Customer Service Administrative Assistant
Resume:
Claudia E. Ramirez
Los Angeles, CA 90065
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PROFESSIONAL SUMMARY
Five plus years of experience working as an administrative support
professional, customer service support and food services worker. Competent
office support assistance with excellent ability to work in a team
environment as well as independently. I am an excellent verbal communicator
with an ability to work productively with customers, all levels of
management, and professionals of all types.
TRADES / SKILLS
Administrative Assistant Customer Service Food Service
Record Management Quality and Assurance Food Preparation
Multiline Phones Customer Retention Safe Food Storage
Data Entry Exceeded Customer Food Sanitation
Expectations
SELECTED ACCOMPLISHMENTS
Administrative Assistant
. Worked with law professionals to prepare, file, and mail hundreds of
time sensitive legal documents such as appeals or motions.
. Performed office managerial duties including filing, recording
documents, answering phones and dealing with all levels of
correspondence.
. Developed the skills and experience necessary to work with office
partners and in-house legal counsel and assist them by providing
administrative support; office was comprised of scores of significant
members of the law firms.
Customer Service
. Implemented quality and assurance measures to ensure the highest level
of customer service possible resulting in increased sales and customer
satisfaction.
. Developed outstanding rapport with clients resulting in repeat
customers and long-term client relationships.
. Worked as part of a team to constantly exceed client expectations by
delivering the highest level of customer service possible and
delivering products promptly.
Food Service
. Worked with scores of co-workers and management to focus on restaurant
guests.
. Demonstrated exceptional ability to learn and follow all policies and
procedures regarding food handling and food safety as outlined by
management.
. Exceeded customer and management expectations by consistently
providing excellent service and performing all job duties.
WORK EXPERIENCE
ADC Attendant
2011 - 2012
Goodwill Industries
Greeted customers and donors while receiving donations. Maintained positive
relationship with customers by offering them a tax receipt for their
donations. Worked in a team maintaining a safe and clean environment
sorting, packing, and lifting heavy items.
Crew Member
2010 - 2011
Little Caesars
Worked as a part of the restaurant team to serve customers according to
preset guidelines over the phone and in person. Consistently prepared high
quality food products according to recipes and specifications as set forth
by the company. Maintained a clean work environment, adhering to all
cleanliness standards.
Claudia E. Ramirez 213-***-****
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Reception & Kitchen
2010 - 2010
Cri-Help Socorro
Provided office support to a busy drug and alcohol rehab center by
answering phones, transferring calls, and taking messages when appropriate.
Filled in by helping in the kitchen utilizing experience with food handling
and preparation to serve meals to the residents.
Legal Office Assistant
2007 - 2008
Armida T. Bolton Law Firm
Coordinated with multiple professional office staff members in a busy law
office. Provided clerical support by answering phones, transferring calls,
and taking messages. Managed records and deadlines by filing and mailing
time sensitive documents for various court proceedings.
EDUCATION AND PROFESSIONAL DEVELOPMENT
John Muir Charter School - In progress
High School Diploma
Hannah's Gift - Biblical Studies Certificate- 2014
Awana Lifeline
M.E.R.I.T. - Life Skills - 2014
Anger Management, Domestic Violence, Substance Abuse
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