Administrative Assistant Customer Service

Tanisha A. Thompson

administrative assistant • human resources assistant • personal assistant

PROFESSIONAL EXPERIENCE

EDUCATION

COMPLIANCE ADMINISTRATIVE ASSISTANT • ALIGNSTAFFING

Graduated

March 2014 to June 2014

Interbaccaulate Studies

Suitland High School, 2011

My main goal has been to go above and beyond my tasks to ensure all of my work is

effective and efficient. I worked closely with all of the recruiters and the business consultants

SKILLS

to correct the employees’ time cards, correct documents were acquired, make sure their time

• Attentive

was submitted, used a software called “Tempworks” to collect their information on a

• Strong Work Ethic confidential level, scheduled appointments with employees and used the Microsoft suite for

• Analytical recruiters presentations, spreadsheets, screen all calls received and visits to the

• Dependable recruiter, time submittal, and compliance of each employee. While having these tasks on a

• Clarity and Concision daily basis, I had always been successful maintaining recruiter satisfaction and handling the

• Critical Thinker needs of multiple goals simultaneously.

• Handles Difficult Situations

• Fast Learner COLLECTIONS REPRESENTATIVE • ALACRITY COLLECTIONS

• Group Decision Making October 2013 to March 2014

• “Can Do” Attitude

I was responsible for informing the clients about the current overdue account, tied accounts,

other family accounts and recent payments made on the accounts. Handling each step with

Additional Experience Includes:

care for the client, I would go through the information and answer any question they would

Receptionist

like to know based upon the rules and regulations of collections. I also had to mail out letters

Alignstaffing

that established that they were late on payments, you have new account, your account is

March 2014 to Early April 2014

complete in payment, or you missed a payment. When sending out documents, I had

to maintain a cabinet with the filed insurance claims. Each claim showed when it

Human Resources Assistant

sent, to whom, with the certain codes and the patient name(s). With each conversation,

IST Management Inc.

the account was notated with clients next action for the account. Certain times there were

July 2012 to March 2013 client who was hostile over the phone but showing care and being patient, they would calm

down and we would finish with the final result into them paying the account. I was

Office Manager complimented on my attitude and the way I handled each of the conversations without losing

IST Management Inc. the goal the mind.

February 2012 to July 2012

PRIVATE ACADEMIC TUTOR • WYZANT TUTORING SERVICES

November 2009 to June 2013

Customer Service Representative

American Communication Network

I managed creating worksheets, homework assignments, projects for paper and computer,

April 2011 to June 2013

and prepared discussion time to improve the students at their desired field. I was obligated to

show the student their faults and their success with encouragement. Since some of the

Volunteer Administrative Assistant

students were under age, I would proctor assessments to test the student and

Donna Edwards Campaign

schedule an appointment with them to go over the assessment with the parents

May 2007 to August 2009

about their weaknesses and strengths with techniques to overcome their

weaknesses. In contrast, the students who were adults, I would speak with them about

their assessment and assist with the success they can accomplish with techniques as well.

With each session the students was excited and complacent of their work and our teamwork.

Address: 7206 Havre Turn Upper Marlboro, MD 20772 Email: ******@*****.***

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