Customer Service Diesel Mechanic
Resume:
Curriculum Vitae
Personal Details
Mabutho Ndlovu.
** *** *****, ********** ****, Greenstone, 1616, Johannesburg, 083*******
********@******.***
****/**/**, *******, **** & Ndebele.
Education
Management, NQF 5, University of Witwatersrand, JHB 2012.
Project Management, NQF 6, University of Witwatersrand, JHB. 2011.
Diesel Mechanic, NQF 4, (Trade Tested), Bulawayo Poly Tech & Hwange Colliery. 2003.
O levels Examinations, Cambridge Examinations, Fatima High Sch. 1996.
Work experience
Dozer Parts, Sebenza, JHB.
Workshop Manager, 2011– Present.
Full running of workshop (Technical Support) Supervision of Technicians and Foreman
Monitoring of daily productivity, including Engine & Transmission Dyno Testing
Ordering of parts and approval on parts ordered.
Enforcing of workshop procedures, Ensure correct technical information and
manuals are available to staff, Monitor warranty/claims submission
Monitor special tools and equipment & Maintain correct health and safety standards.
Handling Breakdowns, Assisting mechanics with Daily repairs.
Time management ensures daily targets are met. (Product Knowledge)
Identify Training requirements for unskilled and skilled labour.
Quality control, Customer liaison, Training workshop staff
Planning, Leading, controlling, organising workshop operations.
Product support on Cat Machines and the Components, Reduce component rebuild costs
Provide guidance to technical administration clerks on their daily work (management
Reporting),
Ensure continuous operation improvements. Monitor and recommend required
improvements or, manage the job card system .Reduce customer downtime.
Dozer Parts,
Diesel Mechanic (Earthmoving) 2005 - 2011.
Rebuilding various machines Caterpillar, Track type tractors, Motor Grader, Excavators,
Trucks, Wheel loaders e.g. 777D, D11R, 992G, 854K, 994 etc.
Rebuilding machine components Power train, Engines, hydraulic etc.
Assessment - Inspection and reporting of stripped parts. Customer Units
Removal and installation of components safely and correctly.
Conducting Technical Analysis on Machines ( TA1 & TA2)
Troubleshooting machine faults and Train staff
Reading interpreting manuals to fault find.
Dyno Testing Engine and Transmissions
Adhering to safety requirements and contamination control requirements.
Repair, adjust and maintain equipment.
Planned and unplanned maintenance of Machines.
Hwange Colliery
Diesel Mechanic (Earthmoving) 2001 - 2005.
Planned and unplanned maintenance services, machine inspections
Disassembling and assembling machine components engines, transmissions, etc.
Scheduled Oil Sampling and Corrective action according to results
Rebuilding of Machines
Skills and Expertise No of years
Component assembling (Engines, power train, hydraulic) 12
Management of workshop operations 5
Product support and technical representation 5
Knowledge of hydraulics, Caterpillar SIS and ET software 12
Machine rebuilds and fault finding -majority of earthmoving machines 12
Analytical and problem solving skills (troubleshooting).
Customer service skills- people oriented
Computer skills -MS Office 2007, 2013,Sound knowledge of MS Project
Goal oriented :results achiever, meeting deadlines
Communication skills, team work and interpersonal skills
Flexibility, adaptability, Attention to detail & accuracy.
Tolerance ; stress tolerance and good communication skills
Extensive travel to Africa for technical support.
Rebuild 3300, 3400, 3500 & C family series Engines in the Caterpillar family.
Rebuild big loader & Truck transmissions Cat 854K, 994, 777D etc. (ICM & Modulators)
Extensive experience in Torque converter, Transmission, wheel groups rebuild.
Rebuilding of major
Project definition, Estimating project times and costs, developing project plan
Risk management, Scheduling resources, Project time compression, the role of leadership,
Project audit and closure, international projects, the future of project management
Managerial skills setting objectives for self and staff.
Self-management including time management, performance and conflict management.
Academic qualifications
O ‘level Examinations 1996, Fatima High School
Mathematics A
English language B
Biology B
Physics /Chemistry B
Science A
Metalwork A
Ndebele B
Geography B
Diesel Mechanic
Workshop Practices Credit
Workshop technology Pass
Continuous Assessment Credit
Engineering Science and Mathematics Credit
Hobbies & Interests
Reading spiritual books, game viewing
Playing tennis and Gym.
References
Samuel Phiri
Technical Representative
Barloworld Equipment Botswana
Office line: +267-*******
Fax: +27-862******
Mobile: +267-********
Email: ******@**********-*********.***
www.barloworld-equipment.com
Albert Van Heerden (Technical & Special Projects).
Dozer Parts
Bryant Lee,
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