Business CEO/ New Licensed Insurance Professional

JOY BRIGGS

*** ***** **** ********* *******, TN, 37031

615-***-**** *********@*****.***

Accomplished Operations Leader

Operations Leadership Account Management Customer Service

A results-oriented operations executive with over 20 years of leadership experience, crafting and

implementing successful and lasting collaborative strategies to improve service, control costs, and

drive revenue and profits. Superb analytical skills, with the ability to identify and manage the key

opportunities and immediate priorities, while formulating plans to anticipate and address mid-

term and long-term issues. An outstanding leader known for building, training, and motivating

high performing teams to provide superior customer service and full execution of operational

functions. Consistently exceeds established financial and sales goals while maintaining profitability

through the implementation and execution of best practices in operations, customer service, and

fiscal management.

CORE COMPETENCIES

Operations Leadership • Organizational Management • Staff Management • Process Improvement

Revenue Growth • Fund Raising • Training and Development • Cost Savings Initiatives

Healthcare / Medical • Communication • Interpersonal Skills • Customer Service

Public Relations • Marketing

PROFESSIONAL SKILLS

OPERATIONAL LEADERSHIP

• Promotes a corporate culture of best-in-class customer service, operational excellence, and

fiscal discipline.

• Creates strategic plans that balance revenue growth with cost reduction to maximize

profitability.

• Provides clear direction, leadership, and communication necessary to achieve goals

• Proven ability to identify and leverage core competencies to manage the balance sheet, by

identifying areas for improvement.

• Decreases operating expenses through organizing resources and streamlining operating

processes and systems.

• Proven leadership abilities with management and development of staff including coaching,

mentoring, and development, to ensure positive internal and external customer relations.

• Successful experience in the start-up of organizations, as founder and CEO of two

corporations, with expertise in budgeting, accounting, and human resources.

• Highly skilled in public relations and marketing, working with various media to promote

organizations in newspapers, TV and Cable Commercials, and Radio broadcasts.

• Strong written and interpersonal communications skills and a hands-on manager who works

well independently and as a team leader and motivator, organizes workflow, and sets

priorities to produce positive results.

ACCOUNT MANAGEMENT / RELATIONSHIP MANAGEMENT

• Consults to analyze, uncover needs, create interest, and deliver solutions via products and

services that are appropriate to the clients’ time horizons and goals.

• Possesses a well-defined sense of diplomacy, including solid negotiation, conflict resolution,

and people management skills.

• Builds strong business relationships to establish loyalty for key accounts retention and new

revenue sources.

• Proactively reviews existing accounts to ensure company is maximizing opportunity to

retain the customer.

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CUSTOMER SERVICE

• Assesses customer feedback and develops action plans for improvement.

• Develops and expands market by identifying and targeting new sales channels.

• Builds lasting relationships that lead to sales revenue increases and market share growth.

• Exceptional ability to quickly gain rapport with different levels within an organization.

• Customer-centric focused with careful attention to all aspects of service.

RELEVANT EXPERIENCE

THE POTTER’S HOUSE MINISTRIES, Lebanon, TN 1992 – Present

A 501c3 non-profit corporation providing community services to “at risk” families in the Wilson County

area.

Founder and CEO

Responsible for management of business operations, accounting, budgeting, human resources,

fundraising, grant writing, public relations, and marketing. Additional responsibilities include:

• Supervision and training of support staff and management of Board and volunteers.

• Retail store startup including training and operations.

• Family and Youth Intervention services including agency referrals and spiritual services.

PFG / KENNETH O. LESTER COMPANY, Lebanon, TN 1993 – 1998

A leading family of foodservice distributors.

Accounting Manager / Customer Service Representative

Responsible for management of accounting including accounts payable and receivable, payroll

and customer service for multi-state wholesale food distributor. Additional responsibilities

included:

• Supervision of staff including training and performance management.

• Customer Service Representative for two large food service accounts.

EARLIER WORK EXPERIENCE 1976 – 1992

• Over 25 years as Practical Nurse in hospitals, nursing homes, and private homes, in addition

to serving as a Paramedic in emergency medical services.

• Over 35 years of experience in Business Administration and Operations Services in various

Manufacturing, Transportation and Service corporations.

• Over 10 years of experience in Product Sales in various industries.

EDUCATION

THE SURE FOUNDATION, Bachelors, Church Ministry 2006

VICTORY BIBLE TRAINING CENTER, Associate Degree, Bible Studies 1996

OAKLAND COMMUNITY COLLEGE, Associate of Applied Science 1986

ADDITIONAL TRAINING

Wayne State Community College (various courses) • Public Speaking, Sales, Grant Writing and

Social Service • Basic and Advanced Grant Writing

HONORS

Received several awards, press recognition and been the subject of several college thesis papers

due to the founding of two successful non-profit community organizations.

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