Customer Service Human Resources

Adriana Ruggeri

. Recognized on the Social Network Who's Who as a Training Professional

. Professional Office Volunteer NJRBC#1

OBJECTIVE To use my technical qualifications and experience, to

effectively fulfill company expectations.

EXPERIENCE

2004 - Present Trainer/Instructor; County Colleges of

Middlesex Edison, NJ

. Instruct adult students in the use and purpose of Microsoft

Office Suite Software;

Word, Excel, Access, PowerPoint, Outlook (all versions)

'hands-on'

. Microsoft Windows, Personal Computers training

. Conduct Customer Service Workshop

. Conduct Business Writing Workshop

'05 -'11 Trainer/Instructor; Mercer County

Community College Trenton, NJ

. Instruct adult students in the use and purpose of Microsoft

Office Suite Software;

Word, Excel, Access, PowerPoint, Outlook. Windows,

Lotus to Excel.

'06 -'11 Trainer/Instructor; Essex County College

Newark, NJ

. Keyboarding; Train adult students to develop skill and

speed.

. Instruct adult students in the use and purpose of Microsoft

Office Suite Software;

Word, Excel, Access, PowerPoint, Outlook

. Human Resources Soft Skills Trainer

2006 Legal Secretary; Machevich, Burke, Staniki

Clark, NJ

. Create ongoing case documentation

. Research legal software

. Update existing documentation

2004 HR Benefits Specialist; CRODA, Inc.

Edison, NJ

. Processed semi-monthly payroll.

. Performed compliance verification of all benefit plans;

active employees, retirees.

. Assembled data for FAS 125, 5500 reporting, Discrimination

Testing, and Census.

. Administered COBRA, FMLA, Health, Life, ADD, LTD, FSA,

401(k) plans.

. Analyzed historical data with current trends and company

population.

. Managed small staff.

. Performed benefits related education programs.

. Performed new employee orientation programs

. Initiated and implemented volunteer appreciation incentive.

. Developed agendas for employee training based on

individual/group need and status.

. Conducted training programs for use and purpose of: MS Word,

Excel, PowerPoint,

2003 Executive Assistant; SHOPCO/Atlantic Aviation/GCP

Short Hills, NJ

. Evaluated leases, letters of intent to purchase; i.e.

exclusive saleable items, C.A.M.

. Designed spreadsheet for company owned aircraft business;

maintained pilot scheduling.

. Improved spreadsheet for company owned vehicles.

. Managed relationships of property

managers/tenants/landlords.

Volunteer Teacher of Religious, Social and Family Studies

Staten Island, NY

. Serve as a volunteer educator in the community.

EDUCATION

2014 Theocratic Ministry School

Plainfield, NJ

. Public Speaking and Teaching.

2001 Lorman Education Services and NJ Department of

Labor Princeton, NJ

. Federal and NJ State Employment Law Compliance; Personnel

Law;

Wage and Hour Administration.

. Benefit Law: ADA, FMLA, ERISA, COBRA, HIPPA, W/C, NJFLA,

NJSTD.

2000 Middlesex County College

Edison, NJ

. Human Resource Management.

. Microsoft Office Specialist Certification.

42 Cinder Rd., PO Box 40, Edison, NJ 08818

Phone and Fax: 732-***-****

*******.*******@***.***

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