes. A team player who is honest,
versatile and dependable.
Experience includes:
ISO/TL 9000/1 Internal Audits Quality contact for suppliers
First Article Inspection at Issue Purchase Orders
suppliers
Manager of Repair Service Strong interpersonal skills
Center
Quality Assurance Manager Shipping/Receiving Inspection
Audits
Quality Control Bulletins and SCARs to suppliers for root
Alerts cause corrective and
QPR Administrator (Oracle preventative action on defects
Based)
ACCOMPLISHMENTS
. Saved over $217K on fiber optic parts initially identified as defective.
. Interfaced with vendors on repair/return on $760K worth of defective
parts. Received Quality Cup award.
. Rewrote, audited, and updated manufacturing quality procedures and
forms in a timely manner after
a major corporate merger. Received Quality Cup award.
. Transformed an underachieving test department into a highly productive
work center team.
. Submitted more than 100 Management Improvement Projects (MIP) and
received plaque.
PROFESSIONAL EXPERIENCE
ROCKWELL AMERICAN
Quality Assurance Manager (2010 - 2014)
-Manage receiving/production and shipping quality personnel to
assure quality products received/shipped.
-Communicate quality issues with Suppliers for Root Cause Analysis,
Corrective & Preventative Action via 8D and SCAR forms.
-Rewrite/Update procedures for quality inspection.
-Resolved quality issues in a timely manner.
-Internal/External Audits.
-Issue Purchase Orders for manufacturing supplies/evaluations.
MEDIA RECOVERY SHOCKWATCH
Quality Assurance Engineer (2007 - 2009)
-Assist in initial stages for implementation of future ISO
Certification.
-Communicate quality issues with Suppliers for Root Cause Analysis,
Corrective & Preventative Action via 8D and SCAR forms.
-Rewrite/Update procedures for quality test departments.
-Resolved quality issues in a timely manner.
-Internal/External Audits.
-Issue Purchase Orders for manufacturing supplies.
-Interface with Suppliers Best Pricing and On Time Delivery.
Professional Experience (Continued)
NOTE: Between 2002 and 2007, I purchased franchise rights and
trained as General Manager for Chicken Express restaurant. Franchise
plans did not develop due to land cost increases. Decided to again pursue
Quality Assurance/Management position.
ALCATEL USA, (Formerly Rockwell International)
Quality Engineer Sr. (1997 - 2002)
-Ensured customers received highest quality products.
-Performed visual mechanical audits at Receiving and Shipping on
Lightwave, Cross-Connect,
Switch and Next Generation SoftSwitch high-tech telecommunication
systems.
-Verified validity of fiber optic rejects prior to Return to Vendor
(RTV).
-Performed internal CII and ICII inspections on SMT and Thru-hole
pcb's.
-Performed Electro Static Discharge (ESD), Functional, and Self-
Audits.
-Issue Supplier Corrective Action Request (SCARs) to suppliers for
problems or defects.
-Update procedures for test departments.
-Performed spot audits at suppliers site prior to shipment.
-Supplier Quality issues reviewed for corrective and preventative
actions.
-Review and sign-off on Engineering Change Notices (ECN's) at
Material Review Board (MRB).
-Review and sign-off on Non-Conforming Material Request (NCMR's).
-Collect data for SPC evaluation.
Manager - Customer Service Repair Center (1992 - 1997)
-Managed four separate production areas: Functional Test, Systems
Test, Repair, and Inspection
with up to 75 union employees.
-Monitored returns and customer satisfaction.
-Schedule and approve overtime.
-Ensure all company policies and procedures are followed.
-Interviewed applicants for employment.
-Served as Team Leader/Member of cross-functional work groups.
EDUCATION
Associate of Applied Science Degree in Electronic Technology
Arkansas College of Technology, Little Rock, Arkansas
PROFESSIONAL DEVELOPMENT
ISO/TL 9000/1 Registered Internal Quality Audits
National Management Association (NMA) member
Seven Habits of Highly Effective People
Safety & Ergonomics Training
Performance Management
Self-Audit Certification
Management Practices
Communication Skills
Dealing with Conflict
Proactive Listening
Interpersonal Skills
Time Management
COMPUTER SKILLS
Oracle-based internal quality system: QPR's, SCAR's, NCMR's and Waivers.
Macola Inventory System, Microsoft Excel, Word, and Power Point.
References:
Mr. Jerry Gallaway, NEI Quality Engineer 214-***-****
Mr. Rick Dawson, Retired Navy Officer 479-***-****
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