Staff Service
Resume:
Lisa Glick
Senior Epic Consultant
Novant Health System Mission Charlotte, NC Jan., 2014 to
Critical Technologies Present
Senior Epic Consultant
• Provides analysis, guidance, recommendations, system builds, issue resolution and optimization support for PB
application/PB claims at large health system
• Primary focus is on workflow analysis, recommendation, building, testing, implementing system changes and
issue resolution
• Performs file exports & imports for various Epic projects and routine maintenance
• Provides mentoring and guidance to analysts
• Special projects include:
o Credit Profile and Credit Workqueue analysis & rebuild project
o Occupational Medicine system conversion to Epic project (included over 8,000 Research Study Accounts
& multiple custom procedure codes/fee schedules/pricing contracts)
o Automated payroll deduction solution for employees for outstanding Professional Billing balances project
• Provided in-depth analysis of long term pending refund issues and files not processing correctly; provided
recommendations to fix the outstanding issues (reprocessed files, worked with Epic to identify and void pending
refunds via RA) and verified issues were corrected; provided recommendations to change the processes to avoid
future issues with processing of files
Maricopa Health System Phoenix, AZ Jun., 2013 to Jan.,
HealthTech Resources 2014
Senior Epic PB Consultant
• Provided guidance, recommendations, system builds, testing, issue resolution and optimization support for PB
application/PB claims at large health system
• Implemented Credit Workqueue fixes and optimizations; completed extensive testing
• Implemented Insurance Follow-Up workqueue fixes and optimizations; completed extensive testing
• Researched and corrected issues with dental claims related to interface mapping
• Implementation of special projects including Visit Filing Order, Hospital Professional Fee Workqueues, Monthly
System Updates, Community Connect and system changes required for ICD10 implementation
• Created test scripts and executed application and integrated testing for Visit Filing Order
• Created test scripts and completed application testing for Revenue Cycle ICD10 Phase I implementation; created
test scripts for Revenue Cycle Phase II implementation
• Analyzed issues with dental claims; determined issues were interface related. Coordinated and completed testing
with dental system administrator and interface team in order to resolve issues.
Inova Health System Falls Church, VA Nov., 2012 to May, 2013
CTG, Inc.
Senior Epic Consultant
• Provided analysis, build, testing, issue resolution and optimization support for a large health system
• Developed the Transitional Application Management Services offering model for client; model will be used for
new clients
• Created an Operations Manual and a Professional Billing manual for support staff, listing nuances of client build
to be referred to for issue resolution and support
• Mentored and trained new Professional Billing consulting staff
• Owned analysis, recommendation, building, testing, implementing system changes and issue resolution
• Defined insurance follow-up workqueues and completed the build and roll-out
• Trained Inova staff on all aspects of the build, as needed
416 Clay Street, Henderson, KY 42420
• Completed analysis, build, testing and implementation for converting paper claims to filing electronic claims
• Provided build recommendations and implemented charge router changes for assigning service providers/billing
providers based on the default billing department in the SER masterfile
• Built, tested and implemented charge router changes in order to correct issues with the charging of professional
billing vaccines and associated administration charges
• Functioned as a Team Lead; coordinated and assigned issues to other team members; set priorities for build, test
and issue resolution
Catholic Health Partners Vitalize/SAIC Cincinnati, OH May, 2011 to Nov., 2012
Epic Consultant
• Provided analysis, build, testing, support and issue resolution for charge posting, charge review workqueues,
payment posting, insurance follow-up profiles and workqueues, credit profiles and workqueues, charge router
build and claims
• Expanded from one service area to six service areas; provided system build, testing and support of the new service
areas
• Provided post go-live support for each go-live; also provided additional one-on-one support and training to billing
staff as needed
• Assisted management staff with expansion of corporate billing office in order to support five new service areas,
which included expanding the billing staff from 10 to over 140 users and provided at the elbow support as needed
• Provided help desk and issue support and resolution
• Assisted the Corporate Billing management staff with analyzing data/workflows, issue resolution, optimization
and creation of Reporting Workbench Reports
• Provided one-on-one Reporting Workbench training and tip sheets for managers
• Created reports to assist management in evaluating trends in charity write-offs and bad debt write-offs
• Assisted management staff by evaluating and recommending staff productivity reports in order for management to
track productivity
• Implemented a process of monitoring and reporting on Insurance Follow-up denials in order to evaluate the cause
of denials for all hospital regions; identified issue with a hospital region allowing non-credential providers to
provide services which caused millions of dollars in credentialing write-offs
Evansville, IN
Deaconess Health System Epic May, 2001 to May, 2011
Application Coordinator
• Owned the Professional Billing Charge Capture, and Insurance Follow-Up Revenue Cycles
• Built, implemented, and supported:
o charge review workqueues
insurance follow-up profiles and workqueues
o
charge router for Professional Billing
o
Professional Billing fee schedules and reimbursement contracts
o
Professional Billing service areas which include affiliate offices
o
• Responsible for data courier for the Professional Billing team & the MyChart team
• Served as the Professional Billing Team Lead
• Performed file exports & imports for various Epic projects and routine maintenance
• Supported Professional Billing statements, batch jobs, payment processing and credit profiles/workqueues
• Built, implemented, and supported MyChart
• Provided downtime support for Professional Billing activities
• Assisted with test script development and execution
• Mentored PB team and trained team on procedures to complete unit & integrated testing
• Coordinated/scheduled unit and integrated testing in order to ensure PB team was knowledgeable on the
importance of testing
Applications Analyst III
• Provided project management and implementation expertise
• Developed and supported client server system administration
• Web portal support
• Developed HIS system data conversion strategies
• Worked with vendors to complete the data conversion
• Developed, implemented, and supported web-based Dashboards for Physicians, office staff & clinical staff
• Developed, implemented, and supported single-sign on scripts
• Developed, implemented, and supported PDA-based Clinical Patient Summary
Evansville, IN
Welborn Baptist Hospital Feb., 1993 to May, 2001
Team Leader, Applications Analyst, Programmer
Analyst, Information Systems Liaison
• Provided project management and implementation expertise
o Worked with multidisciplinary teams to implement HIS and clinical documentation system
• Evaluated and recommended purchases to the CIO
• Maintained and supported interfaces
o Assisted with setting up the first interfaces utilized by health system
Interfaces included ADT and charging interfaces utilized between HIS system and clinical documentation
o
system
• Developed and supported client server system administration
• Developed, implemented and supported client server software for use throughout the hospital and the mental
health center
Credentials: A.A.S. Information Technology, 2008; Henderson Community College, Henderson, Kentucky
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