Customer Service Manager
Resume:
Joshua William Irons
Cranston, RI 02910
********@*****.***
SKILLS
Retail Sales Customer Service Excellence
Strong verbal and personal communication Organization and prioritization
Proficient with computers Merchandising & Stocking
EXPERIENCE
Subway. Providence, RI
Manager, September 2012 – Present
courteously prepared food to customer specifications, operated cash registers and apart from providing proficient customer
service jobs was assigned cleaning, stocking and food prep cleaned kitchen, restaurant, and restroom areas as well as stock
food and supplies.
Subway, Cranston, RI
Manager, February 2009 – September 2012
Subway, Providence, RI
Manager, August 2007 – December 2010
Hoss’s Steak And Sea House, Delmont, PAI
Assistant Chef, December 2008 – March 2009
Started as a dishwasher, eventually promoted to line cook, then assistant chef. Was in charge of preparing the kitchen to
open, and to close duties consisted of cleaning, preparing food and stocking essentials.
CVS Pharmacy, Providence, RI
Head Supervisor, March 2005 – June 2007
courteously greeted customers and efficiently processed transactions within busy, fast paced retail environments.
Operated cash register, scanners and computers to itemize and total customer purchases collected payments and
make change for cash transactions and balance drawer at the end of each shift. Assisted with store stocking,
floor sets and opening/closing procedures.
EDUCATION
Cranston East High School, Cranston, RI 2003 2007
CERTIFICATION
Food Safety Manager
Subway, Providence, RI
Expiration: 03/30/15
Developed and implemented various safety processes Ensured compliance to customer specifications for products.
Administered food safety measures and prepared reports.
Coordinated with various teams and resolved issues.
Provided training to employees as per requirement.
Designed programs and maintained sanitation through facility.
Prepared master cleaning schedule as per requirement.
Performed regular audit on various programs for effectiveness.
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