Customer Service Data Entry

JAQUELIN GARCIA

Miami, Florida 305-***-****

SKILLS: ETMS, SAP, Latam,Data Entry, Word, Excel, Outlook, Lotus Note,

Medical Terminology, Bilingual English -Spanish.

Ability to multitask with little or no supervision, Work well under pressure

to meet deadlines

EXPERIENCE:

Expeditors (Select Staffing) Miami, Florida

Customer Service / Data Entry Jun 2014 to Present

Planned and established transportation routes for The Home Depot Export Account.

Responded to written and telephone requests to move merchandise from stores to freight

forward agencies.

Arranged for necessary shipping documentation, and contacted customs officials in order to

affect release of shipments.

Issued shipping instructions and provided routing information to ensure that delivery times

and locations are coordinated.

Responded to customers' and shippers' questions and complaints regarding storage and

distribution services.

Participated in setting transportation and service rates.

Barfield Inc (Kelly Services) Miami/Florida

Repair Order Administrator Assistant / Customer Service / Data Entry Nov 2013 to Apr 2014

Responsible for all daily activities related to new accounts.

Expedite aftermarket sales in order to insure and obtain 100% satisfaction from all

customers.

Assist Account Managers with overflows.

Responsible for subcontracting repair orders for various aircraft platforms to various OEMs.

Maintain an accurate delivery date on all repair orders.

Process all repair quotes and transfer the information into our software system.

Review of repair order requisitions. Create subcontracting orders in line with customer and

vendor contract. Liaise with Customer Service to ensure customer support.

Examined contents and compared with records, such as manifests, invoices and orders, to

verify accuracy of incoming and outgoing aircraft parts

Abion Staffing Miami, Florida

Customer Service / Data Entry / Various Feb 2009 to May 2014

Data Entry Clerk for Logistic Department @ Carnival Cruse Line

Receptionist @ DB Schenker

Data Entry Clerk / Customer service @ Fedex

Receptionist for the CEO @ MCCI

Shipping / Receiving Clerk. Inventory Clerk @ MIFS

Administrative Assistant @ Miami Dade Housing

Inbound Customer Service @ St Jude Hospital Campaign

Mattress Giant Miami,Florida

Shipping and Receiving Clerk May 2007 to Mar 2009

Examined contents and compared with records, such as manifests, invoices and orders, to

verify accuracy of incoming and outgoing shipment.

Inspected and counted items received and checked them against invoices and other

documents, recording shortages and rejecting damaged merchandise.

Attached address labels, identification codes, and shipping instructions to merchandise

Coordinated and supervised activities of workers engaged in packing and shipping

merchandise.

Attached address labels, identification codes, and shipping instructions to merchandise

Entered shipping information into a computer by hand and by using hand held scanner that

read bar codes on merchandise.

Broward County Public Defenders Office Ft. Lauderdale, Florida

Legal Interviewer Mar 2005 to Jan 2007

Assist public defender by interviewing inmates inside the county jail.

Met with supervisor daily to submit completed assignments and discuss progress.

Qualify inmates for public assistance.

Appear in court to assist attorney with paperwork and translations

EDUCATION:

National School of Technology Miami, Florida

A. A Medical Assistant 2002

Miami Dade College Miami, Florida

Freight Broker Certificate 2014

REFERENCES: Available upon request

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