Customer Service Representative
Resume:
LINDSEY MCVEY
**** ******* **** **. *****: 561-***-****
Email: *****.*******@*****.***
Palm Harbor, Fl. 34683
Seeking a position as a Recruiter for the Mission Search Corporation. With this position I intend
to use my knowledge of customer service/quality management, clerical exposure (Microsoft
Programs), and educational experiences to shape myself professionally into a productive member
of your organization.
AREAS OF EXPERTISE
• International Relations, Public Administration, Emergency Management
• Collaborative Teamwork and Leadership (oversaw up to 15 employees at once)
• Computers- Microsoft Excel, Office, and PowerPoint
• Food, Alcohol, Health, and Safety Procedures
• Competitive- Constantly seeking advancement and improvement
• Time Management and Multitasking Skills
• Spanish and Arabic language knowledge
• Customer Service- Managing complaints and Independent Conflict Resolution
EDUCATION
BACHELOR OF SCIENCE IN INTERNATIONAL AFFAIRS, FLORIDA STATE
UNIVERSITY, TALLAHASSEE, FL
Graduation Date- December 14, 2012
Minor in Public Administration and Modern Languages (Arabic and Spanish)
Exposure to: Planning and Public Policy, International and Homeland Govt.
Public Administration, and Computer Programs (Microsoft Office,
Word, etc.).
AWARDS:
Emergency Management Certificate (Course work of Risk Assessments,
Planning, Preparedness, and Recovery; Homeland Security Exposure; 12 credit
hours)
Sigma Alpha Lambda- National Honors and Leadership Organization
Phi Sigma Theta- National Honors Organization
Dean’s List- Florida State University
PROFESSIONAL EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE/SHIFTLEADER, Miller’s Ale
House, Tallahassee, FL
February 2011- July 2014, Contact: Kevin Adams, General Manager 850-***-****
As an employee at Miller’s Ale House, my responsibilities included interacting with guests to
ensure a positive dining and bar experience. This position provided me with essential experience
in communications, sales, customer service and working with people of diverse backgrounds and
cultures. I was required to independently anticipate customer needs and “upsell” selected brands.
I was promoted twice while I held this position (shift leader and then bartender) due to my close
involvement with management. As a shift leader I was responsible for checking behind fellow
employees to ensure quality of work performed. I was also employee of the year in 2012. In
addition to being employed here, as required in my course work, I developed a Comprehensive
Emergency Management Plan for this facility.
INTERN, Florida Capitol, David Kerner
February 2013
As an intern under Mr. Kerner, I gained firsthand experience in the inner workings of local
government and explored the clerical work required of his office. I was left to work
independently which required me to set work priorities and to report to my supervisor. Also, I
utilized my computer skills to accomplish a multitude of tasks and reached out to other local
governments to increase legislation awareness.
PERSONAL REFERENCES
KEVIN ADAMS
General Manager, Miller’s Ale House of Tallahassee
722 Apalachee Parkway, Tallahassee, FL 32301
*********@***.***
Contact this candidate