Project Manager

CAREER PROFILE

Innovative, resourceful, and results-driven Project Management professinal

with extensive professional experience in both public and private sectors.

Proven ability to identify problems and implement practical solutions.

Expert verbal, written, and interpersonal communication skills. Track

record for providing expert client service, technical guidance, and

marketing support. Able to establish and maintain relationships with key

stakeholders. Natural leader and motivator.

AREAS OF EXPERTISE

? Project Management ? Staff Leadership & Training ? Research &

Analysis ? Troubleshooting

? Relationship-Building ? Creative/Business Writing ? Problem-Solving

? Inter-Agency Relations

EDUCATION

COLORADO TECHNICAL UNIVERSITY ~ Masters of Science in Management (Project

Management concentration), Nov. 2013

Completed Coursework:

Relational Database Management Systems; Database Analysis, Design &

Implementation; Networking & Telecommunications; Network Administration;

Project Management Processes; Project Planning Execution & Closure;

Schedule & Cost Control Techniques

UNIVERSITY OF SOUTH CAROLINA, Columbia, SC ~ Bachelor of Science in

Biology, 2002

PROFESSIONAL EXPERIENCE

New York City Human Resources Administration, NY, NY - HIV/AIDS Services

Administration (HASA)

Case Manager, April 2012 - Present

Eligibility Specialist 3, Aug. 2008 - April 2012

. Successfully manage caseload of HIV positive clients. Assist with

securing social services, housing, and counseling. Work closely with

community based organizations and other government agencies to provide

skills and referrals necessary for independent living.

. Thoroughly interview applicants diagnosed with HIV/AIDS. Assess and

determine eligibility for public assistance, Medicaid, child care,

food stamps, employment, job training, and treatment. Manage caseload

of 150+ clients.

. Utilize specified planning to ensure participants receive financial

benefits in order to achieve maximum levels of self-sufficiency in

spite of their unique health conditions.

. Assist applicants in securing employment by authorizing childcare,

substance abuse services, medical referrals, referrals to HRA funded

employment agencies, and other services of relevance.

. Prepare and review clients' budgets including earned income or SSI,

SSD or UIB.

. Carefully establish new cases and issue financial assistance. Provide

support and guidance for clients. Respond to inquiries regarding case

status, financial programs, housing and other areas of need.

Neogenisys, Inc., Columbia, SC

Community Assistant Manager/Customer Support, 2004 - 2008

. Provided expert marketing, client service, and planning for this

custom software firm specializing in highly-unique web design.

Products included Exsellint (data management software for law firms),

Ticklerfile (online data management software for project managers),

and customized group SMS messaging software for companies.

. Spearheaded development of content for the company website, product

websites, and marketing emails. Wrote innovative, results-driven, and

strategic copy, resulting in increased site visits and sales.

. Instrumental in establishing and carrying out marketing strategies for

each unique product. Consulted on sales techniques, business

communications, and business developments. Conducted thorough market

research and target customer research. Offered quality customer

service and technical support for clients.

. Gathered, analyzed and organized information to assist with strategic

planning. Tracked industry and competitive trends related to products

developed. Prepared forecasting models, scenario analyses, and

strategic performance evaluations. Identified emerging market

opportunities. Developed creative action plans.

TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint); Microsoft Project; Microsoft

Visio; HTML; Social Media

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