Customer Service Representative

Kayla E. Waibel

***** ***** ****** **. 702-***-****

Henderson, NV 89044 *********@*****.***

Education

Bachelor of Science in Human Resource Management Graduated: May 2013

California State University, Long Beach GPA: 3.5

Relevant Coursework:

Selection and Appraisal, Training and Development, Compensation and Benefits, Organizational

Behavior, Managing Culture and Diversity, Business Strategy, Financial and Managerial

Accounting, Information Systems, Ethics, Interpersonal and Nonverbal Communication

Field Experience:

CSULB College of Business Administration “Shadow Days” at Mattel, Inc. (April 2012),

Wells Fargo (October 2011), and Long Beach Police Department (March 2011): Panel discussion

of HR responsibilities followed by observation of and interaction with HR staff

Certifications:

Ukleja Center for Ethical Leadership Conference, October 2011

CSULB College of Business Administration Certificate of Excellence in Grammar and Essential

Mechanics of Business Communication, May 2012

Employment History

Convention and Promotional Work, Las Vegas, NV May 2013 - Present

Brand Ambassador

• Business Licensing Expo, National Association of Broadcasters Convention (NAB), RE/MAX

International Expo, Exhibitor Conference and Expo, Wine Amplified Weekend Festival

• Interacting with attendees through samples and demos to engage and inform them of the brand

Liberty Fairs Fashion Tradeshow & Project Fashion Tradeshow, Las Vegas, NV Aug 2011 - Present

Customer Service Representative

• Providing information, assistance and support to international exhibitors and attendees during set-

up, show and tear-down

• Responsible for catering inventory and hosting of VIP lounge

MGM Grand Garden Arena and Mandalay Bay Events Center, Las Vegas, NV March 2011 - Present

Event Merchandise Vendor

• Completing inventory of pre- and post-sale merchandise

• Organizing sales booth and setting up display

• Processing credit and cash sales

Teruko Weinberg, Inc. Human Resource Consulting & Services, Torrance, CA Jan 2013 - May 2013

Recruiter/Staffing Intern

• Searched candidates using Max Hire Database, Monster, and Career Builder

• Recruited applicants by phone and e-mail

• Coordinated and conducted in-person, Skype, and phone interviews

Professional and Educational Organizations

Member of Society of Human Resource Management (SHRM)

Vice President of CSULB Human Resource Management Association (HRMA) May 2012 - Dec 2012

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