Sales Customer Service

James F. Kaufman

**** **** ********* 419-***-****

Drive

Port Clinton, Ohio www.linkedin.com/in/jf james.f.kaufman@gmail.

***** *******/ ***

PERFORMANCE SUMMARY

Entrepreneurial executive with a proven ability to build direct and

indirect sales teams within Inc. 500 companies across multiple and diverse

sales channels to record setting results.

PROFESSIONAL COMPETENCIES

Channel Planning Distributor Relations Competitor Analysis

Sales Team Training Trade Show Planning Project Management

Sales Team Formation Forecasting CRM Implementation and

Distributor Key Account Oversight Roll-out

Recruitment

Client Relationships National Account Business Development

Salesforce.com Development Quickbooks Pro

Zoho.com CRM Training Curriculum

PERFORMANCE HIGHLIGHTS

Sales Training Developed employer's first formal sales training

curriculum for use with the field sales force,

North American dealers, and International resale

partners.

Familiarized sales force with products, market

channels, and sales processes.

Used to onboard new dealers, International

Resellers, and internal sales support staff.

CRM Implementation Introduced Salesforce.com into a $12 million

sales revenue organization and rolled it out to

30 individuals.

Allowed the whole organization insight into the

sales and production pipeline for the first time.

Acted as system administrator and oversaw

periodic optimization for 2 years.

Sales Leadership Led sales organization through its first $10

million year earning company Inc. 500 recognition

Led 6 sales reps and 8 International sales

partners selling into countless B2B and direct to

consumer channels including 4 National Big Box

Golf Retailers.

PROFESSIONAL EXPERIENCE

Impact Business Design Group, LLC, Perrysburg, OH, Partner/Co-Founder,

April 2010 to Present.

Impact Business Design Group is a sales consulting firm specializing in the

formation of sales teams and market introduction in the golf technology

markets, and small business turn-around. It has represented Foregolf

Limited, OptiGolf, and Bogolf Limited to establish a market and resale

network for indoor golf simulators globally.

aboutGolf Limited, LLC, Maumee, Ohio, February 2006 to August 2010.

Positions held: Manager of Corporate Affairs, Sales Agent, Sales

Operations Specialist, World Wide Sales Manager, Director of Sales

Operations, Assistant Vice President of Sales & Marketing.

aboutGolf Limited is a world leading in the manufacture and sale of indoor

golf simulators. 45 employees. $12 million in annual sales.

http://www.aboutgolf.com

MTB Oxygen & Equipment Company, Toledo, Ohio, Sales Manager, January 2005

to January 2006.

MTB Oxygen is a local supplier of medical and industrial compressed

packaged gas. 3 employees. Annual Sales of $200,000. Privately held

corporation.

World Group Securities, Columbus, Ohio, Registered Representative, February

2002 to December 2005. Recruited and trained financial advisors and

marketed financial services.

American Express Financial Advisors, Worthington, Ohio, Financial Advisor,

July 2001 to December 2001

RELEVANT SKILLS

Sales Management

. Responsible for the day to day sales operations including pricing and

final contract approval of a firm yielding revenues in excess of

$10,000,000 three years in a row.

. Directly supervised 10 sales agents covering the US & Canada and

coordinated 8 International Resellers across the globe on sales

operations, training, and logistics.

. Developed a dealership program to expand firm's sales efforts from

local reps to a North American dealer network.

. Participated in the pre-show planning and was responsible for the

coordination of the on-site participation and sales logistics of 4

major trade shows each with budgets in excess of $300,000

. Developed channel profiles and market plans to introduce products and

services to under developed channels.

Sales Training

. Coordinated sales training and sales logistics for 10 International

Resale Partners.

. Responsible for the facilitation of training on new products and new

product features.

. Planned and facilitated all sales meeting training and logistics.

. Developed an on-boarding manual to familiarize new Manufacturer's Reps

with product offerings and market channels.

. Created, facilitated, and delivered both classroom and distance

learning training curriculum.

. Coordinated the creation of a companywide intranet for the purposes of

training and development.

General Management

. Led the site selection project for a new 30,000 sqft corporate office

location.

. Managed the service initiatives of a global technology firm directly

managing the Customer Service and Technical Service departments.

. Coordinated global logistics for product delivery and installation

. Liaised with product suppliers on component production to ensure

proper supply of long lead time items.

. Performed search and screened "C" level candidates for openings.

. Managed the A/R collections process

. Managed monthly financials through Quickbooks Pro.

. Coordinated the sourcing, selection, and negotiation for company

insurance and retirement plan benefits.

. Negotiated new supply relationships for client resulting in over a 10%

reduction in product costs as well as securing 30 day buying terms.

EDUCATION

Ohio University, Athens, Ohio

BBA, Finance 2001

VOLUNTEERISM

Kiwanis International, 1992-Present. Past Distinguished Lt. Governor, Club

President, District Conference Chair, District Education Training and

Development Chair, Certified Club Leadership Education Instructor.

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