Manager Customer Service

BASHARI K. WHITE

Cell: 862-***-**** E Mail: *******@*****.***

HIGHLIGHTS

•Customer orientated

• Seven years experiences in management and team building and motivation

•Excellent communicator and comfortable managing other members of a team

•Experienced in multitasking in a fast pace work environment.

Ten years experience in Sale Negotiating and Seven years experience in resolving

and neutralizing customer disputes.

•Computer Savvy

•Focused and goal driven on reaching projected key sale targets

ACCOMPLISHMENTS

I've been promoted 3 times in my nine years with Pep Boys. I've held position title of

Assistance Service Manager, Customer Service Manager and left the company with the

title of the Service Manager. I earned the title of the highest sales numbers among our

team of associates at my store. I've ranked 10th place in sales execution among a group

of seventy associates in our area of stores.I've help coach and train members of my

team who have reached the ranking of top ten associates in our area . Along my time with

my company I've been transferred to a broken store and was part of the management

team to help turn the store around and bring it to number one in sales goal numbers

among the 8 stores in our area for the first year. I also help get our store from a failing

audit score of 40% to a follow up audit score of 90%.

EXPERIENCE

Manager / Tire Kingdom / Jacksonville FL 02/2014 09/2014

•Carrying out store inventory.

•Opening the store and closing the store.

•Assisting and coaching the Service Manager.

•Taking care of processing store Claims with the insurance company when an incident

occurred.

•Reviewing online customer surveys and resolving complaints with unhappy

customers.

•Managing and maintaining the store's appearance and planogram.

Service Manager / Pep Boys Auto / Jacksonville FL 01/2005 02/2014

•Interviewing candidates for employment and hiring the best candidate for the job.

•Managing employee scheduling as far as writing the weeks work schedule and

making sure we had efficient coverage to cover high volume business times.

•Managing other members of management underneath me, to carry out task in their

area as well as communicating ways to implement the company goal.

•Training and coaching associates on daily basis and giving feedback to where their

individual sales numbers currently are and where it needs to be.

•Evaluating and preforming monthly observations documents on all employees on their

performance to discuss what they did good well in and what they need

improvement in. As well as checking the associates paperwork is accurate and

they are following company procedures.

•Following up with our associates to make sure their goals and task are met and

holding them accountable for their performance on a daily basis and counseling

them with a write up when they fail to do what is asked of them.

•Managing the store safe and net sales to go out to bank deposits at the end of each

day. Also responsible for issuing out payouts, customer returns and signing off on

price modifications. Maintaining the store's purchase order credit card and

reconciled outside purchase items

•Responsible for keep shop equipment maintained, serviced and monitoring service

supplies and inventory and ordering inventory as required.

•Assisting an associate when a customer is dissatisfied and working with them to

resolved the issue. As well as closing a sales transaction when a associate is

having issues closing a deal.

•Delegating out the work in the shop between the mechanics and making judgement

calls when an issue arises. As well as making sure mechanics are doing their job

correctly and following company procedure and making sure the shop is clean and

organized.

Real Estate Sales Associate / ERA Schweppe Burgdorff Realtors

04/2004 01/2005

• Educated the sellers about market conditions and marketing concepts.

• Created a perception of valve to stimulate the buyers pool to make an offer

. • Skillfully negotiated the sale to net my clients top dollar for their home.

• Managed sale transactions and coordinated with attorneys, lenders, building inspectors,

Appraisers and other sale associates to close deals.

EDUCATION

B.S.Degree in Business Admin/Management/ Bloomfield College

Graduated 2002

Prerequisite studies include, Accounting I and II, Finance, Economics, Business

Marketing, Managing A Small Business, Business Law, Organization Behavior, Operations

Management, Project Management and Case Studies.

Contact this candidate