VP of Operations

BACKGROUND SUMMARY

Technology and Services executive with 20+ years of experience working at

three of the largest global IT providers; IBM, HP and Oracle. Experience

spans North America, Asia and Europe. Senior business leader with a strong

track record of success across the entire business cycle including global

sales & business operations, strategic planning, engineering,

manufacturing, human capital and finance. Bi-lingual (English/French).

Reputation as a motivating leader who builds strong, loyal teams that

deliver bottom-line results.

PROFESSIONAL EXPERIENCE

Oracle, Applications Consulting, North America

2013 to present

Vice-President Business Management, Applications Consulting - North America

(NAAC)

. Led the NAAC Operations & Delivery Excellence team of 95 employees

(Business Operations, Resources Deployment, Metrics/Tools, Delivery

Excellence and Quality Reviews) ensuring delivery and operations

excellence was provided across all practices. Annual Revenue of $250M.

. Within one year, significantly improved key financial and operational

metrics: drove total A/R down from $68M to $28M (59% reduction), A/R

>90 days down from $6.2M to $1.5M (76% reduction), free consulting

days/quarter from 409 to 305 days (25% reduction) and reduction of work

at risk by 62%.

. Drove an overhead/span of control headcount reduction with annual

saving of $7M.

. Instituted Quarterly Practice Reviews and Monthly Portfolio of Projects

Reviews. Key financial, operational and project execution metrics were

tracked and reviewed.

. Consistently managed operations & delivery excellence headcount and

expenses below targets.

Hewlett-Packard, Enterprise Services, Plano Texas

2011 to 2013

Vice-President of Operations (COO), WW Applications Business Services (ABS)

. Led the WW ABS Operations team of 240 employees based in North America,

EMEA, and Asia ensuring operations excellence was provided across all

geographies. The division generated $10B revenue annually across 65,000

employees worldwide.

. Defined, launched and completed the WW ABS profit improvement program

(2012). Total saving exceeded original target of $400M by $30M (107% of

target). The program was replicated / expanded to the other division of

HP Enterprise Services.

. Instituted /chaired first ABS Global real estate board and first ABS

workforce optimization board. Objective to prioritize projects and

reduce spend in both areas. Reduced total spend by $60M.

. Put in place Third party spend business Rules / processes which were

replicated across HP Enterprise Services division.

. Instituted/chaired ABS Hiring Review Board. Tracked weekly labor

metrics and reviewed hiring requests in order to improve labor to

revenue ratio. Labor to revenue ratio improved by 14%.

. Created and instituted new business review cadence/scorecard &

management system to measure P&L performance across all Regions and

Service Lines and has become the standard for ABS.

IBM USA & SINGAPORE, Global Services

1999 to 2011

Director of Operations

2009 to 2011

GTS, ITS (Integrated Technology Services) USA & Asia Pacific (Singapore)

. Led the ITS US Operations team and the Asia Pacific (AP) Region

ensuring thought leadership and superior operations support was

provided to each business unit/Regions.

. Led the 2009 (US) and 2010 (Asia) ITS Sales transformation. Deployment

in AP (Asia Pacific) was recognized as the best WW. This included

reducing our Portfolio team and increasing our Sales force across AP

(500 sellers), deploy a new sales model, hiring to sales capacity and

managing high attrition in India & China. 2010 Signings grew by 13% YTY

and Seller productivity by 11%.

. Created and instituted new scorecard & management system to track

progress on key sales actions and incorporated as part of the

management system/cadence.

. Consistently managed operations expenses below targets.

Director of Sales & Skills

2008

GTS, ITS US (Integrated Technology Services)

. Led the ITS Sales programs, Channels, Skills & Communication team of 20

employees. Responsibilities included: recruiting, communication,

education, channel strategy and sales programs for ITS US. Total budget

responsibilities of $27M.

. Delivered education programs for Sales & Delivery teams (3000

employees). Overall skills assessment results showed a significant

Improvement YTY in all BU with +18% YTY increased in Applied/Mastered

skills by 19%.

. Met aggressive recruiting targets across all lines of business (YTY

increase of 26% Hires). Hired 356 employees (164 external and 192

internal candidates). Delivered New Hire training for all candidates.

. Launched several web based business initiatives to improve processes

such as staffing transition, leverage of deal hub analysis, back end

processing analysis. Developed the strategy to focus on small

transactions versus large deals.

. Developed a new Business Partner strategy to sell our asset offerings

and drive custom initiatives with our highest potential partners. This

represented 70% growth for the partner channel.

. Delivered under budget in all areas and met all expenses challenge

targets.

Portfolio & Program Management

2007

Global Infrastructure Access Services (IAS)

. Led the IAS small deal initiative : established criteria and standards

for enabling Service Product Line (SPL) product for the ibm.com

channel, led workshops across SPLs to determine prioritization of

product enablement and execution in each geographies, worked closely

with the ibm.com team to enable 21 products. Products were launched

within 5 months of concept.

. Led the GTS grow-the-base initiative, prioritizing service products to

be enabled for the GTS business, leveraging existing portfolio of

offerings.

. Coordinated and directed the spring plan cycle and the IAS input for

the 2H07 GTS Sales Key Plays (Service Management foundation, SOA and

Converged Communications).

. Led several cross-SPL initiatives covering enablement, portfolio

reviews, wikis, scorecards and Delivery Awards.

. Directed the IAS management system and communication programs.

Strategy & Operations Lead

2005-2006

AMS Sales (Application Management Services) - Americas Group

. Managed the AMS Sales Operations team. Responsibilities included:

Opportunity management, Sales forecast, Recruiting, Communication,

Incentive programs, Human Resources, Labor Supply/Demand tracking Data

management & tools and special projects.

. Optimized business processes and increased linkage & collaboration with

Sales Operations across two Services Business Units.

. Developed and presented sales forecast/roadmap to senior executive in

both line of business (GBS and GTS), ensuring interlock on key

transactions.

. Restructured the entire Operations team: added business advisor to

support the Sector Sales Leader, Human Resources & Recruiting

functions, Communication resource and Claim & Recoveries support.

. Recruited top talent internally and externally resulting in 50% new

Sales Force.

AIS Application Innovation Services

1999-2004

Served in various management positions of increasing responsibility,

including Practice Operations Manager, Professional Development Manager

and Resource Deployment Manager. Highlights include:

. Created the RDM/PDM function/role that is still in use today in IBM

Global Business Services

. Developed and implemented Service Line wide Labor Supply and Demand

System that is standard in Global Business Services today.

. Led college hire initiative, ensuring professional health and vitality

of our workforce through identifying, attracting and retaining the best

talent in our industry.

. Led/deployed the Delivery Excellence Award program.

. Instituted and facilitated 5 min drill & Managed Top Talent program.

. Optimized project staffing plan for a large Insurer that resulted in a

$7M profit improvement to the contract.

. Managed deployment of consulting practitioners on different FSS

projects exceeding utilization target with an average bench of less

then 1%.

IBM CANADA 1991 to

1998

In the first 7 years, performed a number of roles in Management,

Engineering & Planning including:

. Test Logic Manager: Managed 65 employees in the logic test area.

Ensured that all key business parameters were within planned target:

cycle time, unit cost, capacity, staffing, performance, etc.

. Technical Staff to the Business Unit Manager B&A Area: Increased

manufacturing performance by setting appropriate staffing guidelines

for the manufacturing manager (40% improvement).

. Site Resource Coordinator (Finance & Planning): coordinated head count

requirements across all business units. Balanced resources by

authorizing hiring tickets to first line managers. Met all planned head

count targets.

. Volume Planning Coordinator (IE & Planning): supervised a team of

planning technicians. Met with customer and WW supplier on a monthly

basis to balance demand & supply. Streamlined the Planning process

resulting in overall efficiency improvement of 50%.

. Industrial Engineer: Planned volume, workload and tool set. Provided a

tracking performance system to manufacturing staff to help them

meet/exceed the planned parameters. Implemented an Activity Base

Costing system in the memory test area. System became a site standard

for all technology. Led several cost reduction task force teams

resulting in 10% to 40% decrease in the product cost.

EDUCATION

M.B.A., HEC, University of Montreal, Quebec, Canada.

Bachelor of Science Degree in Industrial Engineering, Ecole Polytechnique,

University of Montreal, Quebec, Canada.

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