Customer Service Project Manager

Josie Hoffman

SUMMARY

Energetic and innovative project management professional seeking a challenging opportunity to grow and develop skillset in

building and supporting frameworks, project management, and technical solutions.

Skilled in establishing and maintaining relationships with investigators/stakeholders, contracts and grants associates, and affiliates

in other institutions.

Strong communication skills including listening and observation, interviewing, meeting facilitation and writing skills.

EDUCATION

PACE UNIVERSITY, NEW YORK, NY

Graduate courses in Healthcare Management, M.P.A program

Applied Psychology & Human Relations, B.A. Graduated 2010

PROFESSIONAL EXPERIENCE

CALIFORNIA ACADEMY OF SCIENCES, SAN FRANCISCO, CA 6/14-7/14

RSI Temp, IT Project Coordinator

IT Department

Assisted with the implementation of Oracle Fusion procurement software.

Arranged logistics for End User training of procurement software.

Facilitated meetings between stakeholders and vendor to address key issues and action items.

Recorded minutes and provided them to attendees.

Responsible for the creation and management of sharepoint site for PMO.

Maintained Issue log and tracked risk using a risk management log.

Assisted with the creation of the PMO including developing framework, template creation, and developing workflow map

for PM.

Preparing monthly expense reports for director and PM.

Provided administrative support to Director of Technologies and IT Project Manager including managing of calendars,

securing conference rooms for meetings, and day to day logistics.

UNIVERSITY OF CALIFORNIA, SAN FRANCISCO, CA 2013-2014

Contract, Research Services Coordinator, Analyst I

Research Management Services, Office of Sponsored Research

Managed 4 research projects with competing deadlines simultaneously.

Developed reports for budget expenditures and provided updates to stakeholders.

Managed and coordinated the execution, tracking, and archival of legal agreements/contracts.

Prepared and submitted proposal documents for senior management review and displayed good knowledge of

institutional policy.

Demonstrated ability to analyze and interpret sponsor regulations and policy; and communicate policies and guidelines,

effectively, in writing and verbally to client.

Effectively balanced customer service with regulatory compliance; offering insight and recommendations as needed (e.g.:

possible risks and outcomes).

Drafted and prepared budget details and budgetary documents (e.g.: Excel spreadsheet and Budget Justification

narratives for modular and non modular budgets) for institutional review and sign off.

Updated document management system with revised agreements, Notice of Award letters and submitted proposals.

Displayed strong efficiency in analyzing narratives and documents for consistency and compliance with template

specifications and sponsor requirement.

MEMORIAL SLOAN-KETTERING CANCER CENTER NEW YORK, NY 2011-2013

Program Coordinator

Molecular Imaging & Therapy Service

First point of contact for all program management issues (e.g.: credentialing, coordinating resident and fellow rotations,

audit inspections, etc.)

Prepared and submitted monthly expense reports for Chief of Service, Associate Research Director, and Director of

Therapy.

Reviewed and edited documents for NIH, DOD, and industry related funding in accordance with sponsor regulation.

Provided data entry assistance to director; including filtering and organizing data into Excel sheets.

Implemented program policies as instructed by Program Director and served as program liaison to trainees, visiting

researchers and observers.

Effectively managed data entry of statistics for budget reporting, 2011 & 2012.

Created and managed adhoc spreadsheet reports for tracking daily work flow and technician productivity to lead tech.

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