Bilingual marketing and sales support

Marianne NAKHLA-PAULIN

*** *********** ****** ***********, ** L4Z 0B1

Cell Phone No: 647-***-**** Email:

********@*****.***

Bilingual Marketing Coordinator & Sales Support

SUMMARY

. More than 6 years experience in marketing, customer service and

sales analysis;

. Education: MBA - major marketing; Bachelor pharmacy

. Bilingual: French, English, plus Arabic;

. Good command in Ms Office (Word, Excel and PowerPoint), Internet,

(Lotus Notes, CIP & SAP)

. Strong communication skills verbal and written with customers,

suppliers in different departments;

. Ability to multi-task and manage time, excellent analytical

capabilities and leadership skills;

. Thinking creatively, self motivated, capable of working on own

initiative and good team player.

PROFESSIONAL TRAINING AND WORK

Bilingual marketing coordinator

2014- Present

TC transcontinental Media, Mississauga, Canada

. Responding to clients' requests in a timely manner, ensuring

their guidelines are respected

. Designing and implementing processes to expedite workflow and

facilitate information sharing

. Ensuring deadlines are met, supporting team projects and

assisting team leaders and supervisors

. Sending out and receiving files to/from translators and

delivering to client in a timely manner

. Collecting, organizing, reviewing and verifying

information/data through review of files, report, and other

means

. Processing invoices and providing proofreading.

E-Business Product Manager

2012 - 2012

Moleac Europe (Biopharmaceutical Company), http://www.neuroaid.com/fr/,

Paris, France

. Maintain and update the online product marketing plan to build

traffic & sales via the website,

. Leading the e-commerce sales process, analysis and reports,

. Ensuring all incoming orders are processed and delivered to the

patients,

. Follow up the patients database on sales force,

. Provide support to the sales staff, reinforcing relationship

between patients and referent physicians by contacting physicians

on a regular basis ? Monthly sales increased by 300% from 14kE to

42kE,

. Supporting strategic business decisions with critical thinking.

E-commerce Website Administrator

2010 - 2011

Parapharmacy website : www.powersante.com, La d fense, France

. Monitor key performance indicators on the website and develop plans

to improve them,

. Generate and update website content (products, segmentation,

banners, seasonal promotions),

. Handling the E-commerce process (invoices, orders, refunds

review all incoming orders for possible fraud,

. Coordinating and follow up the preparation team and the supply

chain,

. Coordinating the inventory management in correlation with sales

forecasts,

. Assist with e-commerce related research, and handle miscellaneous

website maintenance,

. Develop and execute customer acquisition, retention and engagement

campaigns with the objective of increasing website traffic and

driving sales.

Back office & Marketing Specialist

2009 - 2010

TOTAL Refining & Marketing (lubricants), Cairo, Egypt

. Preparation of monthly sales reports using SAP and pivot

tables.

. Analysis & preparation of the Product mix and profitability

reports per month.

. Establishing of a monthly Cost / Margin study for each

product with proposals for products pricing once required for

inland and export.

. Keep track of competition prices changes and to update the

price comparison when changed.

. Marketing activities (flyers, folders and lubricants'

articles on TOTAL magazine) as well as promotion activities

implementation and performance (type, time and posters of the

promotions).

. Monitoring the marketing and investment budget (monitoring

the purchase orders and requests on SAP)

. Developing the plan to distribute End of year give-aways

Public Relations & Events Manager

2007 - 2008

Global Napi Pharmaceuticals, Cairo, Egypt

. Building and Maintaining communication channels with the Key

Opinion Leaders

. Handling Marketing's events budgets of each team, follow-up

process on collecting the needed material

. Negotiating providers' prices (hotels, catering, lighting,

decorations, flowering etc Judging the Qualities of

Things, Services, or People

. Maintaining all contracts and opening communications channels

with the hotels in different destinations to facilitate the

marketing tasks in finding new and convenient places

. Inviting VIP customers for major events. Responsible for

ensuring strong and productive Client/Company relationship.

Key Account Manager

2004 -

2007

MediConsult Health Care Insurance, Cairo, Egypt

. Preparing statistical packages, medical benefits proposal to

get new potential clients

. Monitor and analyzing customers' utilization using Lotus

notes

. Implementation of customer service policy for major corporate

accounts

. Issuance of proper approvals for special medical requests and

critical cases

. Responding to all corporate accounts enquiries, complaints

. Presenting Management Information Reports on a quarterly

bases analyzing expenses

. Manage, update and maintain the company website, medical

directory and the ads.

EDUCATION

Post-Graduate: MBA (Master of Business Administration) - Major Marketing,

Arab Academy for Banking and Financial Sciences (AABFS),

2005 - 2008

University: Bachelor Pharmacy, Faculty of Pharmacy, Cairo University,

1997 - 2002

High School: General Certificate of Secondary Education, Saint

Vincent de Paul, 1984 -1997

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