Customer Service Representative
Resume:
Kiyana S Joseph
Las Vegas, NV 89081
Cell Phone: 702-***-****
Email: ******.******@*****.***
Objective: To obtain a challenging and meaningful position that enables me
to learn new things and to hopefully grow with the company, as well as
allows room for advancement.
Education: National Career Education, Certified Laboratory Technician,
November 2002- October 2003
Cosumnes River College: General Education
Mira Loma High School: High School Diploma- 06/2000
Sacramento City College: Nail & Art Science Technology-05/2011
University of Phoenix: Hospitality Management- Present
Employment
Call Center Representative
Teledirect Call Center: 09/2013-04/2014: Inbound call center
representative. Assisting customers with loan modifications, car loans,tax
audit protection, reservations for seminars, assist with health and life
insurance,. Assist customers place online orders for various products.
After hours contacts for apartment complexes, doctor's offices, ect.
Call Center Representative
GE Financial: June 2012-December 2012: Inbound call center rep, fraud
department, assist customers with identity theft, process credit card
applications. Process in store and major credit card apps, approve
customers, skip tracing, and verify identity with verid program. Maintain
confidential customer information.
Front Desk Supervisor/Front Desk
Best Western Expo Inn: March 2009-April 2014: Heavy phones, guest check
in/ out, night audit, computer systems infinity & Opera, Visual Matrix,
guest relations, process charge backs, follow up on sales leads, offer
discounts for group bookings, train all new hires, reservations, dispatch
shuttle drivers to various locations, cash handling, group sales, book
meeting rooms, credit card balancing, Payroll, weekly schedules, customer
service, front desk duties. Assist with guest relations and fraud charges.
Front Desk Agent/ Night Audit
Holiday Inn/ Rancho Cordova: October 2008- February 2009
Heavy phones, guest check in/ out, night audit, computer systems infinity &
Opera, credit card balancing, reservations, customer service, front desk
duties.
Guest Service Representative
Stockman's Casino Holiday Inn Express: November 2005- March 2007
Heavy inbound phones, night audit, reservation agent, laundry, Opera &
Holidex systems, credit card reconciliation, customer service, guest check
in/ out, maintain confidential customer information, explain all charges on
bill to guests.
Waitress/Server
Fridays: February 2002-November 2005
Take orders from customers for food or beverages, check with customers to
ensure they are enjoying their food, check identification for customers
purchasing drinks, collect payment from customers, serve food or beverage,
give excellent customer services, assisting kitchen with some food prep.
Guest Service Representative
Residence Inn by Marriott: July 2000- September 2002
High Volume phones, guest check in/ out, cash handling, credit card
balancing, night audit, reservations, customer service, front desk duties.
Care Giver/ In home Care
Always Best Care: August 2001-July 2005
Live in/ assist patients with daily activities, prepare meals, transfer to
wheelchair, assist with bath and hygiene ambulation, eating, dressing,
toileting, change catheter, change bath pans, take and record vital signs,
change bed linens, help with sanitation and housekeeping of client home,
provide company and companionship for clients.
Skills
Proficient in Microsoft Word
Typing Skills
Medical Terminology
Phone Etiquette Skills
Dispatch Shuttle/ Airport
Customer Service Oriented
People Skill
Computer Literate
Proficient in Excel
Open Communication Skills
Cash Handling
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