Project Manager Software
Resume:
Raul Santana
Rhome, TX *****
Mobile 817-***-****
*******@*****.***
IT BUSINESS ANALYST with over 9 years’ experience in requirement gathering, workflows design, manual and
automated Q&A test scripting and planning, systems execution and facilitation. Production go live support, interface
design, testing and troubleshooting.
SUMMARY OF QUALIFICATIONS:
Bilingual (Spanish)
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Vast experience teaching and training respiratory and end users EHR personnel
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Subscribed to HIM and AARC magazines
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Member of AARC, NBRC, and TSRC
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TECHNICAL SKILLS AND CERTIFICATIONS;
Vast knowledge of HL7 message interface
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Vast knowledge of interface architecture(Citrix console, VPN design)
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Several Allscripts (Eclipsys) seminars related to SCM (Sunrise Care Management), Access/Scheduling, Pharmacy,
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and ED (Emergency Department) modules
Varian (Aria) Cancer software training
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ProVation MD and MCG EHR Administrator Training
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XLTEK (Natus/XLTEK) power user training certificate
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Experience with Windows XP and W7, MS Word, Excel, Visio, Project Plan
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EKG GE software Seminar
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Knolegeable with Cerner PowerCart and Powerwork HER
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PM basic certification
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Basic SQL knoledge
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• Experience working on project following the SDLC protocols (Agile, Waterfall)
EXPERIENCE:
April 2014 to Present:
HCTech Contract Employee at Mission Hospital, North Carolina
IT Business Analyst IT EHR Implementation
Reporting to directly to the IT PMO Director
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Act as subject matter expert of Provation software for the GI and Pulmonary labs for all Mission Health System
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campuses.
Coordinate and facilitate offshore technical calls with applications and technical teams across multiple software
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teams.
Gathering facility requirements and system requirements for new software deployment.
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Arrange for new equipment acquisition and new technology conversion.
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Requirement gathering from end-users to create workflows inpatient/outpatient departments, as well as new
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hardware and hardware requirements with vendors.
Create workflow designs for new ambulatory GI clinics.
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Develop testing scripts for unit, interface and validation testing.
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Coordinate and facilitate interface validation with offshore vendor’s technical teams.
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Create and facilitate end-user validation for system acceptance and serve as main point of contact for go-live
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support.
Coordinate and provide training for post go-live application support to Mission’s technical team.
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Develop help desk and support manual for ongoing in house support and maintenance.
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Coordinate interface development between Allscripts scheduling module, Provation MD and Provation
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MultiCaregiver EHR system, and Cerner PowerChart for Mission’s outpatient GI clinics.
Coordinate interface development between Provation MD and Cerner PowerChart for Mission Hospital GI
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department.
Coordinate quarterly system upgrade and develop process for future system upgrades.
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Develop, manage and maintain project plan for implementation of hospital GI departments and outpatient GI clinics.
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Help develop new application security model for user access and user security level within the application.
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Weekly executive status reports and facilitates project meetings with both IT and clinical side.
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Sept 2005 to April 2014:
Baylor Healthcare Dallas, TX - Full time - BIS Clinical Applications Team
Business Clinical Analyst
Responsible for technical support of various ancillary applications.
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Security administrator for all clinical software systems reporting directly under Clinical Applications Manager.
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ProVation - Enterprise GI lab software
• Responsible for the coordination and development of ProVation MD GI system enterprise model.
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Successfully completed project to upgrade to latest version of software (v5) for all Baylor facilities.
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Ongoing responsibilities include support and maintenance of the system (quarterly patches/upgrades). Provide
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necessary end-user training including physicians and software analysis.
Facilitation of requirement gathering, workflow designs, configuration build, testing (interfaces with Eclipsys,
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integration, and user acceptance).
XLTEK/Natus - Enterprise EEG software
• Currently working on EEG lab conversion/upgrade to v7 utilizing the new enterprise database.
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Responsible of the technical build, design, and implementation of the enterprise model for the EEG software across
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all Baylor facilities as well as technical implementation of Citrix interface for physicians to allow remote access for
review and report of EEG procedures via Citrix connection.
Worked closely with server team and vendors to develop the enterprise database for storage and easy access of all
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EEG procedures.
Ongoing responsibilities include server quarterly patch validation as well as regular monitoring of server
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performance. Security access maintenance.
Varian/Aria - Facility specific software
• Responsible for implementation of latest version upgrade for the Baylor Inving Cancer Center, including
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responsibility for hardware and infrastructure upgrades required by new software version. Perform requirement
gathering, workflow analysis, and vendor coordination. Create a production database copy to be used with the new
test environment creation. Perform data conversion
Performed all interface, pre and post validation testing as well as end user acceptance testing.
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Ongoing responsibilities include post go-live support and perform, coordinate, and monitor software maintenance on
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a quarterly basis. Main contact for technical support and training on this software. System administrator for
database, application, and Citrix servers.
Coordinate and deploy Citrix remote access for physicians and physicists to Aria and Eclipse modules. Develop and
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support dynamic documents for EHR system integration (Eclipsys). Maintenance and support of HL7 interface with
Eclipsys.
Implemented a monthly round process to better serve our clients at the facilities, this process has increased the
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overall user/customer satisfaction.
Baylor Healthcare Dallas, TX - Full time - BIS Quality and Support Team
Provide support to all facilities, via phone or in person, pre, during, and post EHR (Eclipsys) implementation while
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maintaining communication with site manager, including hardware validation (printers and workstations) at sites
integrated with EHR.
Respond, support, and see through resolution of EHR production issues including 3rd party vendor follow up.
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Participate on several projects including KBMA (Knowledge Base Medication Administration) and VDI (Virtual
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Device Interface) as part of the new initiatives to enhance the EHR system.
Provide support to BIS department from a clinical knowledge point of view when necessary during integration
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projects.
Baylor Healthcare, Dallas, TX - Full Time - BIS Testing Team
Manage and facilitate project for test script automation including initial research to determine vendor feasibility.
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Testing script development for integrated testing in new facilities implementing EHR.
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Facilitate RIS (radiology), SoftMed (laboratory) and Allscripts (Eclipsys) EHR integration projects.
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Provide support to BIS department from a clinical knowledge point of view when necessary during integration
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projects.
Baylor Grapevine Hospital, Cardiopulmonary Department, Grapevine, TX - Full Time
Super user for Eclipsys system for the Cardiopulmonary department.
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Collaborate in the development of curriculum and training of ancillary department’s staff for the new Electronic
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Healthcare Records system.
Site administrator of the MUSE electrocardiogram system.
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Member of the senior leadership team in charge of all new respiratory therapist and nurse orientation regarding
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respiratory department’s procedures and protocols.
Active participant in the Outpatient Satisfaction, Emergency Room, Pharmacy Quality Assurance, and Decon team
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committees.
In charge of department QC compliance.
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Perform diagnostic procedures; PFT, EKG, EEG, Cardiac stress-test, ABG sampling, and all aspects of respiratory
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therapy where needed.
Provide maintenance and support for ABG’s machines to comply with CLIA and JCAHO regulations.
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Charge therapist responsible for daily assignments, scheduling, critical situation response throughout the hospital,
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and member of the core team in ICU, NICU, and member of the RRT team.
Provide translation services to physicians and other health care associates to assist with Spanish speaking patients.
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EDUCATION:
Graduated from Ponce Paramedical College with a BA is Respiratory Care Science.
AS in Computer Science from University of Puerto Rico, Ponce, P.R.
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