Customer Service Manager

Summary

. Creative, dynamic professional with a wide variety of critical

thinking experience

. Organized, detail-oriented, and dependable with an uncompromising work

ethic

. An active listener with excellent communication skills and superior

writing ability

. Proficient with Outlook, Word, PowerPoint, and Excel for both Mac and

PC computers.

Experience

Swings-N-Things Family Fun Park Olmsted Township, Ohio

2004 - Present

Assistant Director of Human Resources

May 2013 - Present

. Developed, implemented and enforced employee phone use and etiquette

manual

. Updated existing employee manuals to reflect changes in technology and

park attractions

. Responsible for hiring, training and evaluating performance of team

members

. Coordinate day to day operations of the park to ensure profitability.

Park Manager

October

2012 - May 2013

In depth knowledge of the key business functions of a $6 Million

Amusement Park

Re-trained the area management to restore good working habits and

improve employee productivity

Supervise shifts of 10 to 40 workers. Responsible to maintain enough

staff to keep the park running at an optimal level

. Worked closely with Edutainment school groups and teachers to ensure

an informative and fun filled experience.

Area Manager May

2006- September 2012

. Monitored the daily operations of the game-room and generated daily

reports.

. Supervisory responsibilities included inventory tracking and

reporting, daily cash accounting and ensuring opening and closing

tasks were completed accurately and timely

. Resolved customer complaints

. Trained and mentored new team members to ensure quality is maintained

and that the team works as a cohesive unit

. Customer service responsibilities included responding to inquiries and

resolving customer complaints

Team Member

June

2004- April 2006

. Ran attractions both inside and out while ensuring the safety of all

guests

. Contributed to the park's success by providing excellent customer

service

. Adapted quickly to changing business needs during peak hours of

operation

Business Research Group Dayton, Ohio

August 2009-May 2010

Independent Input Specialist

. Responsible for data entry and creation of documents pertaining to

international surveys.

. Implemented a new sorting system for surveys utilizing Excel and SPSS

Education

Bachelor of Arts in English, University of Dayton

Dayton, OH

. Film Minor

. Hosted weekly radio show; 2006-2008

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