ITIL,ITAM, ISAM ---Asset & Configuration Professional

PHILIP TISHBERG ** E.***th St. – **D New York, NY 10037 212-***-**** (o) 917-***-**** (m)

Website: http://www.philiptishberg.com *********@*****.*** Professional Profile:

Experienced IT Operationally Accomplished Manager who successfully and accurately is a Proven Deliverable Resource for Knowledge Base/Structural Data Integration of Enterprise Asset Information. A critical path thinker with greater than 25 years of “lead-by-example” expertise in Operating System Platforms and associated 2-,3-,4-GL Languages, Compilers, & Utilities. Superior comprehension with network protocols, software applications, system utilities, network security, user- acceptance testing, relational database logic & structured query language. Developed and implemented various forms of IT Service Catalogs with accompanying views & reporting access for technical & business functional uses. Experienced with various Asset & Configuration Management Systems for IT Assets {Axios, Altiris, BMC

(Remedy 6,7 Atrium, ADDM), CA, Eracent EAM, Flexera FNMP/SLO, Heat, HP AM/SM, IBM (ILMT, BigFix, Tivoli ADDM, EPM, SUA), Kace, ServiceNow–Fuji,Geneva. ITIL Certified Foundations Level, IBM SAM Certified, ServiceNow Certified System Administrator, Flexera Software License Optimization (SLO)–Certification all 3 Levels. Core Competencies include:

Client-focused collaboration on architecting enterprise-class ITAM/ITSM solutions with ITIL services for enterprise-wide systems management projects

ITAM/ITSM/ITAM -aaS (-As-A-Service) business process and definitional workflow requirements extracted and documented throughout all implementation stages

Provide ITAM/ITSM vendor-neutral tool selection guidance and assistance

Tool-agnostic definitional requirements and functional group categories & tasks generation into production

IT Asset Lifecycle Management Process – Defining, Building, Workflows, Acceptance, Refining, Improvement

Plan, Facilitate and Deliver CMDB build, CI Choices for Classes, Sub-Classes and Attributes – all based on “Best Practice” including relationship matrices across CI’s

ITAM / ITSM Data Dictionary and Field Population and/or Transformation Plans from existing tool databases into the newly/expanded/upgraded warehouses

Plan, Facilitate and Deliver specific Business Unit change and process(es) adoption for ITAM/ITSM solutions

Customized Delivery of cross-functional ITAM/ITSM workshops, training/seminars for client specific engagements and professional meetings.

Lead multi-sized ITAM/ITSM assessments & solution designs engaging with clients.

Applied industry frameworks and methodology for capturing the current state of the enterprise, identifying gaps from Best Practices and recommendations to drive Future State Transformation.

Capturing tactical and strategic enterprise goals that provide traceability through the organization and are mapped to metrics that provide ongoing governance. Strengths

Exposure to 75% of the tools market

Customer focused while technically

able to interpret complex systemic

architecture into usable documents

Decisive abilities to lead

conversations gathering technical

requirements for efforts in the

Development ( Waterfall or Agile) of

Business Operations and Services

Stellar skills in solution design and

delivery, whether selling or training

Technical Proficiencies:

IT Asset Mgmt. (ITAM-HW/SW-AM)

IT Service Management (ITSM–ITIL)

Service Asset & Configuration Mgmt.

Needs Assessment and Strategy for

Workflow, Process, Transform Maps

Solution Frameworks – Design/Dev.

Data Definition & Process Guides

CI Category & Attribute Definition

CMDB Creation & Relations Matrix

Certifications:

ITIL V3 2011 - Foundations

IBM SAM

Flexera SW Lic Optimization (SLO)

FlexNetManagemt.Suite for

Enterprises (FNMS)

ServiceNow CSA

Training:

IBM VisualAge

SoftAudit (Tivoli)

BMC Remedy Atrium

Education:

B.A., Sociology, DePaul University

M.A., Sociology/ Demography, SIU

Awards & Achievements:

Saved $26.8 Million in license

purchase remediation in a Fiscal

Year globally across business units

for one of the Largest Financial

Firm’s Divisional Departments.

Microsoft ELA & Oracle SW Server

Licensing changes, prior to vendor

negotiations, enacting my advised

T&C modifications saved 10% of its

Annual Software Budget ($20 Mil).

Business Process Consultant

Linium, LLC - ITAM/ITSM Professional Services Group Oct 2015 – Mar 2016 Client Facing

Developed corporate transformation strategies maximizing situational awareness of many IT/business parameters

Defined a set of strategic, core support processes that transcends the functional & organizational boundaries.

Delivered the required and shared data in multiple formats across the enterprise driving the factual data-based decision making for IT, Operations and Business Services.

ServiceNow Experience

Responsible for thoroughly documenting workshop findings including: business requirements, creation of solution stories for sprints, data dictionary changes, AGILE SDLC transfer to ServiceNow, Created data capture system transformation maps.

Deliverables included though not limited to: process guide(s), strategic implementation & technical schema maps, use cases, user test scripts, process adoption plans. Audited system design accuracy for business alignment to project goals.

Provided tools insuring firm’s initial baseline data executed in a structured & standard format (Normalized & Sufficient).

Monitor solution rollout, user acceptance testing, data upload, and process solution template signoff’s for all deliverables.

Identified initial service improvement recommendations for the governance & continual service improvement (CSI) process. Project Examples:

Project: LEAP Implementation of ServiceNow Offering Service Customers: SANS, Och-Ziff Capital Group, National Gypsum

Work collaboratively with clients gathering requirements, workflow processes, analyze findings & create solution stories.

Enable through a 3 or 4 day workshop the core SN modules of Incident, Problem, Change, Knowledge, Request, Service Catalog, Employee Self-Service Portal, Initial CMDB and Foundation Level Data for Configuration and Asset Management.

Thoroughly document workshop findings, business requirements, data dictionary changes, process guide, strategic implementation plan, UAT, and process adoption plan. Monitor solution rollout, user acceptance testing, and data upload. Project: ITAM Best Practice Workshop – Service Asset and Configuration Management Customer: Protective Life Insurance

Work collaboratively with clients analyzing current & planned states, gather requirements through group discussion.

Enable by delivering knowledge in a 3 day workshop format processes and service now mechanisms to engage development of the CMDB for use with All of IT’s functions and business services related to SACM.

Thoroughly document workshop findings, business requirements, strategic implementation plan, and process adoption plan. The deliverable is a 130 page process guide outlining all of the necessary elements. Senior Architect – CMDB Architect

Morgan Stanley Wealth Management (TCS) Platform Operations – CMDB Team July 2013 – Dec 2014

Responsible for the Maintenance and Ongoing changes related to the EON ID (System/Application) to Resource (Mainframe

- SID and Distributed – Hostname) Mappings used for the allocating of technology expenses for the asset based costing model (Chargeback of Resources to Assets) deployed Firm wide.

Delivered monthly metrics presentation to management relating compliance among technology owners for the various 821 Production Applications that all require to be mapped for their proper resource allocation charges.

Built Dashboard & Designed New Reporting for IBM monthly billing analysis. Utilized the ILMT and SUA for relationship analysis of license and costs associated by Application (EON ID). This critical expense category item correlates 100 % compliance of mainframe applications with SIDs to the IBM bill for charging resources back to Owner(s) & Image/Partition.

Maintained and responsible for weekly updates to Network and Data Center application Change Management activities using the HP Asset Manager with Export ETL (Extract-Transform-Load) functions to other Morgan Stanley Databases. ITSM/ITAM Systems Consultant & President

Software Asset Management by Philip Tishberg Inc. Various Clients (Public, Private, & Gov.) Oct 2003 – June 2013

Operating as a consulting firm delivering effectual processes for ITIL/ITSM Tools and Services, which then allow organizations to produce bottom-line savings in a structured repeatable manner.

Service Contract Deliverables achieved by accurately acquiring and measuring the assets of the organization through a detailed analysis of their IT Asset Installation base; whether with a pre-existing Configuration Management Database

(CMDB) or another database standard used in the managing of a firm's assets.

Skilled at acquiring any client firm's "IT Infrastructure DB" for effecting Asset Management processes.

Regulatory compliance & process improvements achieved when the direct focus on workflow integrations (Configuration Management-BSM-SCM) are fully maximized.

Commonest Tools: BMC (Remedy-ADDM-Atrium CMDB), HP (AM - HPUCMDB) and IBM (ILMT-TIVOLI-CCMDB-SUA-EPM). Manager of Sales Systems Engineering

IBM Corporation (ISOGON CORP.-Acquisition wholly by IBM in 2005) N. American Sales Division Apr 1997 – Sept 2003

Managed the pre-and post-sales support activities to prospective accounts and existing client’s various delivery formats of the firm's competitive offerings in software products and professional services.

Ensured the full implementation of SAM “Best of Breed” practices and delivered product training by visiting client sites in a Consultative manner. Implementing Service Level Contracts and/or providing training and customization of the product set with existing services or customer specific MSA’s with detailed Statements of Work for the client’s needs.

Demonstrated the integrated suite of Isogon products and services at Industry Trade Shows, Conferences & Seminars.

Managed the Sales Systems Engineering team and responsible for scheduling all related activities for the team throughout the North American Region including the annual plan process for budgeting, forecasting, & expense control.

Isogon SOFTAUDIT and VISTA are now parts of MAXIMO and TIVOLI for Asset Management and Discovery Analysis. Bank Officer – Manager Level

CITIGROUP CORPORATION Three Different Roles and Divisional Assignments Nov 1992 – Apr 1997 Quality Assurance Administrator - Network Services Smith Barney 1995 – 1997

Coordinated and supervised the daily operations of quality assurance department in Corporate Communications Division.

Conducted interdepartmental status meetings daily to review over 400 weekly work order request queue for system-wide

(Moves, Adds, Changes), TCP/IP address inventory/usage firm-wide based on network guidelines & system need.

Performed multiple weekly reporting tasks on 30 different systems and project items for numerous statistical & figurative reports that are cyclically disseminated to management. This also included providing monthly reporting of data, hoot, & broadcast system downtime with cumulative detail and trend analysis to upper management. Manager of Computer App Support - Citicorp Institute for Global Finance Citicorp/Citibank, N.A. 1993 – 1995

Administered the daily computer systems support and training of CIGF staff and entry-level management associates & analysts in an ongoing curriculum that included the following methods of learning: Technology-based education, practicum in the lab with Computer Based Training exercises (CBT) and real-time problem-solving simulations.

Maintained all CIGF databases that functioned as the source for the departments’ financial control, entry-level registration, course and room scheduling, professional training programs, and ad-hoc analysis.

Primary resource for system & computer-related items: upgrades, helpdesk, database maintenance, online systems. Manager of National Recovery - US Card Products Division Citicorp/Citibank, N.A. 1992 – 1993

Systems project manager for the conversion of bank acquired written-off S&L Credit card account portfolios from various systems into the newly implemented Citicorp Card Recovery Management System (RMS).

Developed all system project plans, including producing business and technical specifications, data field mappings, conversion methodologies, training documentation, implementation schedules, and post-conversion troubleshooting.

Coordinated internal departments, external agencies, attorneys, & vendors with system plans & all banking regulations.

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