Customer Service
Resume:
Tamara Thompson
Cell: 216-***-****
******************@*******.***
Objective
Contribute as Team Player or Individual performing daily task or product
production.
Provide customer service. Create a meaningful career.
Career Overview
Supervisor /Keyholder. Production Manager. Dedicated Reliable Customer
Service, Team player.
Multi-task and Deadline oriented.
Motivated to maintain customer service satisfaction in order to contribute to
company success.
Operated various machines, maintained equipment service and trained employees.
Maintain on going communications with customers, vendors and staff (multiple
shifts) project status.
Core Strengths
1 Supervisor / Keyholder: assign and instruct
Employees with daily tasks and observe
work flow. Maintain customer orders during all
stages of development along with delivery.
Coordinate shipping & receiving.
2 Opening/closing procedures self starter,
dependable, responsible.
3 Time Management: maintain work flow
in order to complete and deliver
service / products to meet client
deadlines and turn around requests.
Arrange pick-up of customer projects
and provided materials.
4 Visual merchandising proficiency,
quality check products to reassure
customer satisfaction.
5 Adaptive team player, Prioritize and
maintain work flow in order to meet
customer requests and deadlines.
Multi task in order to
complete project or customer orders.
6 Telephone/email, fax customer service:
Active listening and speaking skills in
order to fulfill inquiries /orders or
maintain information or concerns with
customers or vendors.
7 Inventory control: maintain items
or products for office and production
including shipping materials.
Maintain customer provided materials
for up coming projects.
8 Assembly of Fulfillment Orders, including collation,
insertion, organization of materials in order to create packets.
Deliver finished packets, Local or Fedex, UPS and USPS.
Accomplishments
Creative problem solving: correct or address daily problems including
calling service technicians or instruct or train employees with proper
maintenance in order to prevent future machine problems or break downs.
Oral and written communication skills: maintain information with associates
and vendors as to job/product status in order to complete deadlines.
Coordination: view product production and work with employees in order to
produce and arrange delivery or customer pick-up of products in a timely fashion daily.
Quality control: view products in order to maintain quality and packaging
expectations. During production and before delivery.
Time Management: Scheduling drivers with daily pick-ups and product deliveries or
supply
order pick up, either by phone or text messaging. Direct production scheduling
between first
and second shift in order to turn around client orders.
Customer Service
8 Greet customers upon entrance and handled retail cash and credit
transactions.
9 Assisted customers over the phone/email and fax regarding sales,
store operations, capabilities, produced product and orders.
Database Maintenance
10 Managing company database, modified customer work order
information, in order to maintain an on going department and
employee work flow.
Outside Vendor
1 Maintained out sourced projects in order to provided special customer
requirements.
2 Arranged for machine maintenance and service. Ordered parts /
equipment.
3 Order company supplies and maintain inventory.
Machines: set-up and operation
Basic Computer, Telephone / Fax
Cash register, Credit card reader (POS)
Fedex and UPS Domestic and International package shipments
Pitney Bowes Metering of Large Volume Mailings
High Volume Industry copiers: Kodak, Canon, Konica, Bizhub
Hydraulic Multi Spindle Drill: Challenge, Nygren Dahly, Rosback
Hydraulic Paper Cutters & manual Guillotine cutters: Titan 200
Laminators: Ledco 25” roll and pouch, also trimmers and corner cutter
Folder: MBO multiple tray folder - right angle and table top.
Collator: Duplo sustem 20 bin Collator / Bookletmaking System
Die cut punch machines: Docu-punch and manual die punch machines
Tape Bind – fastback binding
Binding machines: Coil, GBC, Velo and Double wire-o
Shrink Wrap – Heatseal tunnel conveyer
Bostitch Model A: Single head loop stitch wire pedal saddle stitcher
Padding- glue pads
Hand collate products in order to create customer packets
Obtained STNA License,
Adult First Aid, AED and CPR Certified
96 hours of STNA Training
24 hours of on hands Clinical experience
Personal
Unemployed after 20 years as a Supervisor for a High Volume Print / Copy center.
I find myself lost and searching. Looking to fit in and desperately in need
of employment to maintain lifes necessities. Hoping to find new place to feel wanted.
Married for over 30 years, now separeted. I have two grown children in thier mid-30's.
Love my three grandchildren. I am a very concision minded worker. I do care what
people think
and how they feel. Like to make friends. Love multiple tasks in order to keep busy.
I like to think many steps ahead in order to be prepared and help make my tasks
and others easier. Looking for a new career that will be rewarding and continue
to help me grow as a caring person. I love being needed and helpful.
Work Experience
Feb 1993 - Jan 2013 Copy King Inc - Supervisor / Production Manager
Cleveland, Ohio
Jan 1993 - Oct 1993 Pisa Pizza - Manager / Cook
Cleveland, Ohio
July 1986 - Jun 1987 Pisa Pizza - Manager / Cook
Cleveland, Ohio
Jun 1986 - Oct 1986 Living Well Lady - Fitness Center - Instructor, Sale calls
Cleveland, Ohio
Nov 1978 - May 1982 Joseph & Feiss - Seamstress
Cleveland, Ohio
Sept 1978 - Jan 1979 Zayres Dept Store - Seasonal Cashier
Cleveland, Ohio
Educational Background
Mar 2013
American Red Cross
Cleveland, Ohio
State Tested Nursing Assistant Program
License
96 hours of STNA Training
24 hours of on hands Clinical experience
Adult First Aid, AED and CPR Certified
Certificate
1996 Max Hayes
Cleveland, Ohio
GED High School Diploma
Diploma
References upon request
Contact this candidate