Sales Representative Customer Service

Robert A. Minor

***** ******* ***** ******* *****, OH, 44138 440-***-****

*********@*****.***

IT Sales Specialist

Hardware / Software Sales Expertise Executive Level Relationships

Results-driven, tenacious professional with an accomplished career

identifying, recommending, and selling IT solutions to meet the needs of my

clients. Consistently surpassed sales goals, resulting in receiving

numerous recognition awards. Articulate, persuasive communicator with

meticulous attention-to-detail and organizational skills. Additional

capabilities include:

( Business Development / Implementation ( Proven Enterprise

Software Sales Experience

( Client Development / Market Share Growth ( Long- and

Short-Term Project Management

( Revenue Generation / Profitability ( Strategic Research

/ Analysis

( Partnerships / Strategic Alliances ( High-Profile

Presentations

( Salesforce CRM ( Seasoned Traveler / Road Warrior

Experience

Objective

To obtain a career position as an Outside Sales Representative or Account

Executive that will allow me to grow professionally and financially. I

believe I am talented enough to sell anything I can develop a passion for.

Professional Experience

Empowering People (Provider Services Inc.), North Olmsted, Ohio Dec

2012- July 2014

IT Account Manager- MRDD Facilities

Managed and sustained relationships predicated on trust and ongoing support

for 29 MRDD Facilities within Provider Services Health Care.

. Managed a team of four, covering facilities throughout the State of

Ohio, servicing all of their IT hardware / software needs.

. Analyzed facilities current hardware configurations, making

recommendations, purchasing, and installing any new hardware to increase

efficiency throughout the facilities.

. Worked with employees daily installing, training, and managing their

software needs.

. Served as the primary point of contact in reporting monthly to the IT

director and company owner on facility updates and issues.

. Trained all new field representatives.

Harley-Davidson Dealer Systems, Valley View, Ohio May 2006 - Dec 2011

Outside Account Manager

Responsible for Hardware / Software sales within a 25 state territory,

covering over 400 dealerships.

. HDDS Salesman of the year 2008, 2009, 2010, & 2011.

. Developed on-site dealership hardware configuration in preparation of

hardware / software proposals, Closing over 85% of my open quotations

averaging over $100,000 per transaction.

. Never missed a sales goal / quota throughout my tenure at HDDS.

. Generated leads, developed long-term relationships, and managed accounts

throughout United States, focusing specifically on targets within the

power sports industry.

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440-***-**** *********@*****.***

. Negotiated with top level decision makers and investors, making

successful presentations targeting client needs and ROI.

. Selected to train and mentor new employees. Provided overall guidance

regarding territory and travel planning, and CRM management.

Market One (Alliance Staffing), Beachwood, OH Jan 2005 - Dec 2005

Inside Sales Manager, Telesales Department

Selected for a role as an Inside Sales Manager from a previous position as

an Inside Sales Representative, and assumed managerial responsibility of 20

proactively calling potential .

Facilitated the growth of approximately 24 accounts valued in excess of $1

million.

. My team averaged over 50 calls per day each, averaging a close rate of

over 5% throughout my employment.

. Surpassed quarterly sales and client satisfaction targets on a continual

basis.

. Conducted extensive consultation services for clients in developing call

scripts and marketing strategies, exploring niche markets and brand

building opportunities.

. Trained and coached new employees on closing in one call and handling

objections.

Applied Industrial Technologies, Cleveland, Ohio Aug 2003 - Dec 2004

Inside Sales Representative

Inside Sales Representative selling maintenance supplies nationwide

. Responsible for cold calling, presenting, and managing account across

the United States.

. Negotiated directly with top decision makers in closing over 70% of my

quoted business, each transaction averaging over $500. My largest single

sale was over $50K.

. Led the sales team (total gross profit) 15 out of 17 months.

Additional Experience:

Enterprise Rent-A-Car, Middleburg Hts., Ohio Aug 2001 - Feb 2003

Promoted to Assistant Manager after being a successful Customer Service

Representative, consistently achieving my monthly sales quotas.

Sherwin Williams Co., Toledo, Ohio Sep 1998 - Aug 2001

Worked as an Inside Sales Representative while attending college. I was

accepted into the management trainee program, but decided to go back to

Cleveland after school.

Education

University of Toledo, Toledo, Ohio

Bachelor of Science in Business Administration, Specializing in Marketing.

Double Minor in E-Commerce & Management

Additional Training

Completed "Cold Calling For Cowards" Course - Case Western Reserve

University

Completed "Closing the Sale" Course - Case Western Reserve University

Contact this candidate