Customer Service Representative
Resume:
Karen Hernandez
Montebello, CA
Cell # 818-***-****
E-mail ***********@*****.***
Objective
My objective is to utilize my skills as a Licensed Vocational Nurse in a
Hospital, Clinic, Doctor's office or Homecare environment. Or utilize my
skills to work as a Receptionist.
Key Skills
. Windows 7, XP
. Micro Soft Word
. Typing speed 35 + wpm
. 10-key (touch)
. Reception skills - 10 line computerized phone system
Nursing Skills
. Able to provide (ADL's) as required for each client.
. Documenting required information on each individual client.
. Assist patients with A.M. care, take vital signs, draw blood, and
obtain specimens
. Knowledge of daily dietary needs for each client, as per supervision
by the Dietician or Doctor.
. Providing a safe and sanitary environment in client living areas and
the work place.
. Administering medications P.O. and via a G-tube, flushing a G-tube &
checking placement of a G-tube.
. Ability to give injections, accu. checks, and also performing a head-
to-toe assessment.
. Performing insertion of a foley catheter and removing one.
. Documenting medications given, and also care given to the patients.
. Utilize PC to enter and retrieve patient data
. Answer multi-line phone, operate fax and copy machine
Professional Experience
Woodland Care Facility - Personal Care (Experience) Febuary-28-2005 to May-
18-2005
Worked with assigned residents in ADL's and taking V/S, and whatever duties
needed to be performed.
Valley Care Olive View Hospital-UCLA Medical Center-(Externship) June-09-
2005 to June-22-2005
Worked in patient overflow department taking V/S, charting V/S results,
checking on patients, and performed whatever was necessary at the
instructions of the Charge Nurse.
Vocational Nursing training at various sites Febuary-2007 to April-2008
Nursing Homes, High Valley Lodge in Sunland, CA, Mayflower Gardens in
Quartz Hills, CA, Hospitals, Henry Mayo of Newhall, CA, Glendale Adventist
of Glendale, CA, Clinics, Kaiser of Santa Clarita, CA
Job History
Harry W. Gorst Co. Inc. - Chatsworth, CA
Receptionist/Office Assistant -October-06-2008 to Present
Karen Hernandez (resume continued)
Answer all incoming phone calls and direct agents to the appropriate
person.
Assemble insurance policies, enter data that policies are being mailed out,
and package them. Check in all faxes and e-mail to the appropriate person.
Help Records Dept. with work over flow.
Windsor Gardens of The Valley - North Hollywood, CA
Nursing Assistant/Licensed Vocational Nurse July-2008 to October-2008
Worked as a CNA. Duties included helping residents with their activities of
daily living, and other activities based on the residents needs. Charted
activities of the residents care and observations. Trained as LVN for 2
weeks, on wound care and medication pass, and also diabetic accu. checks
and gave insulin shots as needed.
Accent Care Home Health Agency - Lancaster, CA
August-03-2007 to May-16-2008
Duties included checking V/S, giving bed baths and/or helping patients
shower, and helped with daily care needs.
Reporting to the Case Manager any observations of concern of the patient's
condition.
Antelope Valley Care Center (Alzheimer's Facility) - Lancaster, CA
Nursing Assistant -October-9-2006 to January-2007
Duties include caring for the residents and helping them with their
(ADL's), such as showering, changing their briefs as needed, repositioning
bed ridden patients, helping with toileting needs, oral hygiene, getting
dressed, changing bed linens and making beds, helping residents eat their
meals, keeping count of I&O's, and % of food that was consumed each meal on
my shift, documenting required information of residents on flow sheets, &
providing a clean and safe environment for the residents.
Harry W. Gorst Co. Inc.- Chatsworth, CA
Assembler & receptionist - January-2003 to October-2006
Assembled insurance policies temporarily.
Promoted to the computerized switchboard operator position answering all
incoming calls.
Other duties included; checking in all faxes, and responsible for all mail
to be mailed out.
Dunlap Enterprises - North Hollywood, CA
Customer Service Rep. - April-2001 to October-2001, August-2002 to January-
2003
Customer service representative in the complaints, comments, and
suggestions department for various fast-food restaurants.
In charge of my own account of 255 mystery shops for a fast-food company.
Mailed or faxed survey paperwork to individual shoppers for completion.
Responsible for all 255 survey results to be completed by the end of the
month.
SFV Community Health Center - Van Nuys, CA
Cook & Assistant Supervisor - January-2000 to April-2001
Responsible for preparation of 50-60 food servings.
Completed nutrition reports on number of children and adults served.
Logged temperatures of each food item to insure food safety.
License/Certificate
Career Care Institute of Lancaster, CA. May-05-2008
Vocational Nursing Program & I.V. and blood withdrawal graduate
State of California Nursing Assistant Certificate/Home Health Aide
Certificate May-24-2005
170 hrs of CNA instruction & 40 hrs of HHA instruction.
Karen Hernandez (resume continued)
References
Leila Navarro-Harry W. Gorst Co. supervisor - 818-***-**** ext. 151
Wilma Director of Nursing (Windsor Gardens) 818-***-****
Naomi Berland-Accent Care Supervisor - 661-***-****
Teresa Gentry-Accent Care Supervisor - 661-***-****
Ms. Cole-Career Care Institute/Clinical instructor - 661-***-****
Emelda Smith-Career Care Institute/Clinical instructor - 661-***-****
Angela Moore-Career Care Institute/Theory Vocational Nursing instructor -
Connie Douglas-West Valley Occupational Center instructor -CNA/HHA course -
Rochelle-Antelope Valley Care Center - 661-***-****
Apryl Carson-Dunlap Enterprises supervisor - 818-***-****
Danny Hooshivar-SFV. Community Health Center client supervisor - (818) 384-
7409
Adrianne-SFV. Community Health Center Head supervisor (kitchen) - (818) 908-
4999
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