Customer Service Representative

Desiree D. Mason

Phone: 361-***-**** ***********@*****.***

Objective

Seeking employment as a Customer Service Representative, or Cashier.

Skills and Abilities

Confer with customers by telephone or in person to provide information

about products or services, take or enter orders, or obtain details of

complaints.

Keep records of customer interactions or transactions, recording details

of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers'

problems.

Obtain and examine all relevant information to assess validity of

complaints and to determine possible causes.

Receive payment by cash, check, credit cards, vouchers, or automatic

debits. Assist customers by providing information and resolving their

complaints.

Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or

policies.

Maintain clean and orderly checkout areas and complete other general

cleaning duties, such as mopping floors and emptying trash cans.

Education

Southern Careers Institute Medical billing and coding TX

Mt San Antonio College Diploma CA 06/2010

Relevant experience

Stripes- Sales Associate 01/2014-

08/2014

Responded promptly and answered/resolved customer inquiries and complaints.

Kept records of customer interactions and actions taken, including -

transactions, comments, inquiries and complaints.

Cashier, store clean up and stocking, food handling, lottery sales and

count, creating paperwork and keeping up with daily check list.

Mcdonalds- Crew Member

05/2013-12/2013

Operated the drive-thru, provided customer service, handled cash and

credit/debit card transactions at a point of sale center, cooked orders and

sides, and maintained a clean working environment for customer and staff.

Apac Call Center- Call Center agent 07/2012-12/2012

Las Vegas, NV

Provided customer service via inbound call for benefit information,

computer navigation, and order refills.

Teleperformance- Call center agent 03/2011-06/2012

Shreveport, LA

Provided activations of cell phones, customer service, computer navigation,

and troubleshooting internet or mechanical malfunctions.

Popeye's Chicken- Crew member 01/2011-07/2011

Shreveport, LA

Operated the drive-thru, provided customer service, handled cash and

credit/debit card transactions at a point of sale center, cooked orders and

sides, and maintained a clean working environment for customer and staff.

Party City- Cashier 06/2008-12/2008

Fontana, CA

Provided excellent customer service, handled cash and credit/debit card

transactions at a point of sale center, and managed the fitting room.

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