Customer Service Quality Control

T: 917-***-****

E: *********@*******.***

OBJECTIVE - Position that enables to leverage my property management experiences and mechanical expertise with an opportunity for Supervisory growth.

EXPERIENCE

09/11 to 10/12 - NJ Enterprise AUTO DEALER

2/14 to present

330 East Commerce St Bridgetown, New Jersey 08302

Telephone # 914-***-****

• Salesman.

• Setting up appointments with customers to show vehicles and negotiate prices.

6/13 – 10/13 – Gumley Haft

• Doorman and Porter duties

• Helping maintain up keep of the building.

• Keith Freder – Superintendent – 212-***-****

10/12 to 5/12 – Tek Systems

• Field engineer (contractor) for temporary periods.

• Completed projects include Delta Airlines passport reader and Enterprise Fleet Win 7 fleet.

10/05 to 07/11 - STAR DIGITAL COMMUNICATIONS

• Conducting the staff and finances.

• Manage the daily performance of installation technicians of Cable, Internet and Telephones services for Cablevision.

• Tracking of approximately 80 employees, all Employee Relations issues, and Payroll and Administration responsibilities.

• Receive and administer hands on training to perform relocations, reconnections, changes of existing service and installations for all 3 products supplied by Cablevision.

• Ensure that all technical requirements are properly followed by all employees and tracking and initiating of all disciplinary actions as needed.

• Worked directly with Cablevision Management on a daily basis, attended any performance meetings as necessary.

• Maintained tracking system of all equipment and supplies provided by Cablevision.

• Assisted in the Quality Control of installations completed.

• Spoke directly to customers with any installation questions, concerns, damage complaints etc.

09/03-09/05 - METROPOLITAN CABLE COMMUNICATIONS

Contractor Technician

• Installation of all cable related services including telephone, online and phone services in the Metropolitan area.

• Attended training courses on new products, safety issues and Customer Service.

• Responsible for a team of 7-10 technicians’ daily progress.

EDUCATION

• 1996-1998 - APEC College- Santo Domingo, Dominican Republic, Associate degree in Engineering.

• 2004 - Escuela Nacional De Artes y Oficios - Santo Domingo, Dominican Republic – Training on Carpentry, Plumbing and Electrical services.

• 2005 – International Development – Bronx, New York - Training on plumbing, electrical and boiler maintenance.

Other

• Have Knowledge of Microsoft Word, Excel, and Power Point.

Contact this candidate