Customer Service Representative

Deborah Templeton

**** ***** ****, **************, ** 18031

Tel: 610-***-****, E-mail: ************@*****.***

OBJECTIVE:

Seeking a position in Customer Service where my extensive experience will

be further developed and utilized.

PROFESSIONAL EXPERIENCE:

Ahart Frinzi & Smith Phillipsburg, NJ

February 2000 - November 2007

Insurance Customer Service Agent

Job Responsibilities included:

. Input and updates to any new or renewal endorsement or cancellation

. Invoice policies and reconcile with company statements.

. Rate and quote new and renewal policies as needed

. Prepare samples of policies, endorsements, binders, and

certificates when needed.

. Prepare and authorize ID cards for auto risks when needed.

. Assisted customers with insurance problems and took claim reports

as needed.

. Handle telephone requests and miscellaneous correspondence such as

certificates, Cancellation requests, Coverage Details, etc.

Barnes & Noble Dayton, NJ

April 1998 - January 2000

Customer Service Representative

. Provided support to the sales team, ensuring all sales and service

objectives were met.

. Responsible for customer service in the digital equipment division,

duties included answering customer queries, problem solving and

providing detailed information on new products.

. Worked with new customers in the development of new accounts.

. Assisted in the development of new policies and procedures.

. Assisted in the training of new customer service representatives

and associates.

. Performed market research surveys on customer needs and

requirements.

. Prepared weekly sales reports for the sales team and sales

management.

. Generated repeat business through successful client follow-up.

Rasmussen Agency Somerset, NJ

September 1987 - March 1998

Workers' Compensation Claims Adjustor

Responsibilities included:

. Handled a high volume of correspondence and telephone calls from

external customers.

. Worked with other Adjusters Sending acknowledgement letters &

Assigning Appraisers.

. Assisted in Dealer Contracts Obtaining Witness Statements Requesting

Accident Reports. Requested Titles and Settlement information

Generating Theft Letters and Inventory.

. Conducted Internal Valuation and Pseudo-Claims Conversion Requesting

payments.

. Created settlement Summaries and Letter adjustments including Denials.

EDUCATION:

Professional School of Business

September 1999 - January 2000

The courses covered Auto Insurance, Homeowners, Commercial Property,

Dwelling Fire, CGL, Professional Liability, Inland & Ocean Marine, and

Worker's Compensation, Crime Insurance, Bonds and other lines.

Contact this candidate