Customer Service Manager
Resume:
TRAVIS LUCK
**** **** **** **, **** Point, NC ***65
CAREER OBJECTIVE
To obtain a challenging position with a company where my previous experience and knowledge can be
utilized.
WORK EXPERIENCE
Carolina Narrow Fabric, Winston Salem, NC 10/09 – 02/12
Warehouse Manager Contact: Melissa Tucker
Purchasing/Customer Service Manager
Responsibilities Included:
Coordinating and corresponding directly with customer service and couriers/common
carriers for the accuracy of all out-going orders and shipping documents including
shipment set-ups, delivery instructions and estimated delivery expectations for shipments
within and outside of the United States
Working directly with customer service to investigate, verify, and resolve customer or
shipper complaints
Determining the most cost-effective route of shipments and implementation of cost
reduction measures
Development of staff understanding of ISO, OSHA and health and safety standards
Monitoring staff to ensure the proper compliance of all company rules, safety procedures
and government regulations
Maintaining staff performance through appraisal or disciplinary actions/reviews
Controlled inventory levels by conducting annual audits and physical counts to reconcile
with the data storage system
Working directly with other managers and production staff to implement new policies,
procedures, processes and objectives
Pig-Out Bar-B-Que, Little River, SC 04/08 – 04/09
Owner & Operator of BBQ restaurant
Responsibilities Included:
Overseeing the management and hiring of all staff
Inventory Control
Working directly with vendors for delivery of supplies and inventory
Maintenance of payroll and payroll taxes
Compliance of state, federal and safety regulations
Providing customer service and cross-training of all positions
The business was sold due to the poor economy.
Lucky Mart LLC, High Point, NC 04/07 – 04/08
Owner & Operator of a Gas Station/Convenience store
Responsibilities Included:
Overseeing the management and hiring of all staff
Inventory Control
Working directly with vendors for delivery of supplies and inventory
Maintenance of payroll and payroll taxes
Compliance of state, federal and safety regulations
Providing customer service and cross-training of all positions
The business was sold due to the death of my nephew who was shot and killed during a robbery at
the Lucky Mart.
KAO Specialties Americas LLC, High Point, NC 04/93 – 04/07
Warehouse Manager Contacts: Philip Caldwell, Plant Manager and
Connie Smith, HR Director
Responsibilities Included:
Overseeing employees to ensure that all raw materials were unloaded and properly
received in the Prism system
Transferring all finished goods from the production and staging areas to the shipping
warehouse
Inspection of all materials to ensure they were packed and wrapped according to
customer expectation prior to shipping
Inspected all box trucks, tankers, and railcars to ensure they were properly loaded and
that all modes of transportation carrying hazardous material were placarded with proper
DOT paperwork
Scheduling of all tankers and railcars for bulk materials
Working directly with other managers and production staff to ensure all products shipped
as scheduled
Ordering inventory including lumber, pallets, containers, steel drums, totes and other
various means of containment
Ensured all ISO regulations were followed by staff and that all safety and environmental
procedures were in place
Assisting customer service as needed
During my tenure with KAO I began as an entry level handler, forklift driver, and truck driver. In January
of 1998 I transferred to their new facility in California to help facilitate its startup. I was responsible for
hiring all warehouse staff including drivers, material handlers, and customer service representatives. In
addition, I ensured the new facility passed all safety inspections while maintaining the warehouse
operations and inventory retention on a daily basis. I returned to North Carolina in February of 2001 as a
Shipping and Receiving Supervisor to be closer to my family. In June 2004, I was promoted to Warehouse
Manager.
EDUCATION & ADDITIONAL QUALIFICATIONS
1988 Graduate of Ledford Senior High School
1988-1989 Attended Montreat-Anderson College – Major: Mathematics
Davidson Community College – received certifications in AS-400, MS-Word, Excel, & PowerPoint
Experience in ISO, OSHA and AS-400, Core, Prism and SAP systems
Contact this candidate