Customer Service Representative
Resume:
Lacey Huband
Chocowinity, NC 27817
***.***.****@*****.***
Objective: To find a position with a growing organization where my accounting skills, collection experience and
administration skills can be used in the work environment. Seek diversity and professional challenge with an
opportunity for advancement.
Key Skills
Office Management Accounts Payable/Receivable Records Management
Bookkeeping & Payroll General Ledger/Trial Balance Invoice Management
Reconciliation Customer Service Meeting & Event Planning
Billing & Collections Client Relations Front Desk Reception
Organized Time Management Detail Oriented
Experience
ROCK RIVER, INC. Amelia, VA 2010 to Present
Office Manager, Finance Officer, Project Coordinator
Rock River, Inc. is a spec/custom home builder in the Amelia area. During my time there I have been responsible
for handling the company accounting system, submitting tax information to CPA for tax preparation, creating
various financial reports for banks. Also responsible for general office activities and performing a variety of duties
which include handling accounts payable and accounts receivable, payroll, monthly financial reports, answering
and screening phone calls, writing and typing letters, as well as making use of the knowledge of systems and
procedures specific to Rock River, Inc. I am also responsible for project coordination. As Project Coordinator, I am
responsible for gathering the proper information to apply for zoning permits, health permits, building permits.
Also I am responsible that each county has the proper documents needed in order to for the project to receive a
Certificate of Occupancy once the final inspection has taken place. I submit the necessary information to banks for
construction loans, reviewing loan documents, and HUD 1 documents. I also work with the company’s designer on
each projects selections and specifications. Recently I started working with the company’s designer on designing
cabinet layouts for each project. Proficient in MS Word and Excel, experience with QuickBooks and Sage
Contractor.
TOWN OF CHOCOWINITY, Chocowinity, NC 2004 to 2010
Assistant Town Clerk, 2008 to 2010
Utility Clerk, 2004 to 2008
Handle multifaceted clerical tasks (e.g., data entry, filing, and records management) as the assistant to the Town
Clerk’s office. Responsible for general office activities and performing a variety of duties which include accepting
cash payments, monthly billing, accounts payable and accounts receivable, payroll, monthly financial reports,
taking minutes at board meetings, answering and screening phone calls, writing and typing letters, as well as
making use of the knowledge of systems and procedures specific to the Town. Proficient in MS Word and Excel.
CHECK INTO CASH, Greenville & Washington, NC 2000 to 2004
Office Manager, 2002 to 2004
Assistant Manager, 2001 to 2002
Customer Service Representative, 2000 to 2001
Process short term loans through a bank, worked as a cashier, handled customer collections in the form of
correspondence and phone calls. Responsible for performing collections on past due accounts in the range of
current to over 30 days delinquent in the local area. Functioned as primary liaison to customers and ensured a
consistently positive customer experience. Also handled customer complaints, submitted payroll & monthly
collection reports to main office and was responsible for marketing distribution for the local area.
THE CHILDREN’S HOUSE 1999 to 2000
Child Care Giver
Watched and cared for infants to 12 yrs of age. Completed daily lesson plans, supervised children in daily activities
and on field trips, and communicated with parents about the progress of their children.
Education
Beaufort County Community College, Washington, NC 2002 to Present
Majoring in Accounting
Chocowinity High School, Chocowinity, NC 1999
High School Diploma
References
Corey Morrissette, Owner
Rock River, Inc.
22020 Jetersville Rd
Jetersville, VA 23083
Angela Sereno, Division 1 Supervisor
Rock River, Inc.
22020 Jetersville Rd
Jetersville, VA 23083
Chris Shelton, Outside Sales
84 Lumber
2400 Station Rd
Richmond, VA 23234
William Topping, Outside Sales
Ferguson
2703 Ackley Ave
Richmond, VA 23228
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