Service Representative Cover Letter

Miriam Garnett

**** ******** ******, ***** *****, LA 70805 / (H) 225-***-**** / (C)

225-***-****/ ***********@*****.***

Objective

To gain the knowledge and experience to one day become a CPA

Professional Summary

I am a detail-oriented person who consistently exhibits sound judgment when

scrutinizing complex financial documents. I am a highly analytical,

results-driven person who works quickly and accurately under tight

deadlines. I also have extensive knowledge of Microsoft Office.

Skills

. Strong communication skills

. Superior attention to detail

. Able to prioritize and remain focused on the essence of an issue

. Skilled at learning new concepts quickly while working well under

pressure

. Self-motivated professional

. Able to handle multiple activities successfully

. MS Office Suite

Work History

Guest Service Representative

09/2014 to Present

Hyatt Place - Baton Rouge, LA

. Books guest reservations and/or coordinates with reservations center

. Handles confidential information, including guest records, with a high

degree of integrity

. Checks guests in and out of the hotel; processes customer payments

according to established policies and procedures

. Resolves guest complaints to the satisfaction of the customer; informs

supervisor of major problems, complaints, disturbances or unhappy

guests

. Provides a professional image at all times through appearance and

dress

. Follow company policies and procedures

Night Auditor

08/2013 to

09/2014

Residence Inn- Baton Rouge, LA

. Verify each shift transactions

. Process credit card transactions

. Post tax charges to all guest folios

. Finalize transactions completed during the day

. Create and print required reports

. File and transmit required reports

. Trained 4 new employees on company procedures

Front Desk Agent

03/2012 to

08/2013

Crestwood Suites - Baton Rouge, LA

. Checked guests in and out

. Responded to guest inquiries in a timely manner

. Assisted guests with directions

. Processed transactions

.

Education

Bachelor of Science: Accounting

August 2014 to August 2010

Southern University and A&M College - Baton Rouge, LA

Accounting

August 2008 to May 2010

University of Louisiana at Lafayette - Lafayette, LA

. 3.00 GPA

. Honors College for one year

. President's List for one semester

. Dean's List for two semesters

. Accounting Society

Affiliations

Alpha Lambda Delta Honor Society: Spring 2009 - Present

Omega Phi Alpha National Service Sorority: Spring 2009 - Present

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