Customer Service Manager

Ingrid Atwell

*** ***** ****** *** **** #***

Bethpage NY 11747

Tel# 516-***-****

OBJECTIVE:

Production Manager successful at reducing cost and increasing

quality of goods

and services bought. My goal is to always find the good in

every situation and

strive to make it better. Always be willing to work as team to

become successful

in everything I do.

WORK HISTORY

Nov 2011- Inventory/Product Distribution Supervisor

Apr 2014 Sleepy's

Bethpage, NY 11714

Respondsibilities included moving merchandise in and out of

over

900 showrooms and 6 distributons centers.

Supervised staff of 6 employees to maintain productivity.

> Creating the invoices thru our data base to transfer

merchandise to all showrooms on a weekly basis.

> Provided general maintenance of these showrooms on a weekly

basis, upon request from Regional and District Managers.

> Worked with Vendors and Merchandising to bring in new

products to all showrooms.

> Manage a staff to contol the inventory of these showrooms on

a daily basis.

Feb 2003- Dept Manager

Nov 2011 Century 21 Dept Store

Westbury, NY 11530

Merchandising floors for Ladies and shoe Dept.,bases on the

merchandise

that was sent from the buying office.

Manage a staff of 15 associates for general floor Maintainance

and

customer service.

> Customer Service assistance while customers are shopping.

> Worked with the buying office on new merchandise that was

sent

to display on floors.

> Maintained schedules ans staffing of associates in Dept

> Provided customers with a clean enviroment for their

shopping needs.

Sep 2001- Collections Customer Service

Feb 2003 Bank One

Lake Mary Fl

Contact customers reguarding their credit card balance and

payment

on account that was 30-60 days past due.

> Took payments from customers to avoid delinquency on

accounts.

> Provided other payment options to avoid negative credit

report.

> Worked out of an inbound/outbound call center enviroment.

Jul 1999- Data Entry Clerical

Jun 2001 Nextel Communications

Orlando, Fl

Activations of cell phones for customer and corporate accounts.

> Data Entry to activate phone service for different phone

plans.

EDUCATION:

Sep 1976 John Bowne High School

Jun 1980 Flushing NY

High School Diploma

SOFTWARE/SYSTEM SKILLS

Microsoft Office (Word, Excel), Oracle

Microsoft Outlook for emails

Typing 45 wpm.

Calculator

REFERENCES: Ian Green

District Manger

1000 South Oysterbay Road

Tel # 516-***-****

Muni Budhu

Dept Manager

Century 21 Dept Store

1050 Old Country Road

Westbury NY 11050.

Tel 516-***-****

Maria Orella

Complex Manager

Century 21 Dept Store

1050 Old Country Road

Westbury NY 11050.

Tel 516-***-****

Contact this candidate