Customer Service Representative
Resume:
Darrell Guadalupe
**** ******** ****** ***** ** *0456
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OBJECTIVE: To obtain a challenging and responsible position where I can utilize my experience to the best of my ability.
EDUCATION: Borough of Manhattan Community College Business Management
WORK EXPERIENCE:
04/2014- Present The Peninsula NYC [IPS] New York, NY
Security Officer
Control access at staff entrance for staff, visitors and/or contractors. Receive and accept incoming
packages from a variety of couriers and/or messenger companies for employees or guests. Patrol
perimeter, lobby area and floors checking for any obstructions, fire hazards, unlocked supply closets
and/or electrical rooms. Greet and assist guest or direct guest to their destination. Patrol rooftop bar
and keep count of patrons and assure number of patrons never exceeds capacity.
06/2010- 05/2014 MG Security Services New York, NY
Security Officer
Secure premises and personnel by patrolling property and monitoring surveillance equipment.
Report any rule infractions or inappropriate behaviors presented by staff and/or visitor.
Assist with any questions and concerns presented to me to the best of my ability.
Complete reports by recording observations, information, occurrences, and surveillance activities.
Periodically trains new officers on post duties & emergency protocols.
01/2011- 06/2011 David’s Bridal (Seasonal) New York, NY
Customer Service Representative
Conducted administrative and clerical duties.
Attracted potential customers by answering product and service questions
Resolved product or service problems by clarifying the customer's complain.
Accumulated reports on overall customer satisfaction.
SKILLS/CERTIFICATIONS: NYS Security License, Fire Safety Director Certification, Excellent
Microsoft Office & overall computer skills.
REFERENCES FURNISHED UPON REQUEST
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