Customer Service Manager

J ulius Bacot, Jr.

** ***** ** * Tylertown, MS * 601-***-**** *

********@*****.***

To work in and environment that is based on safety, trust, communication, and team building. To

work within a company that is growing in its industry and depends on the skills and strengths of its

employees to help it grow each day.

Technical Skills / Proficiencies

Advanced user of Microsoft Office Suite including Word, Excel, and PowerPoint

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Blown film extrusion

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Flexo wide web printing including pre press

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Poly bag converting with automatic wicketers and sideweld machines

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Customer Service / Sales

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Creation of cost models for product to ensure proper pricing

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Quality Control procedures

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Creating and maintaining Food Safe certified manufacturing operations

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Drive AIB certification in multiple manufacturing operations

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Performance management and employee development

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Continuous improvement

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Lean manufacturing

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Experience

7 2008 – Present American Printing and Converting Tylertown,

MS

Plant Manager

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Responsible for day to day functions of all plant operations and personnel

Lean Manufacturing Initiatives

Implemented scrap control processes which hold scrap to less than 8.2%

facility wide

Increased throughput by 10% utilizing cross training programs for

operators

Increased efficiency in the bag department by 20% by redesigning key

parts of the equipment

Decreased set up time on the press by changing the way the tooling was

being stored and used

Continuous Improvement

Implemented performance metrics to maintain focus on run speeds, make

ready time and throughput to drive focus on maintenance of performance

standards

Redesigned plate storage and tooling area to optimize work flow

Created a warehouse racking system to allow for like materials to store

together to promote first in – first out inventory transactions

Quality Focus

Achieved and maintain Food Safe Certification

Created a product recall program

Employee Development

Developed new skill sets in staff resulting in increased quality awareness

and fewer product rejects

Implemented program of cross training both production and office staff

10/2001 – 7/2008 R&B Packaging, Inc Tylertown,

MS

Co Owner

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Directed efforts to convert a warehouse space into an AIB and Food Safe certified

production facility

Sourced and acquired equipment to support start up and business growth in

identified packaging markets

Sourced a 6 color CI printing press, 4 wicketing bag machines, 2 flat pack

machines, and a reclosable zipper attachment

Directed all manufacturing including the printing and converting operations

Increased the average start up run speed more than 30% through training and

equipment modifications

Grew business into a 24/7 operation generating over $2MM in annual sales

Created and trained quality guidelines to ensure customer satisfaction

Created and trained "best practices" to allow employees to be more efficient at

their jobs

Created procedures and cross trained appropriate personnel on key pieces of

equipment

Used performance management to continually build stronger work teams while

rewarding employees that demonstrated consistent improvement based on key

objectives

Created, trained, and directed a preventive maintenance program that included

each piece of equipment

9/1997 – 10/2001 PACONE, Inc Summit, MS

General Manager

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Responsible for day to day manufacturing operations

Full P&L responsibility

Continuous Improvement

Grew the extrusion department from 1.3MM lbs/month to 1.8MM lbs/month

Grew the printing department from 750M ft/day to over 1MM ft/day

Grew the bag department from 13 machines to 24 while increasing

through put more than 45% without sacrificing production flow, quality, or

customer needs

Directed safety efforts and held experience and severity ratings below the

national average for our SIC Code

Met and exceeded all MEQ requirements

Performance Management / Employee Development

Continually worked to train and cross train employees on work procedures

and policies

Worked to improve operations through smart hiring and machine upgrades

Created and directed hourly employee performance reviews based on key

policies and procedures

Responsible for salary employees’ performance evaluations based on key

initiatives laid out by me quarterly

8/1983 – 9/1997 PFC, Inc (a division of PACONE, Inc)

Summit, MS

Production Manager 2/1995 – 9/1997

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Managed all operations including extrusion, printing, bag converting, plate and ink

departments, and maintenance

Production related P&L

Lean Manufacturing

Increased production efficiencies an average of 15% while reducing scrap

to less than 7%

Implemented inventory controls that reduced carrying cost an average of

12%

Oversaw implementation of a real time computer system integrating production,

scheduling, customer service using custom programming

Customer Service Manager / Estimating 7/1993 –

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2/1995

Directed 5 customer service reps

Working with IT, designed and customized a computer based system to streamline

the quotation system which decreased turn around time on quotes from 4 days to

24 hours and significantly improved product costing accuracy

Customer Service Rep 9/1989 –

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7/1993

Became resident expert on software; was responsible for training of co workers to

use the system

Responsible for building and maintaining the production data base for the new

software

Representative assigned to the companies two largest accounts. I created policies

and procedures to anticipate the needs of these customers’ regular business then

trained other reps to use these for their customers

Extrusion Lead Man 8/1983 – 7/1989

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I was responsible for 3 extrusion lines capable of running widths from 4” to 88” and

thicknesses from 0.8 mil to 10.0 mil

Supervised two other extrusion operators on the shift

8/1978 – 8/1983 Polyflex M Co

Summit, MS

Extrusion Supervisor

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Directed 9 employees and responsible for 6 extrusion lines capable of running

widths from 10” to 126” and thicknesses from 0.8 mil to 10.0 mil

Responsibilities included production efficiency, waste control, and scheduling

Extrusion Operator

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Responsible for the production and quality on 3 extrusion lines running lay flat film,

bags on roll, and separated bags inline

Education and Awards

Education

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Tylertown High School Graduated/Diploma 5/1978

The College of Business Admin of LSU Completed Mgt II Course 3/1995

JES 318 Pick/Basic Programming Completed Pick/Basic Course 5/1996

Dale Carnegie Completed Course 2/1997

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