Customer Service Representative/Receptionist
Resume:
Danielle Stierhem
Houston, TX 77066
************@*******.***
Career Objective:
To obtain a position in a medium- to fast-paced environment where I can properly utilize
office and management skills to the best of the company's advantage and enhance my
own knowledge in all aspects of the business world.
Work Experience:
VCA Spring Animal Hospital – August 2012 - September 2012; July 2013 - present
Title: Front Desk Receptionist/Customer Service Representative
Responsibilities include: checking in clients with their pets for appointments; answering
phones; setting appointments for the needs of said pets; creating new files for new
patients per company guidelines and following all policies and regulations; taking
payments at front desk.
Contact: Nick Marcelle, Hospital Manager - 281-***-****
Tractor Supply Co. - November 2012 – July 2013
Title: Team Member
Responsibilities include: handling any customer requests possible, cash register, freight
distribution, set up new planograms per company guidelines, keeping store clean and
organized, assist customers and direct them to what section they need, forklift certified.
Promoted to Team Leader Feb. 2012
Contact: Dawn Lewis, Store Manager - 936-***-****
Check Into Cash - December 2011 to present
Title - Center Manager
Responsibilities include: meeting/exceeding all financial goals and profitability;
accountable for all office operations on a day-to-day basis; responsible for all daily
transactions which include setting up new accounts per company guidelines and
following all policies and regulations; responsible for all collections on delinquent
accounts; handle large volume of incoming and outbound calls in center for smooth
functionality and customer satisfaction.
Contact: Jeff Bateman, Area Manager - 281-***-****
Cindies - September 2006 - November 2011
Title - Store Manager
Responsibilities include: setting day-to-day activities for smooth functionality in the
store; meeting/exceeding all sales goals; setting up new displays to enhance sales and
profitability; interviewed/hired/trained new employees; handled and maintained all
inventory levels which includes ordering supplies/items when needed; handled all
customer complaints and all levels of customer service.
Contact: Greg Gant, Director of Operations - 281-***-****
Education:
Klein Forest High School, Houston, Texas
Graduated May 2004
3.4 GPA
Livingston High School, Livingston, Texas
August 2000 - January 2004
3.4 GPA (transferred to KFHS)
Skills:
Proficient in Microsoft Office including Word, Excel and Powerpoint
Excellent organization and time management
50-55 wpm
References:
Krista Vasquez – Previous Co-worker – known 2 years
2514 Silvermeadow Dr.
Houston, TX 77014
Kristine Robey - Previous Co-worker - known 10 years
611 Topsail Way
Crosby, TX 77532
Sharon Cucovatz - Previous Co-worker - known 6 years
8630 Easton Commons Dr #204
Houston, TX 77095
Contact this candidate