Customer Service Administrative Assistant

Carol Eidle

*** ******** **** ****: 610-***-****

Boyertown, PA 19512 *******@*******.*** Cell: 610-***-****

Summary

Senior accomplished Administrative Assistant, Customer Service, Purchasing,

and Logistic Professional with diverse progressive experience with an

industry leading global manufacturer. Expertise includes administrative

duties, purchasing, logistics, distribution, business technology, providing

outstanding service to internal and external corporate wide customers,

staff supervision and management. Demonstrated ability to lead, manage

people, projects, and resources that contribute to strategic operational

excellence. Strengths are customer service, communications, multi tasking,

delivering results. Partner, teacher, coach.

Professional Experience

S&W METAL PRODUCTS, Gilbertsville, PA 2014-

Present

Administrative Support

Perform daily tasks of providing Purchasing Manager and Customer Service

Manager/Scheduling with administrative support.

. Assist Customer Service Manager with data entry, filing, planning, and

administrative support as needed.

. Performed customer service duties in a metal fabrication shop to

maintain a high quality of service to the both internal and external

customers of our company by having excellent communication and

organizational skills along with the ability to manage multi-tasks.

. Assist Purchasing Manager with purchasing material, entering purchase

orders, follow up and expedite of orders as needed.

. Maintain inventory of office supplies and order as needed.

. Performs other duties as assigned.

CARPENTER TECHNOLOGY, Reading, PA

2011-2014

Line-Up Coordinator

Perform daily tasks of an administrative assistant for managers in a

manufacturing facility along with processing transactions to move material

on the production floor.

. Type and/or prepares memos, correspondence, reports, announcements,

presentations and other materials for the business unit. Uses a

variety of software applications including but not limited to MS Word,

PowerPoint, Excel, Access, and Lotus Notes to prepare materials.

Assignments may include establishing, maintaining and updating

employee assessments for the department. Prepare expense reports.

. Answer department telephone and respond to internal and external

calls. Take and relay messages for department Managers. Evaluates

requests, identifies issues and determines appropriate source for

resolution. Enter visitors passes and access.

. Schedule meetings for department personnel using scheduling software

as applicable. Organizes meeting from determining a room location to

notifying all appropriate parties. Maintain meetings and Outlook

calendar for department Managers.

. Establishes and maintains employee files for the business unit. Files

all material in an accurate and timely manner to assure easy access

and retrieval by business personnel. Maintains confidentially.

. Orders and inventories department office supplies as needed. May be

responsible for ensuring cost effective inventory levels are

maintained for common department materials.

. Participates in special projects and performs other duties as

assigned.

federal mogul, Boyertown, PA 1989-2011

Customer Service Supervisor (2001-2011)

Supervise employees engaged in customer service activities. Additional

duties may include investigating customer problems/complaints and

interpreting policies.

. Designed, implemented and monitored standard operating procedures for the

local work unit that contributed to outstanding customer experiences.

. Recruited, selected, oriented and trained personnel in the delivery of

individual and team excellence.

. Coordinated and distributed daily and monthly confidential reports on

inventory, billing and customer shipping performance that require

excellent analytical skills. Provide sales history and forecast data to

materials and manufacturing department to insure correct scheduling of

production.

. Led on site team that coordinated and implemented NABS database to meet

the needs and expectations of the facility.

Customer Service Coordinator (2000-2001)

Ensured customer satisfaction through processing orders, preparing general

correspondence and coordinating customer service needs with other functions

as required. Served as customer contact for pricing, scheduling, shipping,

and trouble shooting.

. Planned, designed and implemented the transfer of the customer services

function from the corporate level to the local business unit.

. Performed customer service duties in a manufacturing and distribution

facility to maintain a high quality of service to the both internal and

external customers of our company by having excellent communication

skills along with the ability to manage multi-tasks.

. Provided customer service through the use of telephone, fax, and

internet.

. Provided pricing quotes to new and existing customers of Federal-Mogul

and set up new customer in the Federal-Mogul system.

. Entered new orders and releases to customers blanket orders, prepare

orders for shipping, and follow the flow of necessary paperwork through

to filing the orders after shipment.

. Issued credit and debit memos for product shipped out of the distribution

warehouse.

Production Scheduler (1997-2000)

Planned and purchased various raw material and finished products to be sold

in an automotive market. Controlled inventory levels to ensure production

demand for product to be fulfilled, and controlled excess inventory.

. Reduced inventory by implementing a source, plan, and control to minimize

the supply of packaging material and out-sourced finished headlamps.

. Controlled a cycle count program to reconcile inventory book/physical

variances and reduce physical inventory issues when annual inventory was

preformed and process any needed adjustments.

Other Related Experience

federal mogul, Boyertown, PA

Customer Service Coordinator

General Clerk

National Penn Bank, Boyertown PA

Retail Loan Clerk

Teller

Rodale Press, Emmaus, PA

Data Entry Clerk

Education

Associate Degree, Business Management, Reading Area Community College,

Reading, PA.

Professional Development

How to Give Exceptional Customer Service

How to Supervise People

Excel-Intermediate and Advanced

WorkKeys Silver Career Readiness Certificate

Skillsoft Courses:

Business Writing: Know Your Readers and Your Purpose

Effective Relationships with Customers

Listening Essentials: The Basics of Listening

Goals and Setting Goals

Being an Effective Team Member

Decision Making: Making Tough Decisions

Problem Solving: The Fundamentals

Technical Skills

Lotus Notes, Outlook, MS Word and Excel, Power Point and Internet

Community Activities

American Cancer Society Relay for Life Team Member since 2004.

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