Customer Service Sales

Garrett Vankat

**** ******** ***** **. *** *** Henderson, NV 89014, 702-***-****, *******@*****.***

Education

Some college within the University of Nevada, Las Vegas towards a degree of Business Management.

High Honors diploma from Green Valley High School in Henderson, Nevada while partaking in two

sports and two clubs throughout all for years.

Professional Experience

MarketSource (T Mobile Event Representative) 2014 – current

Event Sales Representative

Required; knowledge of all available plans and products. The ability to communicate with every person

you encounter to find out their wants and needs in order to recommend a product and plan that best

suits them. Being able to surpass sales quotas in every metric measured. Providing a full and

complete customer service experience so that customers will recommend their friends and family.

Protecting customer proprietary information as well as knowing how to use multiple systems to activate

both pre paid and post paid services. Filling out daily data reports in a timely manner to ensure my

sales and inventory, as well as each stores displays, are in line with company policy. But most

importantly, as with any sales position, the ability to overcome customers objections to the product or

service and turn those objections into a sale.

AT&T Corporate 2013 2014

Retail Sales Consultant

Required; in depth knowledge of multiple price plans and a constant willingness to learn new products,

services, and price plans every single month. This is a flagship store in all of Orange County and my

store was rank nationally; my store also had the number one sales spot out of the nation for Digital Life

sales (home security and automation). Our primary goal was to create a customer service experience

so extraordinary that they would be willing to recommend AT&T to all of their friends and family.

Maintaining and exceeding a high volume of sales was also a must, goals were to be set and exceeded

monthly. Heavy cash handling, opening and closing the registers daily. Also, complete customer

security was important as you are handling information such as home addresses and social security

numbers. Must have the willingness and confidence to constantly train new employees. Attention to

detail and always being available for your customers even if you are off the clock. As always,

punctuality is a must. With stringent guidelines, protecting customer proprietary information, creating an

extraordinary experience for your customers, and exceeding sales quotas; this job requires only the

best of the best.

Accomplished; top fifth percentile in the district for customer experience surveys. Top fifth percentile in

the district for gross add sales. Lowest churn rate within my location of thirty employees.

Mybullfrog.com (Premium Verizon Retailer) 2012 2013

District Manager

Required; in depth knowledge of multiple services, price plans, and a constant willingness to learn new

products every month. Also, providing an unparalleled customer service experience with the ability to

navigate through multiple systems simultaneously. Always being available for every single one of my

employees for questions and customer escalations. Making sure all store deposits were correct and on

time. Complying with state law and ensuring all locations are up to code and following safety

guidelines. Scheduling biweekly and monthly meetings with my team to cover sales goals and providing

coaching’s to my employees about customer service and past sales numbers. Creating and exceeding

projected sales goals as well as maintaining inventory. Thinking on the fly to fill customer’s wants and

needs. Being extremely patient, confident, and resourceful. Managing my team’s weekly schedule and

hours. Training multiple new salesmen while maintaining the highest standard of customer service, and

still producing sales. Hiring prospective employees as well as, unfortunately, letting employees go.

Producing and exceeding sales quotas while creating new ways to market and grow the business.

Lastly, always maintaining a professional and positive attitude towards my team and our customers.

Accomplished; store manager in just three months, district manager in 7 months, maintained a top five

sales spot within the Las Vegas market every month as a rep. Catapulted my stores into record sales

months for all of my locations in Las Vegas. Seeking out and closing several B2B deals.

Home Fabrics and Rugs 2011 2012

Sales Associate

Required; knowledge of product, math skills to determine measurements, persuasive selling strategies,

great customer service, organizational skills, the ability to match the customer’s needs with a specific

product, and lastly, the ability to coordinate colors and designs.

Accomplished; great customer service every day, and excelling our store above all others within the

company in amount per transactions.

Target 2010 2011

Sales Associate

Required; store maintenance, constant use and understanding of a Personal Digital Assistant,

electronics and cashier training, knowledge of store product and location, People skills required for

guest service, and effective use of time management and leadership skills to help teammates to

accomplish the store goal.

Accomplished; employee of the month after just three months, fast and friendly customer service daily,

and constant team/customer referrals toward my hard work and attitude towards customers.

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