Customer Service Sales

*** ********** ** ********** ** ***** 973-***-****

*********@*****.***

SUMMARY OF QUALIFICATIONS

Dynamic and enthusiastic Sales & Marketing Representative professional with

over 8 years experience in the areas of Customer Service, Sales and

Marketing. Effectively promote company products by identifying potential

members and opportunities in assigned communities. Demonstrated ability to

exceed goals. Excellent verbal and writing communications skills and

strong interpersonal and teaming capabilities. Able to manage competing

priorities Demonstrated facilitation and presentation skills. Able to

directly impact bottom line results and outcomes.

Proficient in Microsoft word, Internet Research, Email, Typing skills 45wpm

per minute.

KEY AREAS OF EXPERTISE

Sales - Marketing - Community Outreach - Sales Presentations - Group

Facilitation - Cold Calling - Inbound/Outbound Calls - Customer Relations

- Problem Solving - Billing - Claims - Medicare Enrollment - Research -

Follow-up - Computer Savvy - Call Center - Liaison - Typing

Employment History

MACYS, New York, NY

2010 to 2012

Sales Associate

. Maximized personal sales at all opportunities and provided a friendly

and welcoming environment

. Communicated effectively with customers to determine needs

. Demonstrated ways to increase personal and store productivity

. Applied sales transaction knowledge to process routine discounts,

holds, gift certificate sales, special orders, exchanges, refunds,

credit vouchers and alterations

. Participated in all merchandising activities including, but not

limited to: daily stock maintenance, product transfers, folding, and

floor changeovers

. Supported securing company assets through effective Loss Prevention in

compliance with company policies and procedures

Central Florida Marketing, Orlando, Fl

2008 to 2010

Insurance Broker

. Enrolled Medicare eligible clients in Medicare plans; ensured

individual enrollment quotas are met

. Developed and nurtured relationships with prospective members,

community leaders, hospitals, community partners, and business

partners

. Attended sales meeting to enhance sales techniques and develop new

strategies

. Prepared reports detailing Plan of Action, Mid-day Report, and End-of-

day Report

. Maintained Central Florida Marketing's visibility in the community by

monitoring multiple marketing locations and events

. Kept abreast on all recent changes in regulations, training, changes

in workflow, and changes to client benefits

Universal, Orlando, FL

2006 to 2008

Benefits Enrollee

. Coordinated aspects of the placement and service of employee benefits

and implementation of new clients

. Resolved day-to-day service issues, including eligibility, billing,

and claim issues

. Provided consistent client service and answer client policy and

coverage questions

. Followed up with clients and other internal employees assigned to the

account on action plans to ensure decisions are implemented, contracts

prepared, and appropriate parties notified; answered compliance

questions and plan interpretation questions

The May Company, Earth City, MO

2002 to 2004

Collections Agent/Business Operations Specialists

. Answered customer service inbound calls of credit card holders

Education History

Metropolitan College of New York

Bachelors Degree Business Administrative 2015

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