Branch Manager
Resume:
JASON THOMPSON
** **** ****** *****, ************, Maryland 20878
******************@*****.***
BRANCH MANAGER
QUALIFICATIONS PROFILE
Multifaceted, goal-driven, and accomplished professional, offering comprehensive experience in business operations, human
resources, staff supervision, performance development, and customer service. Armed with exemplary abilities in generating
concepts and developing strategies as well as leading diverse teams in executing strategies and objectives. Able to implement
innovative solutions to business challenges in order to successfully improve efficiency and achieve business growth. Effective
at providing recommendations for the enhancement of staff performance and productivity. Armed with exceptional problem-solving,
multitasking, organizational, and interpersonal skills. Proficient with Microsoft Office Suite (Word, Excel, and PowerPoint) and
Adobe Creative Suite (Photoshop and PageMaker).
AREAS OF EXPERTISE
Store Operation and Profitability
Strategic Planning and Development
Program Planning and Implementation
Customer Needs Assessment
Process Optimization
Human Resource Functions
Client Relationship Management
Team Performance Enhancement
Regulatory Compliance and Safety Policies
Staff Training and Development
PROFESSIONAL EXPERIENCE
The Home Depot – Frederick, MD
ASSISTANT STORE MANAGER/ CUSTOMER SERVICE MANAGER 2008–PRESENT
Take full responsibility in overseeing all human resources procedures in adherence to company requirements. Handle the entire
company assets while providing expert oversight to all facility renovation projects and installation of point-of-sale (POS)
hardware. Initiate the presentation of assessment review of operations for human resource functions which involves hiring,
training, termination, workers’ compensation, advertising, payroll, background check, and evaluations. Manage the implementation
of corporate programs involving all facets of performance management, learning, and development. Oversee the staff recruitment
and talent selection procedures in hiring new employees.
KEY HIGHLIGHTS:
- Successfully exceeded sales plans by $1M through effective management of the entire Kitchen and Bath Department.
- Demonstrated excellent management abilities for the store’s inventory, thereby attaining a 1.2 % shrink.
- Exhibited strategic leadership for the entire store consisting of 200 employees in dealing with resets, price changes,
and human resources policies and programs.
- Held accountability in ensuring the timely resolution of all customer service and customer care tickets.
- Conducted thorough evaluation of all performances of employees; facilitated training for all new associates; and
monitored filling of all accident reports for customers and associates.
- Played a significant role in guaranteeing customer satisfaction.
- Succeeded in completing the Retail Management Assessment.
- Received the Midyear Customer service award for 2009.
- Achieved the Best 3rd Quarter Sales over the previous year.
VMW Logistic Inc. / American National Deliver Inc. – Sterling, VA
HUMAN RESOURCES (HR) MANAGER 2005–2008
Engaged in the coordination of all necessary human resources procedures in compliance with various company requirements. Led the
presentation of assessment review of all duties including hiring, training, termination, accidents, advertising, payroll,
background check, and work history assessment. Efficiently administered all aspects of employee relations and legal compliance-
related issues. Directed the establishment and implementation of human resources policies and programs. Executed the evaluation
of employee performance and arrangement files as well as generation of training manual and handbook to be utilized by all new
hires. Ensured the accurate documentation and filing of all accident reports with the insurance company.
KEY HIGHLIGHTS:
- Pioneered the reconstruction of the HR model in order to emphasize on establishing partnership rather than focusing on
administrative functions.
- Regulated the implementation of staffing plans delegated for staff tasks along with the development of staffing
infrastructure to effectively compete for talent within the marketplace.
- Actively participated in stabilizing the HR Department of the company.
- Established the use of paperless filing system in place in order to have all employed file located at the main
headquarters on the server.
- Facilitated training and led the development of manager of the station to maintain adherence to the federal guidelines
for HR related issues.
- Coordinated the talent planning program with the owner to determine talent ready to be placed when a position became
available.
Things Remembered – Gaithersburg, MD
STORE MANAGER 2006–2007
Spearheaded the presentation of assessment review of all responsibilities for HR functions that involved hiring, training,
workers’ compensation, accidents, payroll, background check, and evaluations. Initiated the development and administration of
corporate HR programs including performance management, benefits, learning, and development. Took charge of the arrangement and
administration of essential training classes for new hires. Oversaw the operations of staff which consisted of 15 employees.
KEY HIGHLIGHTS:
- Provided remarkable contribution for the company’s growth from $600K to $1M on a yearly basis.
- Directed the process of restoring the overall visual appearance in accordance with the company’s visual standards as
well as in resolving various customer complaints.
- Significantly increased overall customer service impression from 55% to 95 % out of the highest possible score of 100%.
- Offered excellent direction for other stores throughout the district during the manager’s unavailability.
- Earned designation as the Manager of the Half from January to June of 2007.
Expo Design Center - Bethesda, MD
FLOORING MANAGER 2002–2005
Took full responsibility in organizing conference calls with different vendors for the set-up of necessary training. Monitored
the ordering of necessary samples for display. Provided effectual supervision to a 5-person staff and led the facilitation of
training for employees in different departments for the successful resolution of customer service issues.
KEY HIGHLIGHTS:
- Played a key role in reconstructing the visual appearance of store as well as in resolving customer complaints.
- Successfully boosted company sales from 2003 and 2004.
PRIOR WORK EXPERIENCE
Ritz Camera – Bethesda, MD
STORE MANAGER
EDUCATION
Coursework in International Management - MONTGOMERY COLLEGE, ROCKVILLE, MD
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