Administrative Assistant Customer Service

Kelly Rankin

**** ********* *****, **********, ********, 21784

Cell: 443-***-****

**************@*****.***

Executive Assistant

Salary requirement: $50,000/negotiable

Profile

Executive Assistant professional offering versatile office management and administrative

coordination skills, that is proficient in Microsoft Office programs and SAP. Possesses superb

customer service orientation. Strong planner and problem solver who readily adapts to change,

works independently, pays attention to detail and exceeds expectations. Able to juggle multiple

priorities and meet tight deadlines without compromising quality.

Education

UMUC Adelphia, MD 2013

• Seeking a Bachelor’s of Science in Business Administration with a Master ’s

Degree in Business and Technology Management or other areas in Business.

Stevenson University Stevenson, MD 2011 2012

Seeking a Bachelor’s of Science in Biotechnology with a Master’s Degree in Forensic

Science

Carroll Community College Westminster, MD 2006

2011

Relevant Courses:

Introduction to Computer Information Systems

Interpersonal Communication

College Writing 1

College Writing 2

College Algebra

Introduction to Statistical Methods

Personal Finance

Key Skills

Hard Skills:

Administrative Coordination

Accounts Payable

Accounts Receivable

Administrative Support

Kelly Rankin – Page 1

Concur

Customer Service Orientation

Data Entry

Executive Support

Front Desk Reception

Interoffice Memo Writing

MS Access/Excel/Outlook/PowerPoint/Publisher/Word

Office Management

Petty Cash

QuickBooks

Records Management

Sage Timberline

SAP

Service Scheduling Coordination

Service Management

Spreadsheets/Reports

TLO

Training New Employees

Windows Operating Systems

Soft Skills:

Common Sense

Decision Making

Delegation

Results Driven

Interpersonal Skills

Logical Thinking

Multi Tasking

Proactive

Organization Teamwork

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Positive Attitude Time Management

Problem Solving Leadership

Goal Oriented Self starter

Experience

Kaeser Compressor, Inc.

Baltimore, MD/Fredericksburg, VA

Service Scheduling Coordinator, 2012 Current

Administrative Coordinator

Handles multifaceted tasks in the service department.

Highlights:

• Employed since December of 2012, I have received two significant promotions within the past year and half, as well

as, relocation assistance.

• Perform my job with accuracy by following Kaeser Compressors ISO 9001 & 14001 policies, procedures and work

instructions.

• Manage seven technicians within the Baltimore/Philadelphia branches.

• Provide backup scheduling and billing for Massachusetts branch which contains

twenty technicians.

• Schedule customer’s maintenance appointments; perform maintenance

reminder phone calls to customers; and maintain the accuracy of customers

contact information.

• Create service orders, release and forward to technicians in SAP.

• Follow up on additional service and/or parts needed after service provided to

customer.

• Process completed service orders and submitted for the billing processing for

Baltimore, Philadelphia, and Massachusetts branches.

• Prepare and submit warranty claims and tracked open, approve and denied

warranty claims.

• Prepare and submit parts return authorization request.

• Process credit card authorization and payments.

• Research customer’s inquiries and respond back in a timely manner.

Home Air Services, Inc. Rockville, MD

Administrative Assistant, 2011 to 2012

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Handle multifaceted clerical tasks (e.g., data entry, filing, records management, scheduling and

correspondences) as an Administrative Assistant to the President and Office Manager.

Highlights:

Communicate effectively between customers, technicians, office personnel, management

and President.

Provide timely, courteous and knowledgeable response to information requests; screen and

transfer calls (multi line telephone system); and prepare official correspondences.

Schedule customer’s maintenance appointments; perform maintenance reminder phone

calls to customers; and maintain the accuracy of customers contact information by utilizing

public records.

Acquire new service agreement customers.

Maintain company’s fleet maintenance records.

Research industry programs which benefit our customers and/or our company.

Have the ability to learn and master new concepts; positive work ethic; and commitment to

providing unsurpassed service.

Carroll Water Systems, Inc. Westminster, MD

Administrative Assistant, 2005 to 2011

Handled multifaceted clerical tasks as the Administrative Assistant to the Service Manager,

Office Manager, and President. Ensured the delivery of premium service to our customers.

Quickly became a trusted assistant known for “can do” attitude, flexibility and high quality work.

Highlights:

Maintained customer database.

Maintained all aspects of The Maryland Department of the Environment account (over 50

residential accounts).

Processed account receivables and credit cards; generated invoices and monthly

statements which were mailed to customers; and entered and tracked purchase orders.

Scheduled customer’s service appointments and/or installs; mailed service reminders to

customers.

Communicated effectively between customers, technicians, office personnel, management

and President.

Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and

knowledgeable response to information requests; screened and transferred calls (multi lined

telephone system); and prepared official correspondence.

Earned excellent marks on performance reviews, with citations for excellence in areas

including work volume, accuracy and quality; ability to learn and master new concepts;

positive work ethic; and commitment to providing unsurpassed service.

Kelly Rankin – Page 4

M.T. Laney, Inc. – Sykesville, MD

Administrative Assistant, 2002 to 2005

Handled multifaceted clerical tasks as the Administrative Assistant to the Residential and

Commercial Supervisors, Office Manager, Vice President and President. Ensured the delivery

of premium service to our customers. Quickly became a trusted assistant known for “can do”

attitude, flexibility and high quality work.

Highlights:

Transcribed customer proposals.

Maintained customer and vendor files.

Processed accounts payable and reconciled vendors monthly statements; and tracked

purchase orders.

Communicated effectively between customers, office personnel, management, Vice

President and President.

Provided timely, courteous and knowledgeable response to information requests; screened

and transferred calls (multi lined telephone system); and prepared official correspondence.

Earned excellent marks on performance reviews, with citations for excellence in areas

including work volume, accuracy and quality; ability to learn and master new concepts;

positive work ethic; and commitment to providing unsurpassed service.

Kelly Rankin – Page 5

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