Customer Service Manager

TASMIN PLATER

*******@**.***

Cell: 318-***-****

EDUCATION

LSU, Shreveport, LA

Bachelor of Science in Management and Administration with concentration in Human Development

STRAYER UNIVERSITY

Masters of Science in Management and Administration with concentration in Human Development

2014

MEMBER OF SHRM

PROFESSIONAL PROFILE

• Over 8 years professional experience in management and human resources for union “collective bargaining”

and non-union manufacturing and retail industries

• Possess excellent time management and organizational skills; First-hand knowledge pertaining to the

implementation of cost-saving measures and enhancements through the use of conceptual and analytical

abilities

• Communicate with ease and natural style; convey professional demeanor at all times

• Excel in developing climate providing motivation, participation and opportunities for employee initiative

• Experienced and proficient with the following HRIS, PeopleSoft, Taleo, Kronos, SAP, etc.

• Willing to relocate

PROFESSIONAL EXPERIENCE

WEYERHAEUSER (2013-PRESENT), SEATTLE, WA/ EMERSON, ARK./BUCKHANNON, WV.

Human Resource Manager

• Conduct weekly meetings with respective business units

• Educating business leaders on compensation practices.

• Consult with line management providing HR guidance when appropriate.

• Analyze trends and metrics in partnership with HR group to develop solutions, programs and policies.

• Manage and resolve complex employee relations issues. Conducts effective, thorough and objective

investigations.

• Assist employees with communication initiatives within separate business groups to ensure proper

coordination of HR strategies and processes across the organization.

• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing

legal risks and ensuring regulatory compliance. Partner with legal department as needed/required.

• Conduct market analysis, five year work-force planning that’s used for future hiring strategies and promotion

decisions.

• Provides day to day performance management guidance to line management (coaching, counseling, career

development, disciplinary actions).

• Works closely with management and employees to improve work relationships, build morale, increase

productivity and retention.

• Provides HR Policy guidance and interpretation.

• Develop contract terms for new hires, promotions, transfers.

• Provide guidance and input on business unit restructures, workforce planning, succession planning, and

collective bargaining related matters.

• Identify training needs for business units and individual executive coaching needs.

• Participate in evaluation and monitoring of success of training programs. Follow-up to ensure training

objectives are met.

LOWES HOMES IMPROVEMENT, BONNEY LAKE, WA

Human Resource Business Partner, April 2012 to September 2013

• Analyze statistical data and reports to identify and determine causes of personnel problems and develop

recommendations for improvement of the organization's personnel policies and practices

• Plan, organize, direct, control and coordinate the personnel, training, or labor relations activities of the

organization

• Administer compensation, benefits and performance management systems, and safety and recreation

programs

• Provide current and prospective employees with information about policies, job duties, working conditions,

wages, opportunities for promotion and employee benefits.

• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees,

and administering disciplinary procedures.

• Advise managers on organizational policy matters such as equal employment opportunity and sexual

harassment, and recommend needed changes.

• Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers,

performance appraisals, and absenteeism rates

CVS/PHARMACY-CAREMARK, Shreveport, LA

Store Director/District Trainer, August 2008 to December 2011

• Selected by the District Manager and Human Resource Business Partner to join a team of 15 to operate a

multi-million dollar, Fortune 20 Store

• Acquired professional on the job training in recruitment, employee relations, benefit and compensation

review, and customer service

• Followed and complied with federal and state regulations in reference to OSHA, HIPPA, Department of

Labor, and Louisiana Board of Pharmacy Operations

• Served as District Trainer for all new hires in northern Louisiana

• Assisted the District Manager in the development of recruitment strategies to attract pharmacy technicians

and pharmacists resulting in multiple quality hires for store and district; retained 98% of new hires

• Effectively cross trained employees to handle multiple positions; operated at 80% of actual budgeted hours

weekly and provided quality customer service

• Designed and developed program to effectively reduce shrinkage from 5% to .09% within seven months

REFERENCE

Available upon request

Contact this candidate