Customer Service Administrative Assistant

Phone 803-***-****

Email: ************@*****.***

Kelly Lloyd

** **** ***** **.

Edgefield, SC 29824

Objective To obtain a rewarding position where I can learn and grow and

be an integral part of the company I am with.

Work 4/2011 - 4/2012 Capital City Ambulance North Augusta,

experience SC

Collections Agent

Responsible for following up on aging accounts. Including

researching correct insurance information, verifying inpatient

stay dates, confirming dates of death, and using other means

to locate the patient and ensure correct billing and payment.

Responsible for processing denied or incorrectly billed

claims. By researching the denial reasons, information on the

claim, and discovering any discrepancies, I am often able to

reprocess or appeal denied claims for payment.

Responsible for researching address information on mail that

is returned.

Interact with insurance companies, facilities, and patients to

ensure correct and timely payment of claims.

Answer phones and process issues and inquiries about patient

accounts.

Process refunds on overpaid or incorrectly paid accounts. As

well as identifying claims that have been underpaid and

reprocessing them for full correct payment.

I have extensive experience with TriTech - Sweet Billing

software, Accurint people search engine, and many insurance

company websites.

10/2010 - 4/2011 Capital City Ambulance

North Augusta, SC

Contract Labor/Data Entry

Responsible for entering 100+ transports per day into the

state website. The company is required to submit this

documentation of transports to GEMSIS in order to provide the

state with accurate information regarding ambulance usage.

This position was temporary pending full-time employment after

the office was moved to a bigger building that could hold

another employee.

1/2009 - 6/2010 Capital City Ambulance

Augusta, GA

Billing Supervisor/Medical Billing Specialist

Began as a Medical Billing Specialist. Responsible for billing

multiple forms of ambulance transportation claims as well as

claims for the Medicaid broker system, and wheelchair

van/stretcher van transports.

Responsible for accurate processing, submitting, and filing

claims. Familiar with CMS 1500 forms and proper claim

submission.

Answered phones and aided patients, facilities, and

third-party payors with claim questions and concerns.

Assisted crew members with understanding and correctly

completing their paperwork as well as with other questions

they may have had about billing.

Took over the Georgia Billing Supervisor position when it

became available. Through this position I was responsible for

hiring, training, and assisting new employees in the billing

office.

I have also attended multiple American Ambulance Association

seminars as well as multiple Insurance/Medicare/Medicaid

seminars. Following these seminars I was expected to bring

learned information back to my bosses and to other staff

members in order to implement any changes or new ideas.

I acted as the administrative assistant for the operations

side of the Augusta office. Through this aspect of my position

I was responsible for passing out paychecks, receiving crew

member paperwork, and handling any questions or issues that

arose while the Operations Supervisor was not in the building.

08/2008 to 01/2009 Books-A-Million Augusta,

GA

Book Seller

Responsible for processing new merchandise when it was

delivered and then distributed to the sales floor.

Responsible for the display tables. I put the company

regulated displays together with the mandated merchandise and

titles.

Customer service was a large part of my job. I assisted

in-store customers to locate the books that they wanted. I

also answered the phones and helped callers with questions

regarding merchandise.

I was responsible for cleaning, organizing, and restocking the

store at the end of my shift.

7/2002 - 6/2004 Poppie's Pizza 'N More North Augusta, SC

Cook/Cashier

Responsible for taking orders from in store customers as well

as call in orders. Properly preparing the food and packaging

it for delivery. Responsible for stocking the food prep tables

prior to shift and maintaining stock during the shift.

Cashier responsible for accurately ringing up orders and

ensuring that the cash register was accurate.

Weekly responsible for deep cleaning and restocking the

restaurant for the week ahead.

Other duties as assigned.

Education 7/2010 - 1/2013 Penn Foster Correspondence Course

Medical Coding and Billing Certificate Program

2004/2006 Aiken Technical College

Aiken, SC

Attended some Core Curriculum Courses.

2004 Strom Thurmond High School

Trenton, SC

Graduated with honors.

References

Andrea Powell - 803-***-**** ext.221 Coworker, Capital City

Ambulance.

Jennifer Ammons - 803-***-**** - Employee, Capital City

Ambulance.

Valerie Wisham - 803-***-**** - Supervisor, Capital City

Ambulance.

Ethan Ivey - 706-***-**** - Coworker, Books-A-Million.

Contact this candidate