Customer Service Manager
Resume:
JAMES DAVID ALEXANDER
Charlotte, NC 28273
E-mail: ******************@*****.***
PROFESSIONAL PROFILE:
A manufacturing professional with a hands-on approach, offering 20+ years'
experience in production / inventory control, product development and
industrial engineering. Successfully developed and produced 12 new
products, for Department of Defense contractor at $10m+ annually sales.
Developed efficient, quality oriented departments. Demonstrates excellent
leadership skills, a strong work ethic and is committed to company
objectives.
Experience encompasses the following key areas:
Product Development Production Control Resource Management
Quality Assurance Specification & Drawings Measurements & Testing
Process Development Process Refinement / Improvement Cost Accounting
Production & Inspection Documentation, Parts Masters, BOM's, Routings, MRP
Standards and organizations: ISO 9001, Six Sigma, Government, Military and
Commercial Specifications, ANSI Z1.4, ASTM
EMPLOYMENT HISTORY:
2 Hounds Design, (August 2012 to March 2014)
Production Manager
Increased productivity 50+% and reduced lead time from 2-3 weeks to 3-5
days. Set-up: FG Inventory and Raw Materials Requirements Planning.
Purchasing, HR, Production Planning and Control, Inspection, Inventory and
Sales Order Assembly.
Lions Services, Inc. (Industries for the Blind) Charlotte, NC (September
1999 to April 2012)
Production Manager
Activities included: Determine and maintain raw material and finished goods
compliance to commercial, federal and military specifications, drawings and
standards. Specify machines, set-up and fixtures to facilitate visually
impaired operation. Trained new employees, tracked proficiency, developed
labor standards and performed performance evaluations. Schedule incoming
materials, finished goods shipments, production labor (200+ employees) and
machine time. Track and compare to goals, production levels, raw material
yields and man hours per unit. Evaluate production efficiency and refine
processes to ensure continuous improvement. Developed quality plan,
documentation and trained QC inspectors.
Accomplishments:
Developed and implemented production of Critical Application Items for
combat military personnel.
Austin International, Belmont, NC (January 1999 to August 1999)
Production Manager, Meter Testing Lab
Oversees and supervises operations of two shifts (60 employees). Schedules
production based on current orders and contracts. Interface directly with
customer, soliciting requirements such as test specifications, data
formats, labeling and packaging details, to maintain highest level of
quality and customer satisfaction. Manage all aspects of personnel issues
including recruitment, training, promotion, disciplinary action and
termination. Set-up and maintained computer network and data base for
collecting and reporting meter test results.
Accomplishments:
Automated meter cleaning process and trained meter test operators
dramatically increasing production output.
Refined workforce greatly improving attendance, competence and work ethics.
.
APTECH, Inc. Charlotte, NC (November 1987 to January 1999)
Manager, Inside Sales and Customer Service (Oct. 96 to Jan 99)
Activities included: Conducted sales promotions, marketing campaigns and on
site product demonstrations. Determine customer application
hardware/software requirement, specify appropriate product, provide
customer training and assist in implementation of systems.
Accomplishments: Managed support of 200 site end use load survey project.
Production and Inventory Control Manager (May 91 to Oct 96)
Successfully managed all aspects manufacturing including; inventory control
(BOMs, Routings, MRP), vendor and subcontractor relations, labor
management, process improvement, product engineering, quality assurance
documentation, and customer service support. Maintained ERP system.
Accomplishments:
Introduced new process equipment in labor intensive processes to eliminate
reliance on temporary labor, reducing labor cost and dramatically
increasing product quality and consistency.
Reduced labor and material cost of new products by advising and assisting
engineering department in new product development.
Materials Supervisor (June 89 to May 91)
Managed flow of materials to support and facilitate production and on time
delivery of customer orders. Duties included, open work orders, parts
kitting for production, materials transactions, purchasing requisitions,
processing shortages, shipping & receiving materials, physical inventory &
cycle counts.
Accomplishments:
Managed acquisition and integration of competitor's product lines. Transfer
of materials and supporting production documentation.
EDUCATION:
Central Piedmont Community College
Associated Degree, Business Administration, Operations Management
Six Sigma, Green Belt Certificate
Electrical Engineering, 4 semesters
GPA, 3.67
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