Customer Service Sales
Resume:
Raminder Singh
Ottawa, Ontario
K2C 3L7
*****************@*****.***
EDUCATION
Carleton University, Ottawa, Ontario 2005-2010
Bachelors of Arts (Honours) with Concentration in Law
Glebe Colligate Highschool, Ottawa, Ontario 2000-2005
High school Diploma
CERTIFICATONS:
. Crisis Prevention Intervention Certificate: Handling situations
of crisis with individual with mental and physical disabilities.
. C.P.R. and First Aid
. Restricted and Non-Restricted Firearms: April 7 2013 completed
firearms course and currently waiting for licence.
. Incident Management System Basic Certified
WORK EXPERIENCE
EMCO CORP, Ottawa July2013 - August 2014
Sales Development Program
. Setup calls with potential and existing clients to advise of
products and services.
. Provide customer service, resolve issues and concerns, advise
management in regards to products and issues.
. Work with management and sales team to build a larger sales
bases, create new promotions, and increase location profits.
. Receiving inventory, shipping materials, stocking shelves,
packing orders.
. Use of forklift and sky lift; loading and unloading skids,
loading and unloading trucks.
. Use of company specific software for retrieval of inventory,
update information on products, and researching product
information for clients.
BAYSHORE HOME HEATH, Ottawa Sept 2012-August 2014
Client Service Coordinator
. Coordinate scheduled visits with clients, organize daily schedule for
personal support workers and nurses, and successfully make sure
clients' medical orders are completed.
. Intake new clients based on specifications of Chaplain Community Care
Access Program, through HPG.
. Work with confidential information and documents regarding medical
histories and medical orders of clients.
. Document daily interactions with clients regarding: visit times,
issues and concerns, names, and actions taken, with efficiency.
. Receive medical supply requisitions and confidential documentation
through fax, confirm order of medical supplies and schedule visits
accordingly.
. Use of internal system, Procura, which is used by private and
government funded agencies in regards to storage of medical records,
client information, and visiting schedules.
DISCOUNT CAR AND TRUCK RENTAL, Ottawa Jan 2012-Sept 2012
Client Care Specialist
. Create and modify rental contracts to specifications of client's
requirements, handle payment, multitask with multiple clients in
office and over other forms of communications.
. Address, assist, and actively probe clients of different backgrounds
of any questions or concerns clients have in regards to rental
agreement, operating cars, and customer service through various
methods such as phone, email and hand written request.
. Contact other locations to organize transfer of products, schedule
transfers on a daily bases as required, attention to detail of damages
on cars when leaving and when returning to lot
. Strong ability to communicate with clients in stressful situations,
ability to use sound judgement and problem solving skills to make sure
goals of both the client and company are met
. Contact body shops and insurance companies to correct missing
information on client's files, change dates of possible returns,
create reports and invoices for debtors.
VOLUNTEER WORK
MCNABB COMMUNITY CENTRE, 2005-2010
. Organize events, monitoring, and supervising, for youth between the
ages of 18 and 23, clean up after use of gym. Keep a safe and
harmonized environment for all youth, and promote equality and safety.
. Locking facilities at completion of events. Supervise youth until off
property; provide phone services if youth need to call taxis or
parents.
. Filing reports on a daily bases concerning issues with physical
environment, safety issues with environment, safety issues in regards
to individuals, and logging in and outs of individuals
OTTAWA FOOD BANK, November 2011-Feburay 2012
. Aid with the loading and unloading of trucks at various locations
throughout the community that run on the food bank.
. Interact with members of the community in regards to orders, and aid
with unloading of supplies into locations
OPERATION RED NOSE, December 2012
. Act as navigator or escort driver, as required, and provide impaired
drivers with secondary means of getting home safely.
. Interact with members of the community and fellow teammates, pick up
and drive clients and vehicles home, and provide a safe means for all
parties.
PARTNERS IN PARENTING, Starting January2012-Current
. Volunteering with adults with disabilities; enabling them to gain
independence and assurance through activities.
. Supervising activities such as arts and crafts, movie days, reading
activities, and gym stretching.
. Providing a safe and neutral environment where individuals can learn
to use their disabilities to their benefit and develop skills and
learn new abilities.
. Learned skills and abilities in negotiating, handling escalated
situations using Crisis Prevention Intervention and creating an
overall safe and learning environment.
SALVATION ARMY, EMERGENCY RESPONSE UNIT, March2012- Current
. Volunteering overnight shifts with local Salvation Army Unit that is
responsible for going out during emergencies; aiding individuals are
victims of fires, natural disasters, and individuals in vulnerable
sector.
. Providing victims with support through thrift shop tickets; to
purchase supplies for basic necessity. Providing emotional support,
support with communication with other family members, providing
shelter and necessities as first response.
. Working with local firefighters and police in an active role of
support for the victims as a neutral entity.
References available please contact.
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