Manager Service

Herman L. Frazier, Jr.

**** ***** ******* ***** / *******, GA 30339 / 678-***-****

Email: ************@*****.***

Core Competencies

Strategic Supply Chain Optimization / Logistics Leader / Change Agent

● 15+ years Distribution Operations – Warehousing, Inventory, Transportation, Fleet Management

• Technology - ERP, SAP, WMS, Oracle platform experience

● Cross-functional Leader – Builds high performance results oriented teams

● Financial Expertise – P & L, Budgets, Purchasing; Fiscal responsibility

● Strategic Thinker – Big Picture visionary, Strategic planner & operator, Sustainability, Risk Management, Globalization;

open to new ideas, technology, approaches yielding return on investments

Professional Experience

Kennesaw State University, Kennesaw, GA November 2012 – Present

Director, Central Receiving & Distribution

• Consolidated, organized & operated Receiving, Shipping & Warehouse Operations for 3rd largest university in Georgia

serving 25,000+ students

• $20M+ annually managed in materials – encompassing receipt, secure storage, inventory, tracking & distribution

• $9.9M facility acquired for university Supply Chain operation & shared space

• $1.5M savings repurposing furniture & equipment across university

$1.2M plan orchestrated & initiated for two separate warehouse operations & distribution locations

$600K+ identified & committed in facilities build-out, equipment & technology upgrades/purchases

• 38% increase capacity planning & manpower utilization by establishing scheduled freight carrier deliveries

• 34% increase Customer Satisfaction in package tracking, deliveries & signature receipts

• 30% reduction in wait time due to planned, coordinated & executed surplus pick-ups & daily deliveries

28% increase in business partners deliverables through effective scorecard metrics/feedback - Service Level Agreements

Owned, developed & implemented process improvements & risk assessments mitigating financial liability

Developed programs highlighting staff training, mentoring, coaching, empowerment, succession planning & promotions

Lead annual budgets/ planned & executed operational goals/outlined milestones in reaching meeting expectations

• Championed highly effective team delivering measurable results, accountability & customer satisfaction

MBA – Strayer University, Greensboro, NC January 2010 – June 2011

NOVANT HEALTH, Winston-Salem, NC 2008 - 2010

Director, Supply Chain Operations (Greater W-S/Triad Market)

• $3.4M budget managed; 10% under budget annually; 75 - staff managed

• $60M procurement savings over 2 years; Participant on New Product introduction team

• $3.2M project implemented - new high quality linen/negotiated reusable gown service reducing disposal HAZ-MAT cost

• $1.5M corporate savings in product disposition/Identified non-profit organizations to donate End-of-Life cycle equipment

• 33% increase in Customer Satisfaction/Decrease response times-using work-order placement & closure time tracking

• 25% improvement in demand satisfaction/Floor supplies PAR levels established with nursing assistance

• Collaborated on cross functional team to identify new corporate ERP legacy platform

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• Assisted in product selection & purchasing process/vendor selection/Best value – Best price/GPO volume negotiations

• Developed vendor scorecard metrics/Service Level Agreements/carrier pick-up & delivery service-specimens, durable medical

equipment & urgent need supplies

• Oversaw inter-office & USPS mail processing & distribution within health service market region facilities

• Established and maintained inventory control accountability processes; Daily supply PAR levels in all patient storage areas;

Built seamless support with supply vendors ensuring supplies were uninterrupted and vendor payments were in accordance with

SLA; Orchestrated Quarterly Customer Support Town Hall meetings to obtain direct feedback on service; Reviewed, updated

and initiated Contracts & RFP increasing value added & cost savings with key vendors.

KINETIC CONCEPTS, INC., Norcross, GA 2006 - 2007

Service Operations Manager

• 15 major hospitals & 30 off-site clinical facilities in Metro Atlanta supported; 14 – staff and 12 fleet vehicles managed

• 32% increase in productivity; 20% reduction in overtime

• 30% reduction in number of service calls due to equipment failure

• 25% increase in Customer Satisfaction

THE HOME DEPOT, Atlanta, GA 2004 - 2006

Information Technology Support Warehouse Manager

• $20M inventory managed

• $15M in corporate projects managed

• 2,000+ stores supported by IT warehouse with 170+ new store openings per year

• $200,000 savings in LTL & FTL carrier cost

• $100,000 savings in small package shipments thru DHL & UPS

• $60,000 savings in reverse logistics cost

• 99% inventory accuracy with less than 1% shrinkage

• 0% lost time due to accidents

GEORGIA-PACIFIC, Atlanta, GA 2003 - 2003

Category Management Specialist-Dixie Foodservice

• Developed product pricing, coordinated with production planning and distribution in support of sales team calling on fast

foodservice companies.

• Led team reformulating product driving out cost in order to stay competitive by eliminating non-differentiating costs, achieving

initial savings of $536,000 within 1st month of implementation.

UNITED STATES ARMY 1983 - 2003

Global Logistics Operations and Plans Officer Fort McPherson, GA, Aug 1999-Jan 2003

• Engineered new logistics operations plans, support network designs and improvement projects that enhanced global logistics

capability; Instituted and developed lines of communication between all service branches to increase operational efficiencies,

increase productivity, reducing costs. Developed and lead implementation of end-to-end supply chain operations infra-structure

for austere environments in Europe, Southwest Asia and Africa; Partnered with foreign & US counterparts in devising best

practices and product sourcing methods leading to increased customer satisfaction, while reducing operating cost by $50M.

• Division Equipment Manager, Seoul, Korea, 1998-1999: Effectively and efficiency managed equipment/supplies valued at

$500M. Redistributed excess equipment worldwide saving in excess of $125M.

• Chief Logistics Officer, Fayetteville, NC, 1994-1998: Reduced excess and cut cost by 40% saving $150M in equipment.

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• Parts and Supply Manager, Clarksville, TN, 1991-1994: Managed 10,000 lines aviation parts warehouse valued at $300M

supporting maintenance of $650M aircraft fleet. Led construction of new 100,000 sq. ft. facility; developed Warehouse

Management System; Achieved equipment operational readiness rate of 95%, above 88% corporate standard.

• Logistics Manager, Pirmasens / Hanau / Frankfurt, Germany, 1986-1991: Directed 185 employees operating parts

redistribution facility managing in excess of 30,000 lines with cost savings over $250M to the US Army.

• Manager/Supervisor-Training, Junction City, KS, 1983-1986: Developed training plan & instructed 3,000+ college students;

wrote training manual, adopted companywide; instituted a leadership development program for direct reports.

Education

• MBA – Strayer University, Greensboro, NC

• Executive Staff and Management Certification, Ft. Leavenworth, KS

• Bachelor of Science, Morgan State University, Baltimore, MD

• Certified Coach Practitioner (CCP)

• APICS Certified Supply Chain Professional (CSCP) Candidate

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